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Frequently Asked Questions

Q. How can I change my capture page url?
Q. On the leads, when they come through, is there a way to tell which advertisement they are coming from?

Q. I have been trying to create an email account(s) and I keep having issues. One issue I have is I can't include @ in the email. How do I create email addresses?
Q. If a member upgrades or downgrades, how can they keep their account with out starting over?
Q. What is the instant message I see on the View Leads page?
Q. How can I display a Lead's information such as their first name on a thank you page, or some other page they view after filling out the form on the capture page?
Q. What can cause a lead NOT to show that they've opened an email, even though they have in fact opened the email?
Q. How do I add/change the thumbnail that appears for the capture page on the capture pages page and other pages in the system that show the thumbnail?
Q. How do I remove the edit signature link from control panel?
Q. How can I edit the help popup? I try to double click, but it's not working.
Q. Why are my leads going into the inactive folder and is it possible to stop this?
Q. After enabling the import leads feature for affiliates I can't find the import leads tab in the test account. How does this feature work?
Q. How can I add a video to my page using FlowPlayer?
Q. Is there a way to add an email signature section to a profile that would display at the bottom of affiliate's outgoing emails?
Q. If I enable email signatures and send an email from my admin panel to everyone's leads, would it pull their email signatures into the emails I send?
Q. Why are inactive leads not listed with all the rest of the leads?
Q. How do I change my primary capture page?
Q. How do I add an affiliate program with the affiliate programs plugin?
Q. When editing a resource page in the editor in the back office, what is a list of the tags available?
Q. How does an affiliate add their Aweber information?
Q. What are the proper Aweber settings when editing it as admin under 'Manage 3rd Party Autoresponders'?
Q. When using a pro system how can I show a value in one package over another?
Q. How can I add a link to a landing page that goes to a separate site (exa: affiliate program) and have it replicate a different link out for each affiliate?
Q. How do I add affiliates to my team rotator?
Q. How do I change the back office order page template from black to another color or graphic?
Q. How do I edit my own pages without using the editor, as the editor changes my page format?
Q. How do I assign a capture page to a series of autoresponder messages (a lead group)?
Q. Will the system function correctly if the affiliates use a masked url?
Q. On the create account page, I want all signups to be redirected to one URL and I don't want them to select their own redirect page. How do I do that?
Q. How do I add a specific affiliate to get paid (exa: an instructor) when an external billing product is purchased?
Q. Can we install additional capture pages ourselves, since you charge for each capture page? Does the $245USD package come with only one capture page?
Q. For $10USD per month how many emails can my team send out each month? Will using your hosting make our emails go to SPAM folders?
Q. In our affiliate report, shows "Processing" for an affiliate's name and if you click on "Processing", we get an error message. How do we fix it?
Q. If I were to upload my replicating websites to your server do I need to add any PHP codes so that the replicating websites can access the affiliates who are using the replicating capture pages data?
Q. How do I setup tiers for affiliates pay?
Q. How do I change the content of a capture page and/or setup a redirect?


Q. What is the tag to display an affiliates sponsors' photo?
Q. How does an affiliate cancel their billing or how does the admin cancel an affiliate's billing through the system?
Q. Can we redirect the members directly to the members area after they create their account; skipping the whitelist page?
Q. With support requests credits, how much money do you charge for time spent?
Q. With the Affiliate Program Plugin, how can I can make it so that only one affiliate package is able to add affiliate programs for their downline to see?
Q. Can I edit the back office from my point of view? For example, can I edit the "Resources" and "Download" pages through regular HTML; so I am not only be limited to add/remove items and documents?
Q. If I go down to regular hosting from premium hosting what features will actually be limited?
Q. What are support request credits?
Q. Is there a way that we can have the first page that people see after they log-in be a different page then the control panel home page (account.php); and have a link on the new page to the old control panel home page?
Q. How can I prevent anyone from creating an account on my system without my approval; and at the same time allow others to join for free?
Q. Can my affiliates have their own personalized autoresponder emails or is the one I create used for everyone?
Q. How do I create a page that would be accessible to non affiliates without using up a blank landing pages?

Q. Can you create a Word Press ready opt-in forms, maybe a handful of different opt-in looks, or one that has an adjusted size?
Q. If I mark someone paid on the back office for admin and sponsor, will the system automatically flash the billing again after a month; and that they have to pay their subscription? Or will I have to mark them unpaid?
Q. Is it possible to make the audio play automatically; and with an 11 second delay? As it is now they must click the play button to begin the audio.
Q. Do you know what would be needed to get the videos to play on mobile phones and tablets? I believe the jw5 player is what we need. If i get that license, would you be able to swap out your player for that player to make our pages mobile friendly?
Q. What about the ability to offer both monthly or annual subscription? Same Comp Plan..Is this possible?
Q. Is there a way to add a shopping cart and a page where they can select items to purchase if I wanted to create or add product for affiliates to purchase?
Q. Do you offer a software for replicating affiliate site for product sales offering affiliate programs?
Q. If I had a customer using the system (affiliate) that wants to use their own Aweber account, is this possible to do? And if so how can I do it?
Q. Does aweber affect the leads from an admin's capture page?
Q. Is it possible for the admin to see the leads that his affiliates gets?
Q. Is it possible to have the affiliates name and contact information show up somewhere on the header?

Q. Can it be setup so that a youtube video link can be pasted in the HTML on the about me page?
Q. Why is http://domainname.com/~username~ not working on the resource pages?
Q. On the Direct pay option if we do a monthly PayPal subscription where they pay the affiliate each month say $25 and the customer cancels will the system automatically prevent them from logging in?
Q. Is it possible to edit the getting started guide?
Q. If someone is already a free member can I give them somebody else's link to join the paid program so their commissions will show up under the new person they signed up under? How do I do it so it works right?
Q. If somebody joins the monthly program and stops paying what happens to their account?
Q. Do you offer the option for direct payment with a credit card, or is the only option through a service like PayPal?
Q. If a recurring affiliate payment doesn't go through does the system automatically suspend them?
Q. If I decide to take Aweber back out and go back to using the system autoresponder, what would I need to do? Does the process to set the system autoresponder back up take long?
Q. Can Members Send BROADCASTS more Often?
Q. Please tell me if SMS work on the pro system
and how is it supposed to work?

Q. How do I add a video using FlowPlayer?
Q. What does .PROCESSING mean when applied to viewing Affiliates?
Q. What's the code to embed video with flowplayer without the auto start?
Q. How do we DELETE test accounts?
Q. How do I run a report for affiliates for a specific month showing the total due?
Q. What is the flowplayer code needed to put multiple videos on the same page?
Q. Does the new affiliate get a confirmation email with their new login information and the link to their own capture page? Is there a way for them to find that once they login?
Q. Is there a demo showing the benifits of and how customizable landing pages work? If not please send information on customizable landing pages.
Q. Can the users create autoresponders?
Q. Is it possible to modify buttons in the back office?
Q. Is there specific information on template specs for us to make our own templates in the system? Can any website type be put in multiple page sites, etc. as long as the html is converted using the PHP variables provided?
Q. What code do i use to remove the time line from the flow player ?
Q. Is there some way for me to change the banners and background colors myself?
Q. If I have 3 capture pages running simultaneously for 3 different businesses, thus being able to add leads to 3 different lists all within my one (1) aweber account and have that running all at the same time not one at a time, Do I use the same instructions as I would for setting up for a singular business?
Q. Is there an autosave function where the system will automatically save my work every 5 minutes?
Q. How can I adjust the time allowed in the system without activity? How can I give the admin ability to be in the system for an unlimited amount of time without timing out?
Q. Should I get a security certification for my site?
Q. Is it possible to implement a downline builder in it? It should work the way that I (as Admin) would define the programs that should be in it, and the affiliates would be able to fill out their own ID's for the different programs that would be included in the downline builder.
Q. How do I setup a Dwolla App?
Q. What is the best way to refer other network marketers to you? Do I add you as an affiliate?
Q. When I upgrade my site, will my site be down at all while its being upgraded?
Q. Can I test the place where rep uploads their photo on the squeeze page?
Q. Are you able to block email addresses as well?
Q. How do I set the site so only paying members can use it?
Q. How do I upload my webinar videos?
Q. In the affiliate center will there be a different color for third and fourth level similar to how the second level is yellow?
Q. What is the best way to setup where once a sponsor pays for each level, they can download their products for that specific level, while keeping the sponsor from having access to higher level products?
Q. When using Direct Payment, how can a sponsor manually mark someone in their downline as paid?
Q. How can I upload a new header for the back office?
Q. I ordred a lead capture page system, how do I send you my landing page that I had designed for me?
Q. How do I setup a subscription payment button for Solid Trust Pay when using Direct Payment.
Q. How long does it take to make modifications to a replicating (branded) PDF?

Q. When I upload a banner under "Manage Banners" will the banners automatically have code to go to the affiliate's replicated site?
Q. How do I upload banners to my system for affiliates to choose from?
Q. Can the back office be changed any? Exa: move buttons.
Q. With Direct Payment is it possible to allow affiliates to pay first then after payment create their account?
Q. What are step by step instructions for adding a 3rd party autoresponder to a capture page?
Q. With Direct Payment is it possible to collect name and email only and have them create account with name, address etc in (my personal info) after they are inside?
Q. Every time I click on NO for system is free when I open misc again it's back to yes this is free. How come?
Q. How can a customer setup multiple lists using aweber?

Example: They have 3 lists collecting leads with 3 capture pages for 3 different businesses.

Q. How can I change the page a person is taken to when they first login?
Q. How do I modify the create account page?
Q. What are step by step (pictorial) instructions to setup a 3rd party autoresponder?
Q. How and where can I change my password for the login to my main admin?
Q. Can new downline notification, new commission notification, and test payments be on? They are all turned off. Will changing to on mess anything up?
Q. When setting up subscriptions for solid trust pay does the person setup the subscription that goes to their sponsor and place that sub id on their profile? For the admin (no sponsor) do I just skip putting in the id? How does the system know to pay me?
Q. Are the sign up page and welcome page subject to the usual HTML editing?
Q. How Can I find a users password?
Q. To make the home page for my system redirect to another site do we put the url in "advanced features->misc->home page action url" while logged in as the admin?
Q. As a 3rd party autoresponder can we add ANY autoresponder? Not just Aweber and Get response, but, also icontact, mail chimp, and constant contact too?
Q. With Direct Payment where would the sponsor go to mark people as paid?
Q. With Direct Payment where would the admin go to mark affiliates as paid?
Q. With Direct Payment is it possible to set up where the admin is the one only that can mark anybody paid?
Q. The company asked us to put a hold into our marketing of our program. Can I put a hold into the payment until I'm able to use your system again or what would you recommend?
Q. What's the login URL for a new affiliate for yoursystemnamehere.com?
Q. Where do I edit the new affiliate welcome email?
Q. When I try to setup Aweber I get an error message telling me that the list isn't active. Am I not supposed to enter the ID# of the Aweber Form?
Q. Is there a way for users to turn off lead notification autoresponder?
Q. I receive complaints from affiliates saying their login is not working and when they click on the link to reset it, it says the link is no longer valid?
Q. Can I edit my own HTML for the rest of the capture page?
Q. What is the HTML form code button in back office for?
Q. With Direct Payment when the "RollUp Payments" is set to "On, (affiliates cannot receive more than their package level", how does that work?
Q. Is it possible to have all leads that become members automatically go into 3rd party autoresponder like Aweber or iContact?
Q. How do I turn off the graphical lineage report and instead show the table report?
Q. Can the file name be changed in the edit page section?
Q. Can your system be used with the traffic-wave auto-responder system?
Q. Is there a way to test email sent to affiliates, so we can see what it looks like?
Q. We want to have editable pages (like the blank ones) but other pages we have are non editable yet beneath each one no matter it says [EDIT PAGE]. What are our options on this so we don't confuse our customers?
Q. If I provide the API key to a third party affiliate program/MLM program, will a new affiliate signup in that program from one of my LCPS pages/followups automatically create a LCPS system for that affiliate?
Q. What are the size specifications for a header?
Q. What is the difference between buying a domain name and doing piggy back for $10 vs us buying the same domain name and paying the $50 for the transfer?
Q. We want to make a picture a capture page that covers a persons entire computer screen. What size should the image be in order to make it work?
Q. What is the maximum and minimum size an order button can be for the payment page?
Q. Is the paypal commission payout automatic?
Q. Where is the report on commissions earned?
Q. Where do I set the commission amount?
Q. Where do I go in advanced features to change where a person goes after paying with Paypal?
Q. Is there a limit to the number of leads "I" (admin) can upload in one file?
Q. When I change the "Email Type" in "Advanced Features" from HTML to TEXT the emails I already created are still delivered in HTML. Why is this?
Q. Is there a way I can see the amount of hits an affiliate is receiving without having to login to their statistics individually?
Q. Is there a certain functionality that requires cookie tracking to be on that I'll be messing up by turning it off?
Q. With Authorize.net and First Data, when a person's card is declined for a one time payment, is an email sent out to let them know their card was declined with instructions on how to resubmit payment?
Q. How do I set up the autoresponders in your system to be editable by the affiliates?
Q. Are people able to email everyone in their downline from here or do they have to get a mailer of some sort?
Q. With Reverse 2-UP if an affiliate B has only passed one to his upline A and B's brought in 3 (haven't passed 4th yet), if their downline C passes up one to them will go up to A or will it go to B?
Q. How do i add follow up emails for each of the appropriate lists?

Q. How do I view all the leads from all my affiliates?
Q. If i want to ad an additional email auto responder and a ~var4~ for the username sub id within that email and then have you add a spcace under my personal info for them to enter in their username....do i submit a support request?
Q. When I create a new package where does the option to buy it show up?
Q. When using Direct Payment, if I add a new package how can I add an option for visitors to order it?
Q. How do I change broadcast feature where I can send out emails whenever i want vs. every 5 days?
Q. How do I change the url a person is taken to after they fill out the form on the contact us page?
Q. If I get a dedicated IP, what can I do to improve email delivery rates?
Q. How can I set the system to Allow my Affiliates to use 2 LCPs at the same time BUT with different emails?
Q. Can dynamic code make it so that when a lead enters their information on the capture page, then the next page which is the hidden page displays the lead's name for example (Congratulations John)?
Q. What is the difference between processing and suspended when deleting affiliates in the back office?
Q. How do you select a template from that page to use?
Q. Is there a way to show more than 50 leads a page?
Q. Is there a way for me to see the time the leads come in?
Q. The alertpay buttons when clicked on says the merchant is not able to accept payments now, how do I fix this?
Q. We want to use First Data for our credit card recurring billing, how do we set that up?
Q. How do I modify the email that is sent notifying an affiliate that an affiliate joined under them to include the name, phone, and email in that notice?
Q. How do I modify the front page so that the affiliates can login for free?
Q. Where and how do our Business Partners get their free replicated
webpage?

Q. What's the URL for affiliated to setup and register their own account?
Q. How can I get a separate admin account for my partner to view the back office of my system?
Q. Using the WYSIWYG editor, how can I make a link open in a new window?
Q. In the Advanced Features, there is something about Google Text.  Can you tell me what this is and how it is used please?
Q. Do you have a video or instructions on how to add landing pages or capture pages in the LCPS file manager?
Q. How do I setup separate team packages and have the ability for them to buy them all as a big package?
Q. How do I change the landing page form to require only the email address, instead of both email and name?
Q. Is it possible to set broadcast frequency to unlimited, or even 5 a day?
Q. If I offer a 14 day trial, how does that work? Will it ask for admin/affiliate payment info at day 1 or will it show up after the stated trial day?
Q. During a trial offer, can they qualify for commission?
Q. Do I just need to change the package to say "yes" on affiliate
program to allow FREE members to receive commission?

Q. How do I setup the proper redirect url after opt in?
Q. Whats the proper way to structure my link for my auto responder message so it track to the proper affiliate?
Q. Can the system be setup so that FREE affiliates receive commission, but only paid affiliates receive commission AND pass-ups?
Q. Is there a way to setup up Package A, Package B, and a Master Package (includes both A and B)?
Q. Can the google account I create for google text be used by all the affiliates?
Q. Google text will only work for phones that accept text messages; I am assuming correct?
Q. Is there a way in the settings to let the affiliate be notified when someone fill out the form and hits submit?
Q. Is there a way to auto email every Monday a specific email template?
Q. When we request capture page videos to be editable is it a software upgrade, or does it happen per capture page?


Q. How does Tropo credits work?
Q. With the External Billing Plugin combined with the Commission Tracking Plugin does the system support Direct Payment on products other than access to our system?
Q. Is it possible to have our entire system set up on a different domain name without having to switch hosting?
Q. I cannot seem to be having much success copying and pasting, is their a function in the back office that allows you to save as previous Broadcast messages?
Q. What do I select for double opt-in emails?
Q. With the Affiliate Showcase plugin how can i control the amount of programs they can showcase?
Q. How do I paste text inside of a table using WYSIWYG?
Q. The WYSIWYG will let me PASTE plain text to page but not "in" table. How do I paste with plain text from notepad?
Q. Is it possible for me to redirect straight into the system after the create account page?
Q. How can I modify the page the affiliate is taken to once they've created their account to redirect to a different page?
Q. Is there a backoffice that I can customize for my customers?
Q. How do I edit the Back to my Account drop down?
Q. In the "Affiliate Center" with the commission tracking plugin what does this mean:
*Affiliate MUST Qualify*
*Affiliate NOT REQUIRED To Qualify*

Q. How do I change an affiliate's username?
Q. With the Affiliate Showcase how can an affiliate have it so a showcase item they create opens a link in a new window?
Q. Can I create my own forms like i can with Aweber, or do you have to create the capture page too?
Q. Is it possible for an affiliate to use their ID# instead of their
username; if so, how would the URL look to get to their signup page, capture page and pre-affiliate signup page be?

Q. Do I use ~directmanager~ to display an affilliate's direct manager?
Q. What variable would I use, or code, to display an affiliate's photo in the agent toolbox inside the admin area like on admin/account.php  and admin/otherpages.php?
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