Phone 888-65LEADS

Q How do I fix it when a member upgrades and it creates new PROCESSING record instead of associating the payment with the existing member?

A When logged in as the admin go to "View Affiliates".  Then, find the new PROCESSING record and click billing and copy the billing details (including transaction id).  After copying, delete the billing record. Find the original affiliate record and click on billing and add a new billing record with the details copied from the PROCESSING one.  By copying the transaction id it will ensure that future payments will apply to the correct account.  By adding the billing record it will make sure any commissions earned are applied that night when commission payments are calculated.

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