Frequently Asked Questions
Q. How can I change my capture page url?A. Your url is based off your username and the domain name of the site you belong to. For example, if the site you belong to is 65Leads.com and your username is "myusername" then your url will be 65leads.com/myusername.
After your account has already been created you are unable to change your username yourself. In order to change your username you will need to contact the admin (owner) of the capture page system you belong to. You can do this through the contact us page on their site (On the login page there is a link to the contact us page).
If you are a member of a capture page system and have tried and are unable to contact the admin of your system you can put in a request to have us change your username for you. In order to do this we will need to know the domain name (url) of the capture page system you belong to, the email and password for your account, your existing username, and what you would like us to change it to.
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Q. On the leads, when they come through, is there a way to tell which advertisement they are coming from?
A. You are able to define a campaign; the campaign information is included in the notification email that is sent and also stored in the back office.
There is a section in the back office where you and your affiliates can create url's to track different campaigns when using a capture page. Also, in the HTML Form Code section there is a field that allows you to specify a campaign. Last, you can specify the campaign yourself by adding a hidden field to the form with the name campaign and the value the title of the campaign. (exa: <input type="hidden" name="campaign" value="mycampaign">)
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Q. I have been trying to create an email account(s) and I keep having issues. One issue I have is I can't include @ in the email. How do I create email addresses?A. When creating an email account do not include the @ or the information after it. For example, if your site is mydomain.com and the email you are trying to create is test@mydomain.com, then in the form to create an email enter test as the email and NOT test@mydomain.com.
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Q. If a member upgrades or downgrades, how can they keep their account with out starting over?A. If a member wishes to upgrade/downgrade their account then they should first login to both the capture page system's back office, as well as the payment processor (exa: PayPal's) back office. They should first cancel their account within the payment processor's back office. This will suspend their account in the capture page system preventing them from being able to login, but it will not log them out of the system if they are already logged in. They can then go to the Billing page and click the payment button for the package they wish to upgrade to. If they logged out, then they can signup again at the order page that they placed their original order at. As long as the email they make payment with from the order page matches the email in the capture page system then it will unsuspend their existing account. It will take them to the create an account page where they fill out the form to create a capture page, but they do not need to fill out the form because they already have an account, their old account will be unsuspended, and the payment attached to their existing account.
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Q. What is the instant message I see on the View Leads page?A. The instant message check box at the bottom of the View Leads page is to transfer a lead using the button below it. If this box is checked, and if the lead group the lead is being transfered to has an instant message, the lead will be sent the instant message. Otherwise, the lead will not be sent an instant message when being transfered.
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Q. How can I display a Lead's information such as their first name on a thank you page, or some other page they view after filling out the form on the capture page?A. When a lead fills out the form on a capture page their first name is stored in a cookie called "lname" and their email is stored in a cookie called "lemail".
The php code to display their first name is:
<?php echo $_COOKIE["lname"]; ?>
The php code to display their email is:
<?php echo $_COOKIE["lemail"]; ?>
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Q. What can cause a lead NOT to show that they've opened an email, even though they have in fact opened the email?A. GMail, Yahoo, and many other ESP's often do not show images in an email unless a person clicks a link saying it's ok to show the images. If they don't click that link and images are never shown within the email then it will not track the message as being opened. Also, if the email is not an html email it will not track the message being opened.
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Q. How do I add/change the thumbnail that appears for the capture page on the capture pages page and other pages in the system that show the thumbnail?
Q. How do I remove the edit signature link from control panel?A. Go to "Advanced Features" then in the "Email Settings" tab there is an option to "Use Signatures" or turn it off.
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Q. How can I edit the help popup? I try to double click, but it's not working.A. It's not possible to edit the content that appears when a person clicks the help icon. However, it is possible to disable it under Advanced Features in the Misc section. Also, it is possible for you to create your own set of instructions by editing the template files in the uploads/admin pages folder.
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Q. Why are my leads going into the inactive folder and is it possible to stop this?A. Leads are automatically inactivated if an email that is sent to the lead bounces back as undeliverable. It is not possible to prevent leads from going inactive when their email bounces back as undeliverable.
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Q. After enabling the import leads feature for affiliates I can't find the import leads tab in the test account. How does this feature work?A. When this option is turned on, it does not automatically place an icon on the back office home page. You can build out a link by editing the uploads/adminpages/account1.html file and creating a link to uploadleads.php (same url that you as the admin uses). We will have icons for this feature in 4.01.
You cannot currently limit the amount of leads imported daily. However, you can limit the total amount of leads an affiliate can have by editing the affiliate package.
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Q. How can I add a video to my page using FlowPlayer?A. Put the following code within the <head> of your web page:
<script type="text/javascript" src="flowplayer-3.0.2.min.js"></script>
Put the following code where you want the video to play. Replace the url with the url to your video (video must be flv or mp4). Replace the width and height with the width and height of your video:
<a
href="http://yourdomain.com/yourvideo.flv"
style="display:block;width:330px;height:248px"
id="player">
</a>
<script>
flowplayer("player", "flowplayer-3.0.2.swf");
</script>
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Q. Is there a way to add an email signature section to a profile that would display at the bottom of affiliate's outgoing emails?A. There are 2 ways to do this:
1 - The simplest way, is under "Advanced Features" inside of the "Email Settings" tab there is an option to allow affiliates to use a signature. When this is turned on, a new icon will appear from the back office called signature, where the affiliates can go to put their signature using the WYSIWYG editor. The signature will be added at the very bottom of the email.
2 - You can create a Text Area affiliate variable, and then use the affiliate variable code to put the signature inside of the email. This method would put the spot for the signature onto the "My Personal Info" page (instead of it's own page like option 1), but it would be a text area, without a WYSIWYG editor.
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Q. If I enable email signatures and send an email from my admin panel to everyone's leads, would it pull their email signatures into the emails I send?A. If signatures are turned on under "Advanced Features" then yes, the signatures would automatically be added to the broadcasts that you as the admin do on behalf of your affiliates.
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Q. Why are inactive leads not listed with all the rest of the leads?A. Inactive leads are hidden from view unless an affiliate selects the Inactive Leads category from the drop down. This is done to protect the lead while retaining their information in case they come back, and help keep the report clean. Since a person has taken the trouble to optout, we need to ensure that the affiliate honors the request, which is why we cannot show the email or allow normal access to inactive leads. We could delete the lead, but then any details, notes, etc would be lost in the event the person decides to return (plus people would claim their leads are completely disappearing). Inactive Leads are not shown in reports because the lead is no longer a "lead" (they are inactive).
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Q. How do I change my primary capture page?A. After you've logged in, click the "Capture Pages" icon on the left hand side. It will then show you a list of all the available capture pages. Click the "Make Primary Page" button beneath the thumbnail of the capture page to make it your primary capture page.
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Q. How do I add an affiliate program with the affiliate programs plugin?A. To add an affiliate program with the affiliate programs plugin first login to your system as the admin, then on the bottom right side click "Manage Affiliate Programs", then click "Add Affiliate Program".
- For the Title, put the title of the affiliate program (exa: "Aweber")
- For the Description put a description of the affiliate program (exa: "An autoresponder service")
- For the Cost Description put a description about the cost (exa: "$1 for your first month then $19 a month after that")
- For the Small Cost put a shorter description about the small cost (exa: "$19/mo")
- For the Payout put the amount of money affiliates receive for referring someone (exa: "Earn 30% For All Sales")
- The video is optional. A video explanation for your affiliates can be added. If you put embed code for a video here, then an icon will appear on the affiliates side where they can click on the link to watch the video.
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Q. When editing a resource page in the editor in the back office, what is a list of the tags available?A. Sponsor's Name: ~pname~
Sponsor's Email: ~pemail~
Sponsor's Phone: ~pphone~
Sponsor's Username: ~pusername~
Sponsor's ID: ~pid~
Sponsor's Affiliate Variables: Put p in front of the variable. Exa: ~pvar1~
Affiliate's ID: ~memberid~
Affiliate's Username: ~ausername~
Announcements: ~announcements~
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Q. How does an affiliate add their Aweber information?A. Under personal info, on the upper left portion of the page there is a link that says setup 3rd party autoresponder, click on it.

On the drop down choose aweber, type in the campaign name, and hit save. If you have a bad campaign name that would be another issue.

You can contact Aweber when you have issues with the campaign names.
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Q. What are the proper Aweber settings when editing it as admin under 'Manage 3rd Party Autoresponders'?A. Below are the default settings for aweber once it has been changed then aweber wont work.
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Q. When using a pro system how can I show a value in one package over another?A. There are several things you can do to give one package more value than another package.
- You can create resource pages, and only give one package access to it. In the resource pages you can put virtually anything. Downloads, videos, training information, promotional material, and more.
- You can add additional banners and only give one package access to it.
- You can add capture pages and only give one package access to it.
- You can add email templates and assign it to a content group that can only be accessed by one package.
- You can allow one package to have more leads than another package
- You can allow one package to send more broadcast messages than another package.
- You can use the rotator and allow one package to get viewed more frequently than another package, or remove a package completely.
- When combined with the commission tracking plugin, you can allow one package to earn commissions, while the other package doesn't earn commission.
- You can allow one package to import leads and another package to not import leads.
- You can allow one pacakge to send more emails out each month than another package.
- You can allow one package to have more leads than another package.
- Editing the adminpages template files, you can edit the appearance of any page in the back office making it specific for one package; and add/remove items from pages limiting access to certain pages, like text messaging, etc.
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Q. How can I add a link to a landing page that goes to a separate site (exa: affiliate program) and have it replicate a different link out for each affiliate?A. You can do this by creating an affiliate variable. To create an affiliate variable go to Manage Affiliate Variables. Then, a spot under My Personal Info will appear for the affiliate to put their details. You can then display the affiliate variable anywhere on a capture page, email message, or resource page.
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Q. How do I add affiliates to my team rotator?
Q. How do I change the back office order page template from black to another color or graphic?A. When logged in as the admin go to "Advanced Features" and then scroll down toward the bottom and you will see the option to edit "Edit Admin Stylesheet" and another to edit "Edit Order Page Stylesheet". You can edit these to change the css used by the order page and the back office respectively. To change the background color you would find the body tag and put the background color there.
Exa for a white background:
body {
background-color: #FFFFFF
}
If you are not familiar with css and would like assistance, you can open a support request for us to make this, or any other stylesheet change for you.
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Q. How do I edit my own pages without using the editor, as the editor changes my page format?A. If the section you want to edit is editable through the system, then when editing the page, you have the option to turn off the editor in the top right of the page. You can edit/copy/paste html code directly here.
The part of the page which is not editable through the editor in the back office can be edited through the File Manager in the LCPS Client admin. If there is content which is in the system's editor, but you do not want to use the editor in the system and prefer using the File Manager, as long as the content is not editable by your affiliates we can remove it from the editor and have the entire file edited only through the LCPS Client admin File Manager.
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Q. How do I assign a capture page to a series of autoresponder messages (a lead group)?A. To setup a capture page to use a specific autoresponder series (lead group), you will need to do 3 steps in the following order. If you already have a lead group with autoresponder messages, you can skip to step 3.
STEP 1Create a new lead group.
STEP 2Add an autoresponder message (or series of messages) to the lead group.

STEP 3Assign a capture page to the new lead group.*


Now, whenever a lead fills out the form on that capture page they will be assigned to the new lead group (autoresponder series) that you created.
*NOTE: If you cannot find the page under "Edit Pages" then go to Advanced Features and edit the page there, assigning it to the lead group.
IF YOU PREFER FOR US TO DO THIS FOR YOU, PLEASE OPEN A SUPPORT REQUEST ASKING US TO SETUP THE LEAD GROUP AND BE SURE TO INCLUDE THE TITLE OF THE LEAD GROUP AND THE URL OF THE CAPTURE PAGE YOU WANT US TO ASSIGN TO THE LEAD GROUP.
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Q. Will the system function correctly if the affiliates use a masked url?A. Yes, your affiliates can use masked urls without messing anything up or preventing the page from replicating.
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Q. On the create account page, I want all signups to be redirected to one URL and I don't want them to select their own redirect page. How do I do that?A. In your back office, go to the "Advanced Features" page, then click on the "Misc" tab, then put the url for your webinar page in the "Redirect Page" field. Put the full url, including http://. Also, put ?user=~ausername~ at the end of the url so that it will take it to the appropriate affiliates page.
Exa:
http://yourdomain.com/webinar.php?user=~ausername~
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Q. How do I add a specific affiliate to get paid (exa: an instructor) when an external billing product is purchased?A. When using the external billing plugin, in combination with the commission tracking plugin, you are able to define that a specific affiliate gets paid when a purchase is made. You can add a drop down to the order form, and have it pay a different affiliate based off which drop down option a person selects when ordering the product.
An example of how you might use this, is if you are conducting training in several locations across the USA, and each location has a diferent instructor. You can create a drop down for the person to select the Location when ordering the product. Then, based off which location is selected, you can have the instructor (an affiliate) get paid a specified amount.
To do this first go to the "Manage External Billing Page".

Scroll to the bottom of the page, and in the "Additional Variables" section, add an additional variable.

After you have added the additional variable, click the icon to edit it:

On the edit page, add drop down values for each location, attach it to the affiliate receiving the payment, then specify the amount they receive:


You can use this for several other scenarios also. In the location example we had multiple people getting paid based off which location was selected. If you wish for only one affiliate to get paid, then add only one drop down value. (Yes, you must make it a drop down, but you can limit it to only one possible value so one person gets paid a specific amount no matter what.)
The amount the affiliate receives would be in addition to any payment he receives from the normal commission tiers setup under the product.
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Q. Can we install additional capture pages ourselves, since you charge for each capture page? Does the $245USD package come with only one capture page?A. Yes, it is only (1) free page installation for $235; and yes, you can install pages yourself with a small amount of php knowledge.
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Q. For $10USD per month how many emails can my team send out each month? Will using your hosting make our emails go to SPAM folders?A. $10/mo includes the first 1,000 emails, and it is $0.002 per an email after that. At the first of the year we will increase the amount of emails included to either 2,500 or 5,000. We do a bit of work to keep emails sent from our system out of the spam folder, and typically our delivery rates are better than the standard hosting account.
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Q. In our affiliate report, shows "Processing" for an affiliate's name and if you click on "Processing", we get an error message. How do we fix it?A. The processing records are affiliates that paid, but never filled out the form. The process is, they pay first, and then afterwards go to the create account form to create their account. When they pay, the processing record is created, and then when they fill out the form, it is populated with their information. If they pay, but never fill out the form, then they will show up as processing until they create their account. With these records, you should send them to the create account page to finish creating their account. Don't try to edit the processing records yourself by putting in their information (the processing account is missing several things and needs to go through the create account process), instead, fill out the form on the create account using the same email that shows for processing.
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Q. If I were to upload my replicating websites to your server do I need to add any PHP codes so that the replicating websites can access the affiliates who are using the replicating capture pages data?A. If you are uploading new php files to the server which you wish to replicate out, then yes there is specific php code you should use in the page. The document below describes the php code used for creating a replicating page:
https://www.leadcapturepagesystem.com/admin/document.php?id=28
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Q. How do I setup tiers for affiliates pay?A. You can create affiliate packages and have your affiliates assigned to a specific package according to your specifications. You can assign commission to a specific package.
First, you have to add an affiliate package. On your control panel, go to Manage Affiliate Packages.
After adding the package, go to your Affiliate Center. In the affiliate center you can see the package that you just added and then you can setup your commissions to that specific package.
Tiers controls how many people get paid when someone signs up.
1 TIER - The sponsor is paid for every person they refer
2 TIER - Both the sponsor and the sponsor's sponsor is paid for every person they refer.
3 TIER - The sponsor, the sponsor's sponsor, and the sponsor's sponsor's sponsor is paid for every person they refer.
And the last thing, is to add your affiliate to the specific package.
You will be redirected to a page where you can click the package you wish to assign the affiliate to.
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Q. How do I change the content of a capture page and/or setup a redirect?
A. In order for you to change/edit whatever content you have in your current capture page, you have to go to edit pages and click on the thumbnail that shows your current page and it will redirect you to our editor. From there you can change the content of your page.
If you want to redirect your capture page into your website, you can do it under your personal info. Fill out the redirect url, and all your leads will be redirected to that url after they have filled out the form on your capture pages. If you want to put a specific redirect url to a specific page, go to edit pages, click the thumbnail of the page you wish to edit, and on the upper portion of editing the page, fill out the redirect url and it will redirect that specific page to that specific url.
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Q. What is the tag to display an affiliates sponsors' photo?A. To display an affiliate's sponsor's photo, you should build out the full url for the photo.
For example, if adding it to a resource page, for the image url you would use:
http://yourdomain.com/admin/images/affiliates/~pid~.jpg
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Q. How does an affiliate cancel their billing or how does the admin cancel an affiliate's billing through the system?A. The way a person would cancel their account depends on what payment method they used.
If they payed with AlertPay or Paypal, then they can login into their AlertPay/PayPal account and then cancel their subscription there. Once they cancel it their, it will suspend their account in the capture page system. Also, you, the admin, can login to your AlertPay/PayPal account and cancel it for them.
If they payed with Authorize.net, First Data, ProPay or BluePay then you would need to login into the merchant account and cancel their subscription there for them, and then come back and either suspend or delete them within the capture page system.
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Q. Can we redirect the members directly to the members area after they create their account; skipping the whitelist page?A. Yes, you can do so by editing the adminpages template file for createuser.html. In the LCPS Client Admin, go to the File Manager for your site, then go to the uploads/adminpages folder. Edit the create.html file. You can remove all the html code from inside the body of the page and replace it with something that says "Loading...", or whatever you choose (or leave completely blank). Then, inside of the body tag put: onLoad="window.location='http://YourRedirectPage.com'".
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Q. With support requests credits, how much money do you charge for time spent?A. The amount of support request credits a task will take, depends on several factors:
- The price per a credit is cheaper depending on the amount of credits purchased. Purchasing $100 worth of credits can significantly lower your price over ordering $15 worth of credits.
- The amount of credits deducted for time spent depends on who is performing the task. On Jan 1st, 2012, our highest paid worker is 12x as many credits per a minute than that of the lowest paid worker.
- Premium hosted sites pay a lower per credit price than regular hosted sites.
- Regular host sites pay a lower per credit price than sites we don't host.
Total Price = (Amount of Time Spent) X (RATE OF WORKER PERFORMING TASK)
The amount of time a support request will take varies. If requested, we can provide a rough estimate of the time it would take and who can perform it. Only time spent on the task itself, or researching the task (when necessary for foreign software/api's) is deduced from your balance. Time spent in initial communicating and giving an estimate are not deducted (except for foreign software/api's).
To help clear things up, below are examples of hourly rates for 2 employees based off their rate and prices on Jan 1st, 2012. The range:
Chris Brevig $60-$95/hr
Kathreen Catalogo $5-$9/hr
Our hope is that we can provide a wider range of services, by offering different rate bases dependent on employee, and also help even workload as demand rises.
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Q. With the Affiliate Program Plugin, how can I can make it so that only one affiliate package is able to add affiliate programs for their downline to see?A. Step 1Login to the back office of your system and go to Advanced Features and turn on the ability for affiliates to add their own affiliate programs.
Step 2Go to Manage Affiliate Packages, and get the ID # for the affiliate package that you want to be able to add affiliate programs to.

You will need to get the ID number for the affiliate package by looking at the end of the url of the edit package page.
Step 3Go into the File Manager and download affiliateprograms.html.

Then on the next page:

Then, find and download the file:
Step 4Create a copy of the adminpages.html file and call it adminpages#.html then upload it. Replace the # symbol with the number of the affiliate package you selected in step 2. So, in our example, the affiliate package id was 18, so we will call the page adminpages18.html.
Step 5Edit the affiliateprograms.html file, and remove the option for affiliates to be able to add affiliate programs from the file. Notice, we are removing it from affiliateprograms.html (which is the default page that everyone will see, unless a specific page for their package has been uploaded like what we just did in step 4). We are doing this so that no other affiliate package, except the one we uploaded the file for in step 4, will be able to see the add affiliate program link.

Now, upload the file you just removed the add affiliate program option from through the file manager:
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Q. Can I edit the back office from my point of view? For example, can I edit the "Resources" and "Download" pages through regular HTML; so I am not only be limited to add/remove items and documents?A. Yes, you can edit the contents of any page in your back office. To do so, log into the LCPS Client Admin, find your site, then in the top right of the page click the yellow "File Manager" button. From there, go to the uploads/adminpages folder (there is a quick link in the top right). There you will see html versions of all the php pages in your system's back office which you can edit to change the appearance of the php pages in your system's back office.
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Q. If I go down to regular hosting from premium hosting what features will actually be limited?A. Currently, below are the differences between regular and premium hosting:
- Regular hosted sites only get 500 support request credits a month, and premium sites get 2000.
- Regular hosted sites have a higher price per additional support request credits than premium sites.
- We allow premium hosted sites to have larger videos uploaded to their site.
- Premium hosted site's support requests and tasks are handled first.
- Premium hosted sites are able to upgrade to the newest version of our software on their own through the back office without paying an upgrade fee.
- If a premium hosted site has email delivery issues, we are more flexible with transfering it to a new IP.
All sites are backed up the same and have the same site performance (load time). We have extended our backup feature to regular sites (even though our sales page says it is only for premium). We thought about it and believe everyone needs this functionality, however, sometime in the future we will improve functionality with the backups and it is possible that some of the new functionality will only be for premium sites.
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Q. What are support request credits?A. On January 1st, 2012, we switched to using credits, rather than minutes, as our billing model for time spent on support request credits. This allows us to charge different rates for different workers. 500-1000 support request credits translates to roughly $4.50-$15 depending on what rate you pay for credits (premium sites get credits cheaper than regular sites, and regular sites are cheaper than non hosted sites). Also, if you host with us, you already receive some credits each month with your hosting (500 month for regular sites, and 2000 month for premium sites).
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Q. Is there a way that we can have the first page that people see after they log-in be a different page then the control panel home page (account.php); and have a link on the new page to the old control panel home page?A. Yes, go to "Advanced Features" and click the "Misc" tab and towards the bottom you will see "Login Redirect URL". Change this to the url of the page you want a person sent to once they login. Often the easiest approach is to create a resource page with the content you want a person to see when they login, and then set the "Login Redirect URL" to the resource page.
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Q. How can I prevent anyone from creating an account on my system without my approval; and at the same time allow others to join for free?
Q. Can my affiliates have their own personalized autoresponder emails or is the one I create used for everyone?A. It depends on the settings within your system. With a Pro system there is a setting where you can choose to either let them write their own messages, or to not write their own message. With the team system, there is a plugin for $35 that can be purchased to allow this functionality.
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Q. How do I create a page that would be accessible to non affiliates without using up a blank landing pages?
Q. Can you create a Word Press ready opt-in forms, maybe a handful of different opt-in looks, or one that has an adjusted size?A. We cannot setup Word Press ready opt-in forms but, we can create ready-to-go opt-in forms that someone can copy and paste code to their own site. We'd need specific details about the forms to continue.
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Q. If I mark someone paid on the back office for admin and sponsor, will the system automatically flash the billing again after a month; and that they have to pay their subscription? Or will I have to mark them unpaid? A. If their AlertPay or PayPal payment fails the next month, or is canceled inbetween, then the system automatically suspends them within the system. You would later want to go through and delete old suspended affiliates as they build up (exa: We typically give a few months as 'suspended', as sometimes people come back, then after that totally delete them).
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Q. Is it possible to make the audio play automatically; and with an 11 second delay? As it is now they must click the play button to begin the audio.A. It's not possible to delay it 11 seconds (without editing the audio file itself to have 11 seconds of blank), but it is possible to have it automatically play. What is the full url of the page so that we make sure we apply it to the correct page?
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Q. Do you know what would be needed to get the videos to play on mobile phones and tablets? I believe the jw5 player is what we need. If i get that license, would you be able to swap out your player for that player to make our pages mobile friendly?A. I have not heard that jw5 player works with all mobile devices. It's possible, but I would double check with them to be sure and understand what percentage it works for (exa: Does it work for iPhones). Last time we researched the only player that worked on many phones was YouTube, and you would need to upload to YouTube. Also, you can create a version of the video compatible with cell phones and allow someone to download and watch, but I am assuming you prefer it to play (stream) within the page without them clicking a link to download and then have to open it up separately.
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Q. What about the ability to offer both monthly or annual subscription? Same Comp Plan..Is this possible?A. With regular payments (not direct payments) it's possible for you to setup yourself through the back, yourself. When using Direct Payment it is possible to do it by manually creating the button (a bit technical) and is something we can do for you as a support request for 750-1500 credits.
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Q. Is there a way to add a shopping cart and a page where they can select items to purchase if I wanted to create or add product for affiliates to purchase?A. It is possible with the external billing plugin to sell external products, however, it is not yet possible to have it like a shopping cart where someone can add multiple products and pay for the multiple products once all together. This is something which can be added as a functionality to our software through an upgrade requests.
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Q. Do you offer a software for replicating affiliate site for product sales offering affiliate programs?A. I am not sure if I understand the question, but we do have an external billing plugin which allows you to sell 3rd party products (tickets for events, items shipped, etc) and have affiliates receive commissions from it. However, it is not direct pay where they get paid individually directly, but it is one payment to the admin and collects the commission in the back office for you to make payouts.
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Q. If I had a customer using the system (affiliate) that wants to use their own Aweber account, is this possible to do? And if so how can I do it?A. Under personal info, on the upper left portion of the page there is a link that says setup 3rd party autoresponder, click on it.

On the drop down choose aweber, type in the campaign name, and hit save. If you have a bad campaign name that would be another issue.

You can contact Aweber when you have issues with the campaign names.
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Q. Does aweber affect the leads from an admin's capture page?A. If the admin loads Aweber on his My Personal Info page, then it is fine. If the admin puts it on a capture page, then it becomes the Aweber for everyone's capture page. Any leads that go to Aweber are not added to our system.
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Q. Is it possible for the admin to see the leads that his affiliates gets?A. Yes, as the admin you can view the affiliate's leads. Login into an affiliates account through your backoffice. And the leads will be shown under view leads.
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Q. Is it possible to have the affiliates name and contact information show up somewhere on the header?
Q. Can it be setup so that a youtube video link can be pasted in the HTML on the about me page?A. If the video has a specific place that it should sit (and they can't move it around) then we can create a separate editable section which is only for the video, so they would paste their embed code into it, rather trying to place it inside the html of the other content (making it less confusing as they won't need to worry about where inside the html they should paste the code). Also, there is an icon in the editor for pasting a youtube url.
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Q. Why is http://domainname.com/~username~ not working on the resource pages?
Q. On the Direct pay option if we do a monthly PayPal subscription where they pay the affiliate each month say $25 and the customer cancels will the system automatically prevent them from logging in?A. Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.
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Q. Is it possible to edit the getting started guide?A. Yes, you can edit the get starting guide. While logged in as the admin go to Manage Resources and access the option to edit the getting started guide by clicking the notepad icon.
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Q. If someone is already a free member can I give them somebody else's link to join the paid program so their commissions will show up under the new person they signed up under? How do I do it so it works right?A. If you are using a Team system yes.
If you are using a Pro system then check and make sure the package that the free member belongs to has affiliate program turned on (Go to Manage Affiliate Packages, then click the notepad icon link to edit it; there is an option with a drop down).
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Q. If somebody joins the monthly program and stops paying what happens to their account?A. If their subscription was with PayPal or AlertPay then their account within the system is automatically suspended. If they purchased with a different payment processor then you would need to manually suspend/delete them.
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Q. Do you offer the option for direct payment with a credit card, or is the only option through a service like PayPal?A. We are applying for our merchant account to add 65leads.com so we can accept payments there. Give us a week to get approved and add it and then you can use that payment option.
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Q. If a recurring affiliate payment doesn't go through does the system automatically suspend them?A. If their subscription was with PayPal or AlertPay then their account within the system is automatically suspended. If they purchased with a different payment processor then you would need to manually suspend/delete them.
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Q. If I decide to take Aweber back out and go back to using the system autoresponder, what would I need to do? Does the process to set the system autoresponder back up take long?A. Once Aweber is setup, a delete icon appears next to it. All you would need to do to remove Aweber is to click the delete icon.
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Q. Can Members Send BROADCASTS more Often?A. Under advanced features in the email settings you can change the broadcast frequency.
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Q. Please tell me if SMS work on the pro system
and how is it supposed to work?A. Yes, SMS messages work on all of our systems. To set it up you need to apply for a google voice account at voice.google.com. After you've done that, go to the "Advanced Features" page within your system and inside the "Text Messaging" section put your google login information.
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Q. How do I add a video using FlowPlayer?
Q. What does .PROCESSING mean when applied to viewing Affiliates?A. The processing records are affiliates that paid, but never filled out the form to create their account. The process is, they pay first, and then afterwards go to the create account form to create their account. When they pay, the processing record is created, and then when they fill out the form, it is populated with their information. If they pay, but never fill out the form, then they will show up as processing until they create their account. With these records, you should send them to the create account page to finish creating their account. Don't try to edit the processing records yourself by putting in their information (the processing account is missing several things and needs to go through the create account process), instead, fill out the form on the create account using the same email that shows for processing.
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Q. What's the code to embed video with flowplayer without the auto start?A. In the FlowPlayer code you use change this:
flowplayer("player", "flowplayer-3.0.2.swf");
To:
flowplayer("player", "flowplayer-3.0.2.swf", { clip: { autoPlay: false }
});
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Q. How do we DELETE test accounts?A. When logged in as an affiliate there is an option to delete affiliates in the menu on the bottom right.
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Q. How do I run a report for affiliates for a specific month showing the total due?A. When logged in as the admin, click the icon on the left side that says "Affiliate Center". This will take you to a page which if you scroll down you will see a list of all of your affiliates with an unpaid balance, and the amount of their balance.
There is also an Excel icon which you can click to export a report to csv format for making mass payment with PayPal or AlertPay. Before doing this, you will need to have an Affiliate Variable setup for PayPal/AlertPay. Once setup, you will want to select the variable from the "Variable For Email Payment" drop down. Only affiliates that have indicated a value for the variable for email payment will be included in the report, and affiliates without a value will be skipped.
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Q. What is the flowplayer code needed to put multiple videos on the same page?A. When using multiple FlowPlayer videos on the same page, the first step is to give each additional video beyond the first one a different id. You can do this by changing "player" to something different with each video. So, call the first one "player1", the 2nd one "player2", etc. There are 2 places inside the code for each video where you will need to change "player" at.
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Q. Does the new affiliate get a confirmation email with their new login information and the link to their own capture page? Is there a way for them to find that once they login?
Q. Is there a demo showing the benifits of and how customizable landing pages work? If not please send information on customizable landing pages.A. A customizable page means that you are able to edit the page through the back office using the WYSIWYG editor. We can have either the entire page editable, or only specific sections of the page. Also, you can define which parts of the page you wish to allow affiliates to edit. The WYSIWYG editor is the same editor used when creating resource pages.
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Q. Can the users create autoresponders?A. Yes. As the admin, you can create your own set of autoresponder messages.
Go to Edit Autoresponse messages under the ADMIN section which is located upper right of your control panel. Click that button and you'll be redirected in these page: http://hyprcast.us/admin/autoresponses.php . So from this page, you can add several autoresponse messages. You can have series of autoresponders assign to different capture pages. In order for you to edit an autoresponder message, just click on the edit icon in line with the autoresponder message you want to edit. The meaning of Icons are being shown on the upper right part of your control panel.
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Q. Is it possible to modify buttons in the back office?A. Yes, you can. It is possible for you to modify buttons in the back office. For the buttons that are images, you can edit the images in the file manager under this link /uploads/images folder. You can upload the image in that link. For the text buttons (exa: view affiliates), you can edit the text in the file manager under this link /uploads/adminpages/accountadmin.html, but not everything in the current version can be changed. HOWEVER, in 4.03 which will be released in 1-3 weeks we already have it modified it so EVERYTHING in English can be translated into another language.
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Q. Is there specific information on template specs for us to make our own templates in the system? Can any website type be put in multiple page sites, etc. as long as the html is converted using the PHP variables provided?A. There is no specific specs other than the specs for turning the page into php (which is independent of the html and layout of the page). Any website can be converted into our system as long as it uses the php variables provided.
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Q. What code do i use to remove the time line from the flow player ?A. Below is a document from FlowPlayer describing this:
http://flowplayer.org/forum/5/23459
If you prefer, we can make the change for you as a support request (200-400 credits).
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Q. Is there some way for me to change the banners and background colors myself?A. Yes, you can go into the File Manager in the LCPS Client Admin and make the changes there. To do this, in the LCPS Client admin go to the page for your site and on that page in the top right is a yellow button titled "File Manager". When you click on this you can see all the files uploaded to your site and can upload new images (or replacement images) there, as well as make changes to the css files, php files, etc.
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Q. If I have 3 capture pages running simultaneously for 3 different businesses, thus being able to add leads to 3 different lists all within my one (1) aweber account and have that running all at the same time not one at a time, Do I use the same instructions as I would for setting up for a singular business?A. You would follow the same instructions for using multiple pages at the same time. In addition to that, when editing each page you would set your Aweber list name there (instead of "My Personal Info") allowing it to have each capture page put the leads into a separate list.
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Q. Is there an autosave function where the system will automatically save my work every 5 minutes?A. No, this feature does not exist. It's possible for us to put an upgrade request to add the feature. We just stopped taking requests for the upcoming upgrade as it has entered into the testing phase, but we could add it to the upgrade following that.
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Q. How can I adjust the time allowed in the system without activity? How can I give the admin ability to be in the system for an unlimited amount of time without timing out?A. The settings controlling how long you can be inactive without being logged out is set on the server itself and it is not possible to adjust it for your specific site.
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Q. Should I get a security certification for my site?A. If you will be accepting payments with First Data or Authorize.net, then yes we advise getting an SSL certificate, and you very likely could be required to get one anyways. If not using either of those payment processors for this system, then it is not needed.
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Q. Is it possible to implement a downline builder in it? It should work the way that I (as Admin) would define the programs that should be in it, and the affiliates would be able to fill out their own ID's for the different programs that would be included in the downline builder.
Q. How do I setup a Dwolla App?A. Go to the url below:
https://www.dwolla.com/applications/create
Application Name = Whatever you want to call it. It will ask permission from the payer and show whatever you put here on that page.
Application Website = Your domain name. Exa: yourdomain.com
OAuth Callback URL = http://yourdomain.com/admin/dwollaoauth.php
Payment Callback URL = http://yourdomain.com/admin/dwollapayment.php
Payment Redirect URL = http://yourdomain.com/admin/paymentpage.php
Replace yourdomain.com with your domain name. Do not include www.
Check the boxes for:
Account Information – Includes name, profile picture and user ID
Transaction Details – Access detailed transaction information
Balance – Summary of your balance
Send Money – Allows money to be pulled out and sent to your contacts
Create the application. After that it will show you your key and your secret. Send both of those values to us.
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Q. What is the best way to refer other network marketers to you? Do I add you as an affiliate?A. Which of our products do you want to market?
If marketing 65leads you would send people to:
http://65leads.com/admin/order.php?user=YOURUSERNAME
If marketing leadcapturepagesystem.com you would send people to:
http://leadcapturepagesystem.com/index.php?promocode=YOURUSERNAME
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Q. When I upgrade my site, will my site be down at all while its being upgraded?A. No, your site will only go down if we are transfering it. An upgrade does not put the site down.
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Q. Can I test the place where rep uploads their photo on the squeeze page?A. Yes. Log into your system as an affiliate, then go to the Upload Photo page within their back office and upload the photo there. After that, you can view their page and see what it looks like on their page. Let us know if you need any further assistance with this.
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Q. Are you able to block email addresses as well?
Q. How do I set the site so only paying members can use it?A. When logged in as the admin go to "Advanced Features". Then, in the "Misc" section change "System Is Free" to "Yes".
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Q. How do I upload my webinar videos?A. You can upload the webinar videos through our File Manager in the LCPS Client Admin.
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Q. In the affiliate center will there be a different color for third and fourth level similar to how the second level is yellow?A. It will show yellow for the 2nd level and beyond. Instead of the color changing what it does is add an - in front of their name for each level. So, for example, if someone is in the 4th level they would show as: ---- John Doe. If you believe it would be helpful to have the colors change we can put an upgrade request in for it.
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Q. What is the best way to setup where once a sponsor pays for each level, they can download their products for that specific level, while keeping the sponsor from having access to higher level products?A. The best way is to go to Manager Resources and setup resource pages. You can specify which package is allowed to view a resource page, blocking other packages from seeing it. You can also apply a access level only allowing packages with that access level or higher to see the page.
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Q. When using Direct Payment, how can a sponsor manually mark someone in their downline as paid?A. An affiliate can mark someone that owes them a payment by going to the graphical lineage report. On the graphical lineage report affiliates who have not paid will appear red. Click on the red icon and then on the next page you will see a link on the right side where it says how much the affiliate owes you. You can click on that link and then manually enter the payment amount you've received. After you have completed this and marked an affiliate in your downline as paid they will still show as red as if they hadn't paid. Also, in the view affiliates report they will still show as suspended. The next time they attempt to login it will see that they are marked as paid and will change their status from suspended to active.
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Q. How can I upload a new header for the back office?
Q. I ordred a lead capture page system, how do I send you my landing page that I had designed for me?A. You can send the files in a zip or rar file as an attachment to sales@leadcapturepagesystem.com. If the zip file is over 4mb then first upload at rapidshare.com (it's free and doesn't require registration) and send us the download link they provide.
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Q. How do I setup a subscription payment button for Solid Trust Pay when using Direct Payment.
Q. How long does it take to make modifications to a replicating (branded) PDF?
A. The amount of time it takes to modify a replicating PDF varies depending on what type of changes we are making. Handled as a support request it typically takes 150-300 credits to add a new page to be edited (not including edits to the page). Edits to the page typically take 150-450 credits per an individual replicating item that is added or moved. Making modifications within a paragraph typically involved rebuilding the whole paragraph and takes from 250-1500 credits depending on the complexity. Adding the same text in the same spot on multiple pages typically takes 40-80 credits per an additional page. If there are more than a couple basic edits being made, and if you do not have any existing credits, you will want to buy at least $50 in credits as $15 wouldn't be sufficient and would cause a delay in completing. If there are significant changes to an existing PDF it can often be best to purchase a new replicating PDF.
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Q. When I upload a banner under "Manage Banners" will the banners automatically have code to go to the affiliate's replicated site?A. Yes, each banner you add will have the code needed to paste the banner on a site automatically generated. The code will link to the affiliates capture page that is using the banner.
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Q. How do I upload banners to my system for affiliates to choose from?A. To upload a banner first login to your account as the admin. Then, click the "Manage Banners" link on the right side of your back office home page. From there click the "Add A Banner" link and you are taken to a form where you can upload the banner. The banner you upload must either be .jpg or .gif format.
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Q. Can the back office be changed any? Exa: move buttons.A. Every page in the back office is 100% editable. You can move items, change colors and change any text that appears on the page to say something different. It does require html knowledge to make these changes. We can make changes for you as a support request.
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Q. With Direct Payment is it possible to allow affiliates to pay first then after payment create their account?A. No, it is not possible with Direct Pay to have someone first make payment before creating their account. They MUST create their account before payment for things to track correctly.
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Q. What are step by step instructions for adding a 3rd party autoresponder to a capture page?A. First, login and go to the edit page for the capture page you wish to add a third party autoresponder to. In the right side click "Setup 3rd Party Autoresponder". Select the autoresponder you wish to use from the drop down. Based off which autoresponder you select, it will ask you for details (like your List Name) for the 3rd party autoresponder you wish to use. Enter your details then click "Save".
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Q. With Direct Payment is it possible to collect name and email only and have them create account with name, address etc in (my personal info) after they are inside?A. Yes, you can modify the signup page to have less fields. All of the fields are required, but you can replace them with hidden fields and give them a default value (exa: You can make a hidden field for address and give it the default value of "111 Main St" and then after they've joined they can go back and change it). The minimum fields you can have on the create account page is:
Name
Email
Password
Username
Technically, name is not required (but we do not recommend removing it). Also, technically you could give them a default password, but we do not recommend that either.
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Q. Every time I click on NO for system is free when I open misc again it's back to yes this is free. How come?A. With Direct Payment the system has to be set as free. This is because with Direct Payment a person signs up before making payment. In short, the order process for Direct Payment is completely different than a system not using Direct Payment.
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Q. How can a customer setup multiple lists using aweber?
Example: They have 3 lists collecting leads with 3 capture pages for 3 different businesses.
Q. How can I change the page a person is taken to when they first login?A. When logged in as the admin go to "Advanced Features". In the "Misc" section there is an option called "Login Redirect URL". You can change this to the page you want a person to see when they first login. If this is left blank it will default to the back office home page (account.php).
If you are trying to redirect affiliates that login to a page with instructions, the easiest approach is to create a resource page with the instructions, and then to set that resource page as the "Login Redirect URL" under "Advanced Features".
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Q. How do I modify the create account page?
Q. What are step by step (pictorial) instructions to setup a 3rd party autoresponder?
Q. How and where can I change my password for the login to my main admin?A. Login to your account. Go to "View Affiliate List". The admin account will be highlighted green. Click the "view" link for the admin account. In the popup that appears you will have the option to reset your password.
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Q. Can new downline notification, new commission notification, and test payments be on? They are all turned off. Will changing to on mess anything up?A. You can modify new downline notification, new commission notification without any issues. You should not turn test payments on except if you are doing a test payment. While test payments are on real payments will not work and vice versa.
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Q. When setting up subscriptions for solid trust pay does the person setup the subscription that goes to their sponsor and place that sub id on their profile? For the admin (no sponsor) do I just skip putting in the id? How does the system know to pay me?A. No. Each person should create their own subscription button inside Solid Trust Pay and should put their own subscription id on the "My Personal Info" page.
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Q. Are the sign up page and welcome page subject to the usual HTML editing?
Q. How Can I find a users password?A. Passwords are encrypted. This means it is impossible for you to find a users password. Instead, you would need to reset their password.
To reset an affiliates password login to the admin's account account. Go to "View Affiliate List". Click the "view" link for the affiliate you wish to reset the password for. In the popup that appears you will have the option to reset your password.
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Q. To make the home page for my system redirect to another site do we put the url in "advanced features->misc->home page action url" while logged in as the admin?A. What you said is correct. You will also want to make sure you Home Page Action drop down (field above the field you specified) is set to Other.
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Q. As a 3rd party autoresponder can we add ANY autoresponder? Not just Aweber and Get response, but, also icontact, mail chimp, and constant contact too?A. You can add many, but not every third party autoresponder. For example, constant contact cannot be added this way because their system does not support the method we use, however, we do have a plugin for constant contact. If I had to give an estimate, I would say 75+% of the autoresponders we've encountered could be setup using the method we use.
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Q. With Direct Payment where would the sponsor go to mark people as paid?A. Once logged into the back office the affiliate would go to the "Affiliate Center". From there they would need to go to the graphical lineage report. Depending on your settings, they may already be taken to that page when they click the "Affiliate Center" button. On the graphical lineage page inside the "Affiliate Center" they would click on the icon for the affiliate they wish to mark as paid. From there, on the right side they will see a link that says "Amount Owed to YOU:" and specifies an amount. Click on this link, and it will take them to a page where they can enter the payment amount received.
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Q. With Direct Payment where would the admin go to mark affiliates as paid?A. The admin would go to the "View Affiliate List" page. On that page there is a column that shows the total amount of payment the affiliate has made. If you click on this amount it will take you to a page allowing you to enter the amount of the payment that you've received.
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Q. With Direct Payment is it possible to set up where the admin is the one only that can mark anybody paid?A. Yes. When logged into the back office as the admin go to "Advanced Features". In the "Commission Tracking Plugin Settings" change the value for "Affiliates Can Mark Paid" to yes.
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Q. The company asked us to put a hold into our marketing of our program. Can I put a hold into the payment until I'm able to use your system again or what would you recommend?A. Yes, we can suspend your hosting and then you can contact us when you are ready to activate it again. If it will be suspended for longer than 6 months please let us know if you intend to keep it so we don't remove it doing cleanup. Please confirm if we should proceed with suspending your account.
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Q. What's the login URL for a new affiliate for yoursystemnamehere.com?
Q. Where do I edit the new affiliate welcome email?
Q. When I try to setup Aweber I get an error message telling me that the list isn't active. Am I not supposed to enter the ID# of the Aweber Form?A. You need to use the Aweber list name and not the ID#. We do not have an Aweber so we cannot be more specific. If you continue to have issues, send us the login for your Aweber and we'll take screenshots and do a clearer tutorial.
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Q. Is there a way for users to turn off lead notification autoresponder?A. With a Pro system it is possible to give your affiliates control over if they receive lead notification emails or not.
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Q. I receive complaints from affiliates saying their login is not working and when they click on the link to reset it, it says the link is no longer valid?A. The password reset link is only valid for the same day it was sent. They would need to go to the forgotten password page and request to reset their password again. Let us know if you have issues with links sent the same day and if possible provide the link being used.
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Q. Can I edit my own HTML for the rest of the capture page?A. Yes, you can edit the html of the pages through the file manager in the LCPS Client Admin. Log into the LCPS Client Admin, go to your site, then in the top right is a yellow button for the file manager.
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Q. What is the HTML form code button in back office for?A. The HTML Form Code page allows an affiliate to get the html code to paste a form on some other site (like a personal website) other than their capture page.
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Q. With Direct Payment when the "RollUp Payments" is set to "On, (affiliates cannot receive more than their package level", how does that work?A. This setting sets it so that an affiliate cannot receive a payment for more than the amount they paid their sponsor when they joined. Any amount over this is passed up to their first qualifying sponsor. Their first qualifying sponsor is any affiliate who.
Example A- John was referred by the admin and joins the $50 package. John pays a $50 sponsor payment to the admin.
- Mary was referred by John and joins the $25 package. Mary pays a $25 sponsor payment to John.
- Scott was referred by Mary and joins the $100 package. Scott pays a $25 sponsor payment to Mary leaving a remainder of $75. Scott makes a $25 payment to John (because John is qualified to receive up to the first $50 an affiliate pays), this leaves a remainder of $50. Scott pays the final $50 to the admin
Example B- John was referred by the admin and joins the $500 package. John pays a $500 sponsor payment to the admin.
- Mary was referred by John and joins the $200 package. Mary makes a $200 sponsor payment to John.
- Scott was referred by Mary and joins the $200 package. Scott makes a $200 sponsor payment to Mary.
- Kathy was referred by Scott and joins the $350 package. Kathy makes a $200 sponsor payment to Scott leaving a remainder of $150. Scott pays the final $150 to John.
- Eric was referred by Kathy and joins the $200 package. Eric makes a $200 sponsor payment to Kathy.
- Aaliyah was referred by Eric and joins the $100 package. Aaliyah makes a $100 sponsor payment to Eric.
- James was referred by Aaliyah and joins the $1000 package. James makes a $100 sponsor payment to Aaliyah leaving a remainder of $900. James makes a $100 payment to Eric leaving a remainder of $800. James makes a $150 payment to Kathy leaving a remainder of $650. James makes a $150 payment to John, leaving a remainder of $500. James pays the final $500 to the admin.
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Q. Is it possible to have all leads that become members automatically go into 3rd party autoresponder like Aweber or iContact?A. It is possible to have your leads added to a 3rd party autoresponder like Aweber or iContact when the lead is created. It is not possible to have them added to a 3rd party autoresponder when the lead joins and becomes a member. However, you can have them taken to a page after signup asking them to enter their email to join a 3rd party autoresponder.
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Q. How do I turn off the graphical lineage report and instead show the table report?A.
- When logged in as the admin go to "Advanced Features".
- Click the "Commission Tracking Plugin Settings" tab.
- Change "Default Lineage View" to "Table Report".
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Q. Can the file name be changed in the edit page section?A. No, it is not possible to change the filename of a page through editing it in the system's back office. This is something that needs to be done through advanced features and also through the file manager. We can create a support request to do it for you if needed.
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Q. Can your system be used with the traffic-wave auto-responder system?
Q. Is there a way to test email sent to affiliates, so we can see what it looks like?A. You can fill out the form on the "Create an Affiliate" page and use the email address of the email you want the preview sent to.
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Q. We want to have editable pages (like the blank ones) but other pages we have are non editable yet beneath each one no matter it says [EDIT PAGE]. What are our options on this so we don't confuse our customers?A. To make a page so that it will not show the edit option when logged in as the admin go to "Advanced Features". Scroll all the way to the bottom and click the edit icon next to the page which you don't want to be editable. Then change the field "Affiliates Can Edit Page" to "No".
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Q. If I provide the API key to a third party affiliate program/MLM program, will a new affiliate signup in that program from one of my LCPS pages/followups automatically create a LCPS system for that affiliate?A. It is possible to set it up using our API so that when someone joins the 3rd party system an account is created in the LCPS system. If this is possible depends on the 3rd party software. It would need to be modified so that when someone joins it, it calls the LCPS API requesting that a new account is created.
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Q. What are the size specifications for a header?A. The header for the back office should be 996x265. The bottom 75px needs to be completely white (the title and back to my account will sit on this white space). This leaves the size of the header which can have graphics being 996x190.
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Q. What is the difference between buying a domain name and doing piggy back for $10 vs us buying the same domain name and paying the $50 for the transfer?A. If you transfer your domain name then you will no longer have the old domain name, and people will login at the new domain name to access their back office. If you do a piggyback domain then you keep the old domain, and people would login at the old domain, not the new piggyback domain.
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Q. We want to make a picture a capture page that covers a persons entire computer screen. What size should the image be in order to make it work?A. Different users have different monitor sizes, so there is no specific size that would work for every monitor. Also, different monitors have different aspect ratios, so stretching would end up having, and there is no way to make the image look good on every monitor. The most common monitor resolution is 1280x960
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Q. What is the maximum and minimum size an order button can be for the payment page?A. There is no minimum or maximum size for the order button image. It can be any size you provide.
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Q. Is the paypal commission payout automatic?A. No, the commission is not distributed automaticly. However, there is an export to csv report that can be used to create a file that can be imported into PayPal to pay everyone at once. This report is at the bottom of the "Affiliate Center" page when logged in as the admin.
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Q. Where is the report on commissions earned?
Q. Where do I set the commission amount?A. When logged in as the admin go to the "Affiliate Center" page. There will be a button to add a tier. Click this button to add however many tiers (levels deep) that you will pay. If only the person that referred the new affiliate gets paid then you would only need one tier. After clicking the button to add the tier a box will appear where you can earn the percentage of the entire sale that the affiliate should earn.
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Q. Where do I go in advanced features to change where a person goes after paying with Paypal? A. It's currently not possible to change that setting. You would need to submit an upgrade request to make the change and it would go through our normal upgrade process.
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Q. Is there a limit to the number of leads "I" (admin) can upload in one file?A. From our experiences the system can handle 15,000 - 25,000 leads being imported at once. Let us know if your findings are different.
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Q. When I change the "Email Type" in "Advanced Features" from HTML to TEXT the emails I already created are still delivered in HTML. Why is this?A. To prevent issues, the "Email Type" should be set before adding any messages. If switching from HTML to Text it changes the way the messages are created and sent. However, it doesn't change the messages you've already created. So, what you end up with is a bunch of messages which have HTML code showing in the message because when those messages were created they were created with HTML. You will need to go through and remove the HTML code from the messages. We can also create a script as a support request to go through and convert all your messages at once if needed. Such a script would take 350-700 support request credits to setup and perform. Also, it will strip the HTML code out and gets most items right, but there is no warranty on the results, and you will need to spot check the messages as the conversion is not perfect.
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Q. Is there a way I can see the amount of hits an affiliate is receiving without having to login to their statistics individually?A. When logged in as the admin go to the "Report Center". Click the "Stats Report" link.
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Q. Is there a certain functionality that requires cookie tracking to be on that I'll be messing up by turning it off?A. Cookie tracking sets it up so that if an lead visits the home page OR enters a bad username OR visits the admin's page, that it will check if a cookie exists from them visiting an affiliate's site in the past. If the cookie exists (meaning they've previously seen an affiliate's page), then it will redirect them to that affiliate's primary capture page. If you turn off cookie tracking then this will not occur.
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Q. With Authorize.net and First Data, when a person's card is declined for a one time payment, is an email sent out to let them know their card was declined with instructions on how to resubmit payment?A. No, there is no email that is sent, however, it shows them a message on their screen saying their payment was declined and when they login it will take them to make payment.
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Q. How do I set up the autoresponders in your system to be editable by the affiliates?A. In order for the autoresponder to be editable by the affiliates you will need to have the Editable AR Plugin installed.
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Q. Are people able to email everyone in their downline from here or do they have to get a mailer of some sort?A. You can send an email to all of your leads or specific lead groups from the back office. On the left hand side of the page click on send broadcast message. Here a person can select to send to all of their leads, or a specific lead group that has been setup.
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Q. With Reverse 2-UP if an affiliate B has only passed one to his upline A and B's brought in 3 (haven't passed 4th yet), if their downline C passes up one to them will go up to A or will it go to B?A. B would still receive the passup from C as long as his account hasn't been suspended, even though he has not yet given his 2nd passup to fully complete his 2-UP qualification. The next person that B personally refers would be passed up to A.
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Q. How do i add follow up emails for each of the appropriate lists?
Q. How do I view all the leads from all my affiliates?
Q. If i want to ad an additional email auto responder and a ~var4~ for the username sub id within that email and then have you add a spcace under my personal info for them to enter in their username....do i submit a support request?
Q. When I create a new package where does the option to buy it show up?A. The option to order the package does not appear automatically. You have to add an option for it.
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Q. When using Direct Payment, if I add a new package how can I add an option for visitors to order it?A. Yes. There are 2 ways to do it. You can either have it as an upgrade in the back office after they have already joined OR you can have it as a separate option that they initially signup for.
Getting the Package IDFirst, either way you do it, you will need to get the package ID of the package you are adding as an option. To do this, when logged in as the admin go to the "Manage Affiliate Packages" link. Click the link to edit the affiliate package you are adding. At the top of the browser in the url bar you will see the ID at the end of the url. For example, if the url is editaffiliategroup.php?id=3, then your id is 3.
Adding an Upgrade OptionTo add an upgrade option in the back office you will need to create a link to the upgradepackage.php page that has the package id embeded in the link. For example, if the package id is 3, then the link would look like: upgradepackage.php?id=3
Adding a Purchase ButtonTo add a purchase button to any page outside the back office, you will need to make a link to the create an account page that has the id of the package embeded in the link. For example, if the package id is 3, then the link to your create.php page would look like: create.php?user=~username~&package=3
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Q. How do I change broadcast feature where I can send out emails whenever i want vs. every 5 days?
Q. How do I change the url a person is taken to after they fill out the form on the contact us page?A.
- When logged in as the admin go to "Advanced Features".
- Click on the "Misc" tab.
- Put the full url (including http://) of the page you want someone redirect to inside the "Contact Us Redirect URL" field.
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Q. If I get a dedicated IP, what can I do to improve email delivery rates?A. The IP would allow you to start building your own reputation for sending emails. There are several things that can be done to help email delivery. The largest factor is your reputation (what percentage of the emails you send are read vs marked as spam). Also, getting members to whitelist their email with their email service provider (Yahoo, hotmail, gmail, etc) helps. Also, we can setup Sender IP, DKIM, and apply for whitelists with providers that allow it. Most providers require a 3 month history before applying. Return Path (returnpath.com) offers email certification which helps with delivery with many providers. They charge $200-$500 annual fee, plus a setup fee, and require you to have a history of 3 months of emails being sent.
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Q. How can I set the system to Allow my Affiliates to use 2 LCPs at the same time BUT with different emails?A. In order to do this they would need to create 2 separate affiliate accounts. One for each email they are using. If the email is the same then they could do it from the same account.
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Q. Can dynamic code make it so that when a lead enters their information on the capture page, then the next page which is the hidden page displays the lead's name for example (Congratulations John)?A. Yes, it is possible to do this. It can be done through the WYSIWYG editor by using the ~leadfirstname~ code. If doing it in the php file you can display it by accessing the lname cookie.
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Q. What is the difference between processing and suspended when deleting affiliates in the back office?A. Processing doesn't apply to your system because it uses Direct Payment. Below is an answer to a question explaining more about what processing is for if you are curious:
http://leadcapturepagesystem.com/question.php?question=372
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Q. How do you select a template from that page to use?A. Once you have selected a template, copy and paste the url and email it to us. We will send an invoice for the template and note your selection.
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Q. Is there a way to show more than 50 leads a page?A. Currently it is not possible to modify it to show more or less than 50 leads per a page. It is possible to put in an upgrade request to have this feature added in our next upgrade.
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Q. Is there a way for me to see the time the leads come in?A. Yes. If you click the edit link next to the lead, in the popup that appears the date and time the lead was added is in the top right.
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Q. The alertpay buttons when clicked on says the merchant is not able to accept payments now, how do I fix this?A. Within AlertPay you need to add the site in the Websites section under Business Tools.
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Q. We want to use First Data for our credit card recurring billing, how do we set that up?A. You will need to have an SSL certificate installed to use First Data. Once installed, the instructions for setting it up is:
- Login to First Data
- In the 'Support' drop down select 'Download Center'
- Click 'Download Now>>'
- Put your tax id and click the download button next to 'For Web Service'
- Open the zipped file and inside of it open the file that ends with .auth.text and you will see the username and password listed in it. If you are unable to open the zip file send it to our support department for installation.
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Q. How do I modify the email that is sent notifying an affiliate that an affiliate joined under them to include the name, phone, and email in that notice? A.
- When logged in as the admin go to "Edit Autoresponse Messages".
- Towards the bottom of the page click the "New Affiliate Notification To Sponsor Email" link.
- Put the following codes where you want each of the values to display:
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Q. How do I modify the front page so that the affiliates can login for free?A. Under Advanced features, click Misc to expand. (11) fields down System Free, select yes.
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Q. Where and how do our Business Partners get their free replicated
webpage? A. They would go to the page below. Replace yourdomain.com with your domain name:
http://yourdomain.com/admin/create.php
Under "Advanced Features" in the "Misc" section you will want to put System Is Free to Yes if you are not charging your affiliates.
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Q. What's the URL for affiliated to setup and register their own account?A. They would go to the page below. Replace yourdomain.com with your domain name:
http://yourdomain.com/admin/create.php
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Q. How can I get a separate admin account for my partner to view the back office of my system?A. We currently do not offer the ability for 2 admin accounts. You would need to share your login information with your partner and both use the same account. For personal marketing, do not use the admin account because the admin account does not function the same as a normal account.
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Q. Using the WYSIWYG editor, how can I make a link open in a new window?
Q. In the Advanced Features, there is something about Google Text. Can you tell me what this is and how it is used please?A. This feature allows you to have your affiliates receive text messages to their cell phone each time they receive a new lead with the new leads information. In order to set it up you need to sign up for an account at voice.google.com and then enter your Google Voice login information under Advanced Features.
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Q. Do you have a video or instructions on how to add landing pages or capture pages in the LCPS file manager?A. PHP knowledge is needed to install a capture page or landing page. We do not have step by step videos for installation. The information needed to install a page is located on Page Installation document tab in the back office.
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Q. How do I setup separate team packages and have the ability for them to buy them all as a big package?A. Each of the smaller packages would need an access level of 9 or less. The umbrella or big package that included all the smaller packages would need to be set to access level 10.
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Q. How do I change the landing page form to require only the email address, instead of both email and name?A. If you know PHP you can go into the file manager and make the changes. PHP for forms can be found at https://www.leadcapturepagesystem.com/admin/document.php?id=1242. If you are not familiar with PHP the best way to accomplish this would be a support request.
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Q. Is it possible to set broadcast frequency to unlimited, or even 5 a day?A. At this time the setting to send multiple broadcasts in one day is not available. You will need to request as a support request or upgrade request.
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Q. If I offer a 14 day trial, how does that work? Will it ask for admin/affiliate payment info at day 1 or will it show up after the stated trial day?A. Request for payment information can be setup where it is required when signing up for the free trial and payment is charged after 14 days if they do cancel their subscription within the 14 days.
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Q. During a trial offer, can they qualify for commission?
Q. Do I just need to change the package to say "yes" on affiliate
program to allow FREE members to receive commission?A. What would be your payment proces to pay your affiliates? In order to change to "yes" and the affiliate to be paid for commission the affiliate would need an account (exa: Paypal) setup.
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Q. How do I setup the proper redirect url after opt in?A. You can hard code the redirect, which will cause ALL affiliates to have to redirect to the same place (they can't change where the redirect), in the back office under advanced features. If you are setting only your redirect this is done under my personal info. Each affiliate will have to set their own redirect if they wish to redirect somewhere else.
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Q. Whats the proper way to structure my link for my auto responder message so it track to the proper affiliate?A. When using our autoresponder system tracking the message to the right affiliate is done automatically.
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Q. Can the system be setup so that FREE affiliates receive commission, but only paid affiliates receive commission AND pass-ups?A. It is possible to do that but it would need to be processed as an upgrade request. Currently, without an upgrade request it's either possible to have them get paid or not paid, but not have it where they don't get passups.
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Q. Is there a way to setup up Package A, Package B, and a Master Package (includes both A and B)?A. Yes, using Access Levels it is possible to have packages, and "Master" packages having access to all the items in the packages below them. You can also have multiple levels of this type of "extending" access (where the higher the package, the more items you get access to).
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Q. Can the google account I create for google text be used by all the affiliates?A. Yes, the one account you put under Advanced Features is used by all of your affiliates. This does not give them access to your account or login details. It just means the text messages sent to them are sent from your Google Voice phone number.
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Q. Google text will only work for phones that accept text messages; I am assuming correct?
Q. Is there a way in the settings to let the affiliate be notified when someone fill out the form and hits submit?A. Yes, there are ways to both modify the email that is sent to them and also the ability to have it send a text message to a cell phone. Which method are you inquiring about?
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Q. Is there a way to auto email every Monday a specific email template?A. Yes, kinda. In the past we built out such a feature (long long ago). There wasn't much of a demand for it, and we stopped supporting it, however I still have the old code and could add it to your site. It would need to be modified to work correctly, but we wouldn't need to start from scratch.
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Q. When we request capture page videos to be editable is it a software upgrade, or does it happen per capture page?
Q. How does Tropo credits work?A. When logged in as the admin go to "Tropo Credit Assign". Here you will see a list of all of your affiliates and the ability to modify the amount of credits they have. You can give affiliate's credits here. Everytime an affiliate sends a message using the Tropo broadcaster a credit is deducted from their account. If the affiliate has no credits, then none of their messages are sent. This allows you to control how many text/voice messages affiliates can do and prevent them from racking up a large fee from Tropo. If desired, you can setup your own billing outside of the LCPS system and bill your affiliates for additional credits, but you will need to manually add any credits they purchased.
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Q. With the External Billing Plugin combined with the Commission Tracking Plugin does the system support Direct Payment on products other than access to our system?A. Currently it is not possible to use Direct Payment for the External Billing Plugin products (which are the products being sold that are not access to your system). If needed, we would need to build it out as an upgrade request.
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Q. Is it possible to have our entire system set up on a different domain name without having to switch hosting?
Q. I cannot seem to be having much success copying and pasting, is their a function in the back office that allows you to save as previous Broadcast messages?A. There is a section called "Manage Email Templates" where you can create email templates to use multiple times. Once you've added an email template, you can use it by clicking the red email icon in the editor.
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Q. What do I select for double opt-in emails?A. Under advanced features, click on the email tabe, and change double optin to yes.
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Q. With the Affiliate Showcase plugin how can i control the amount of programs they can showcase?A. Currently it is not possible to control how many showcases affiliates can create. We would need to put this in as an upgrade request.
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Q. How do I paste text inside of a table using WYSIWYG?A. There is an icon on the left side of the editor that allows you to insert a table. Once you've inserted the table, it will have a semi-clear border around each cell allowing you to see where the table is and where each cell is. Then, click inside of one of the cells and you can start typing text into the table cell.
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Q. The WYSIWYG will let me PASTE plain text to page but not "in" table. How do I paste with plain text from notepad?
Q. Is it possible for me to redirect straight into the system after the create account page?A. Yes. In fact, the default action is it logs you in and takes you to the back office home page.
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Q. How can I modify the page the affiliate is taken to once they've created their account to redirect to a different page?A. You will need basic html/javascript knowledge to complete this task. You can also post a support request for us to do this for you.
- Log into the LCPS Client Admin
- Select your site
- Click the yellow "File Manager" button in the top right.
- Click "/uploads/adminpages" in the top right
- Click the edit link next to create.html
- Find the body tag and add: onLoad="window.location='yourpage.php'"
- Change yourpage.php in the code above to the path for the page you want new affiliates redirected to.
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Q. Is there a backoffice that I can customize for my customers?
Q. How do I edit the Back to my Account drop down?A. In the file manager edit the following files.
For Affiliate Drop Down/uploads/adminpages/misc/backtomyaccount-affiliate.html
For Admin Drop Down/uploads/adminpages/misc/backtomyaccount-admin.html
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Q. In the "Affiliate Center" with the commission tracking plugin what does this mean:
*Affiliate MUST Qualify*
*Affiliate NOT REQUIRED To Qualify*A. This is an option that appears when 1-UP or 2-UP is turned on. This feature allows an affiliate to specify if a person in their downline must qualify (and passup their first sponsor, etc. as required by the #-UP). If it is set so they are not required to qualify, then that affiliate keeps every person they refer and doesn't have to pass any referrals up to their sponsor.
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Q. How do I change an affiliate's username?A.
- Log into the back office of your system as the admin
- Click on "View Affiliate List"
- There is a column titled "Username" that has each affiliate's username listed. Click on the username and it will take you to a page where you can edit their username.
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Q. With the Affiliate Showcase how can an affiliate have it so a showcase item they create opens a link in a new window?A. When creating an affiliate showcase they have the option in a drop down to select "Link to External Site". They would select this, then put the url of the site in the "Short Description" field.
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Q. Can I create my own forms like i can with Aweber, or do you have to create the capture page too?A. There is a form builder, similar to Aweber, where you can build a form then get the code to copy/paste on your personal site.
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Q. Is it possible for an affiliate to use their ID# instead of their
username; if so, how would the URL look to get to their signup page, capture page and pre-affiliate signup page be?A. Yes, it is possible. In every url change the ?user=USERNAME to ?id=ID. The letters in ALL CAPS are what you replace with the affiliate's actual values. For piggyback domains, the primary page is always index.php. So you would use http://YOURDOMAIN.COM/index.php?id=ID.
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Q. Do I use ~directmanager~ to display an affilliate's direct manager?A. You would use these tags:
~parentfirstname~
~parentlastname~
~parentphone~
~parentemail~
~parentusername~
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Q. What variable would I use, or code, to display an affiliate's photo in the agent toolbox inside the admin area like on admin/account.php and admin/otherpages.php?