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Phone 888-65LEADS

Frequently Asked Questions

Q. On the leads, when they come through, is there a way to tell which advertisement they are coming from?

A. You are able to define a campaign; the campaign information is included in the notification email that is sent and also stored in the back office.

There is a section in the back office where you and your affiliates can create url's to track different campaigns when using a capture page.  Also, in the HTML Form Code section there is a field that allows you to specify a campaign.  Last, you can specify the campaign yourself by adding a hidden field to the form with the name campaign and the value the title of the campaign. (exa: <input type="hidden" name="campaign" value="mycampaign">)

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Q. I have been trying to create an email account(s) and I keep having issues. One issue I have is I can't include @ in the email. How do I create email addresses?

A. When creating an email account do not include the @ or the information after it.  For example, if your site is mydomain.com and the email you are trying to create is [email protected], then in the form to create an email enter test as the email and NOT [email protected]

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Q. If a member upgrades or downgrades, how can they keep their account without starting over?

A. If a member wishes to upgrade/downgrade their account then they should first login to both the capture page system's back office, as well as the payment processor (exa: PayPal's) back office.  They should first cancel their account within the payment processor's back office.  This will suspend their account in the capture page system preventing them from being able to login, but it will not log them out of the system if they are already logged in.  They can then go to the Billing page and click the payment button for the package they wish to upgrade to.  If they logged out, then they can signup again at the order page that they placed their original order at.  As long as the email they make payment with from the order page matches the email in the capture page system then it will unsuspend their existing account.  It will take them to the create an account page where they fill out the form to create a capture page, but they do not need to fill out the form because they already have an account, their old account will be unsuspended, and the payment attached to their existing account.

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Q. What is the instant message I see on the View Leads page?

A. The instant message check box at the bottom of the View Leads page is to transfer a lead using the button below it.  If this box is checked, and if the lead group the lead is being transfered to has an instant message, the lead will be sent the instant message.  Otherwise, the lead will not be sent an instant message when being transfered.

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Q. How can I display a Lead's information such as their first name on a thank you page, or some other page they view after filling out the form on the capture page?

A. When a lead fills out the form on a capture page their first name is stored in a cookie called "lname" and their email is stored in a cookie called "lemail".

The php code to display their first name is:
<?php echo $_COOKIE["lname"]; ?>

The php code to display their email is:
<?php echo $_COOKIE["lemail"]; ?>


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Q. What can cause a lead NOT to show that they've opened an email, even though they have in fact opened the email?

A. GMail, Yahoo, and many other ESP's often do not show images in an email unless a person clicks a link saying it's ok to show the images.  If they don't click that link and images are never shown within the email then it will not track the message as being opened.  Also, if the email is not an html email it will not track the message being opened.

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Q. How do I add/change the thumbnails that appears for the capture pages?

A. 1- go to advanced fetures 


2- go to upload thump link 



3- make sure the photo (Best Results 196x187)




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Q. How do I remove the edit signature link from control panel?

A.


Go to "Advanced Features" then in the "Email Settings" tab there is an option to "Use Signatures" or turn it off.



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Q. How can I edit the help popup? I try to double click, but it's not working.

A. It's not possible to edit the content that appears when a person clicks the help icon.  However, it is possible to disable it under Advanced Features in the Misc section.  Also, it is possible for you to create your own set of instructions by editing the template files in the uploads/admin pages folder.

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Q. Why are my leads going into the inactive folder and is it possible to stop this?

A. Leads are automatically inactivated if an email that is sent to the lead bounces back as undeliverable.  It is not possible to prevent leads from going inactive when their email bounces back as undeliverable.

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Q. After enabling the import leads feature for affiliates I can't find the import leads tab in the test account. How does this feature work?

A. When this option is turned on, it does not automatically place an icon on the back office home page.  You can build out a link by editing the uploads/adminpages/account1.html file and creating a link to uploadleads.php (same url that you as the admin uses).  We will have icons for this feature in 4.01.

You cannot currently limit the amount of leads imported daily.  However, you can limit the total amount of leads an affiliate can have by editing the affiliate package.

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Q. How can I add a video to my page using FlowPlayer?

A. Put the following code within the <head> of your web page:
 <script type="text/javascript" src="flowplayer-3.0.2.min.js"></script>

Put the following code where you want the video to play. Replace the url with the url to your video (video must be flv or mp4).
Replace the width and height with the width and height of your video:

<a href="http://yourdomain.com/yourvideo.flv" style="display:block;width:330px;height:248px" id="player"> </a> <!-- this will install flowplayer inside previous A- tag. --> <script> flowplayer("player", "flowplayer-3.0.2.swf"); </script>



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Q. Is there a way to add an email signature section to a profile that would display at the bottom of affiliate's outgoing emails?

A. There are 2 ways to do this:

1 - The simplest way, is under "Advanced Features" inside of the "Email Settings" tab there is an option to allow affiliates to use a signature.  When this is turned on, a new icon will appear from the back office called signature, where the affiliates can go to put their signature using the WYSIWYG editor.  The signature will be added at the very bottom of the email.



2 - You can create a Text Area affiliate variable, and then use the affiliate variable code to put the signature inside of the email.  This method would put the spot for the signature onto the "My Personal Info" page (instead of it's own page like option 1), but it would be a text area, without a WYSIWYG editor.

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Q. If I enable email signatures and send an email from my admin panel to everyone's leads, would it pull their email signatures into the emails I send?

A. If signatures are turned on under "Advanced Features" then yes, the signatures would automatically be added to the broadcasts that you as the admin do on behalf of your affiliates.

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Q. Why are inactive leads not listed with all the rest of the leads?

A. Inactive leads are hidden from view unless an affiliate selects the Inactive Leads category from the drop down.  This is done to protect the lead while retaining their information in case they come back, and help keep the report clean.  Since a person has taken the trouble to optout, we need to ensure that the affiliate honors the request, which is why we cannot show the email or allow normal access to inactive leads.  We could delete the lead, but then any details, notes, etc would be lost in the event the person decides to return (plus people would claim their leads are completely disappearing).  Inactive Leads are not shown in reports because the lead is no longer a "lead" (they are inactive).


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Q. How do I change my primary capture page?

A. After you've logged in, click the "Capture Pages" icon on the left hand side.  It will then show you a list of all the available capture pages.  Click the "Make Primary Page" button beneath the thumbnail of the capture page to make it your primary capture page.

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Q. How do I add an affiliate program with the affiliate programs plugin?

A. To add an affiliate program with the affiliate programs plugin first login to your system as the admin, then on the bottom right side click  "Manage Affiliate Programs", then click "Add Affiliate Program".




- For the Title, put the title of the affiliate program (exa: "Aweber")
- For the Description put a description of the affiliate program (exa: "An autoresponder service")
- For the Cost Description put a description about the cost (exa: "$1 for your first month then $19 a month after that")
- For the Small Cost put a shorter description about the small cost (exa: "$19/mo")
- For the Payout put the amount of money affiliates receive for referring someone (exa: "Earn 30% For All Sales")
- The video is optional.  A video explanation for your affiliates can be added.  If you put embed code for a video here, then an icon will appear on the affiliates side where they can click on the link to watch the video.

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Q. When editing a resource page in the editor in the back office, what is a list of the tags available?

A. Sponsor's Name: ~pname~
Sponsor's Email: ~pemail~
Sponsor's Phone: ~pphone~
Sponsor's Username: ~pusername~
Sponsor's ID: ~pid~
Sponsor's Affiliate Variables: Put p in front of the variable.  Exa: ~pvar1~

Affiliate's ID: ~memberid~
Affiliate's Username: ~ausername~

Announcements: ~announcements~

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Q. How does an affiliate add their Aweber information?

A. Under personal info, on the upper left portion of the page there is a link that says setup 3rd party autoresponder, click on it.





On the drop down choose aweber, type in the campaign name, and hit save. If you have a bad campaign name that would be another issue.


You can contact Aweber when you have issues with the campaign names.
 

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Q. What are the proper Aweber settings when editing it as admin under 'Manage 3rd Party Autoresponders'?

A.  Below are the default settings for aweber once it has been changed then aweber wont work.


 

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Q. When using a pro system how can I show a value in one membership over another?

A. There are several things you can do to give one membership more value than another membership.
  • You can create resource pages, and only give one membership access to it.  In the resource pages you can put virtually anything.  Downloads, videos, training information, promotional material, and more.
  • You can add additional banners and only give one membership access to it.
  • You can add capture pages and only give one membership access to it.
  • You can add email templates and assign it to a content group that can only be accessed by one membership.
  • You can allow one membership to have more leads than another membership
  • You can allow one membership to send more broadcast messages than another membership.
  • You can use the rotator and allow one membership to get viewed more frequently than another membership, or remove a membership completely.
  • When combined with the commission tracking plugin, you can allow one membership to earn commissions, while the other membership doesn't earn commission.
  • You can allow one membership to import leads and another membership to not import leads.
  • You can allow one membership to send more emails out each month than another membership.
  • You can allow one membership to have more leads than another membership.
  • Editing the adminpages template files, you can edit the appearance of any page in the back office making it specific for one membership; and add/remove items from pages limiting access to certain pages, like text messaging, etc.


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Q. How can I add a link to a landing page that goes to a separate site (exa: affiliate program) and have it replicate a different link out for each affiliate?

A. You can do this by creating an affiliate variable.  To create an affiliate variable go to Manage Affiliate Variables.  Then, a spot under My Personal Info will appear for the affiliate to put their details.  You can then display the affiliate variable anywhere on a capture page, email message, or resource page.

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Q. How do I add affiliates to my team rotator?

A. The document below describes how to add affiliates to a rotator within a team system:

https://www.leadcapturepagesystem.com/admin/document.php?id=39

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Q. How do I change the back office order page template from black to another color or graphic?

A.



When logged in as the admin go to "Advanced Features" and then scroll down toward the bottom and you will see the option to edit "Edit Admin Stylesheet" and another to edit "Edit Order Page Stylesheet".  You can edit these to change the css used by the order page and the back office respectively.  To change the background color you would find the body tag and put the background color there.

Exa for a white background:
body {
 background-color: #FFFFFF
}

If you are not familiar with css and would like assistance, you can open a support request for us to make this, or any other stylesheet change for you.

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Q. How do I edit my own pages without using the editor, as the editor changes my page format?

A. If the section you want to edit is editable through the system, then when editing the page, you have the option to turn off the editor in the top right of the page.  You can edit/copy/paste html code directly here.

The part of the page which is not editable through the editor in the back office can be edited through the File Manager in the LCPS Client admin.  If there is content which is in the system's editor, but you do not want to use the editor in the system and prefer using the File Manager, as long as the content is not editable by your affiliates we can remove it from the editor and have the entire file edited only through the LCPS Client admin File Manager.

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Q. How do I assign a capture page to a series of autoresponder messages (a lead group)?

A. To setup a capture page to use a specific autoresponder series (lead group), you will need to do 3 steps in the following order.  If you already have a lead group with autoresponder messages, you can skip to step 3.





STEP 1
Create a new lead group.


STEP 2
Add an autoresponder message (or series of messages) to the lead group.






STEP 3
Assign a capture page to the new lead group.*






Now, whenever a lead fills out the form on that capture page they will be assigned to the new lead group (autoresponder series) that you created.

*NOTE: If you cannot find the page under "Edit Pages" then go to Advanced Features and edit the page there, assigning it to the lead group.

IF YOU PREFER FOR US TO DO THIS FOR YOU, PLEASE OPEN A SUPPORT REQUEST ASKING US TO SETUP THE LEAD GROUP AND BE SURE TO INCLUDE THE TITLE OF THE LEAD GROUP AND THE URL OF THE CAPTURE PAGE YOU WANT US TO ASSIGN TO THE LEAD GROUP.

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Q. Will the system function correctly if the affiliates use a masked url?

A. Yes, your affiliates can use masked urls without messing anything up or preventing the page from replicating.

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Q. On the create account page, I want all signups to be redirected to one URL and I don't want them to select their own redirect page. How do I do that?

A. In your back office, go to the "Advanced Features" page, then click on the "Misc" tab, then put the url for your webinar page in the "Redirect Page" field.  Put the full url, including http://.  Also, put ?user=~ausername~ at the end of the url so that it will take it to the appropriate affiliates page.

Exa:
http://yourdomain.com/webinar.php?user=~ausername~

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Q. How do I add a specific affiliate to get paid (exa: an instructor) when an external billing product is purchased?

A. When using the external billing plugin, in combination with the commission tracking plugin, you are able to define that a specific affiliate gets paid when a purchase is made.  You can add a drop down to the order form, and have it pay a different affiliate based off which drop down option a person selects when ordering the product. 

An example of how you might use this, is if you are conducting training in several locations across the USA, and each location has a diferent instructor.  You can create a drop down for the person to select the Location when ordering the product.  Then, based off which location is selected, you can have the instructor (an affiliate) get paid a specified amount.

To do this first go to the "Manage External Billing Page".




Scroll to the bottom of the page, and in the "Additional Variables" section, add an additional variable.



After you have added the additional variable, click the icon to edit it:




On the edit page, add drop down values for each location, attach it to the affiliate receiving the payment, then specify the amount they receive:




You can use this for several other scenarios also.  In the location example we had multiple people getting paid based off which location was selected.  If you wish for only one affiliate to get paid, then add only one drop down value. (Yes, you must make it a drop down, but you can limit it to only one possible value so one person gets paid a specific amount no matter what.)

The amount the affiliate receives would be in addition to any payment he receives from the normal commission tiers setup under the product.

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Q. Can we install additional capture pages ourselves, since you charge for each capture page? Does the $245USD package come with only one capture page?

A. Yes, it is only (1) free page installation for $235; and yes, you can install pages yourself with a small amount of php knowledge.

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Q. For $10USD per month how many emails can my team send out each month? Will your hosting make our emails go to SPAM folders?

A. $10/mo includes the first 1,000 emails, and it is $0.002 per an email after that.  At the first of the year we will increase the amount of emails included to either 2,500 or 5,000.  We do a bit of work to keep emails sent from our system out of the spam folder, and typically our delivery rates are better than the standard hosting account.

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Q. In our affiliate report, shows "Processing" for an affiliate's name and if you click on "Processing", we get an error message. How do we fix it?

A. The processing records are affiliates that paid, but never filled out the form.  The process is, they pay first, and then afterwards go to the create account form to create their account.  When they pay, the processing record is created, and then when they fill out the form, it is populated with their information.  If they pay, but never fill out the form, then they will show up as processing until they create their account.  With these records, you should send them to the create account page to finish creating their account.  Don't try to edit the processing records yourself by putting in their information (the processing account is missing several things and needs to go through the create account process), instead, fill out the form on the create account using the same email that shows for processing.


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Q. If I were to upload my replicating websites to your server do I need to add any PHP codes so that the replicating websites can access the affiliates who are using the replicating capture pages data?

A. If you are uploading new php files to the server which you wish to replicate out, then yes there is specific php code you should use in the page.  The document below describes the php code used for creating a replicating page:

https://www.leadcapturepagesystem.com/admin/document.php?id=28

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Q. How do I setup tiers for affiliates pay?

A.
You can create affiliate packages and have your affiliates assigned to a specific package according to your specifications. You can assign commission to a specific package.

First, you have to add an affiliate package. On your control panel, go to Manage Affiliate Packages.

 
After adding the package, go to your Affiliate Center. In the affiliate center you can see the package that you just added and then you can setup your commissions to that specific package.



Tiers controls how many  people get paid when someone signs up.

1 TIER - The sponsor is paid for every person they refer

2 TIER - Both the sponsor and the sponsor's sponsor is paid for every person they refer.

3 TIER - The sponsor, the sponsor's sponsor, and the sponsor's sponsor's sponsor is paid for every person they refer.


And the last thing, is to add your affiliate to the specific package.

 

You will be redirected to a page where you can click the package you wish to assign the affiliate to.









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Q. How do I change the content of a capture page and/or setup a redirect?


A.

In order for you to change/edit whatever content you have in your current capture page, you have to go to edit pages and click on the thumbnail that shows your current page and it will redirect you to our editor. From there you can change the content of your page.

If you want to redirect your capture page into your website, you can do it under your personal info. Fill out the redirect url, and all your leads will be redirected to that url after they have filled out the form on your capture pages. If you want to put a specific redirect url to a specific page, go to edit pages, click the thumbnail of the page you wish to edit, and on the upper portion of editing the page, fill out the redirect url and it will redirect that specific page to that specific url.



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Q. What is the tag to display an affiliates sponsors' photo?

A. To display an affiliate's sponsor's photo, you should build out the full url for the photo.

For example, if adding it to a resource page, for the image url you would use:
http://yourdomain.com/admin/images/affiliates/~pid~.jpg


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Q. How does an affiliate cancel their billing or how does the admin cancel an affiliate's billing through the system?

A. The way a person would cancel their account depends on what payment method they used.

If they payed with AlertPay or Paypal, then they can login into their AlertPay/PayPal account and then cancel their subscription there.  Once they cancel it their, it will suspend their account in the capture page system.  Also, you, the admin, can login to your AlertPay/PayPal account and cancel it for them.

If they payed with Authorize.net, First Data, ProPay or BluePay then you would need to login into the merchant account and cancel their subscription there for them, and then come back and either suspend or delete them within the capture page system.

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Q. Can we redirect the members directly to the members area after they create their account?

A. Yes, you can do so by editing the adminpages template file for createuser.html.  In the LCPS Client Admin, go to the File Manager for your site, then go to the uploads/adminpages folder.  Edit the create.html file.  You can remove all the html code from inside the body of the page and replace it with something that says "Loading...", or whatever you choose (or leave completely blank).  Then, inside of the body tag put: onLoad="window.location='http://YourRedirectPage.com'".

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Q. With support requests credits, how much money do you charge for time spent?

A. The amount of support request credits a task will take, depends on several factors:
  • The price per a credit is cheaper depending on the amount of credits purchased.  Purchasing $100 worth of credits can significantly lower your price over ordering $15 worth of credits.
  • The amount of credits deducted for time spent depends on who is performing the task.  On Jan 1st, 2012, our highest paid worker is 12x as many credits per a minute than that of the lowest paid worker.
  • Premium hosted sites pay a lower per credit price than regular hosted sites.
  • Regular host sites pay a lower per credit price than sites we don't host.

Total Price = (Amount of Time Spent) X (RATE OF WORKER PERFORMING TASK)

The amount of time a support request will take varies.  If requested, we can provide a rough estimate of the time it would take and who can perform it.  Only time spent on the task itself, or researching the task (when necessary for foreign software/api's) is deduced from your balance.  Time spent in initial communicating and giving an estimate are not deducted (except for foreign software/api's).

To help clear things up, below are examples of hourly rates for 2 employees based off their rate and prices on Jan 1st, 2012.  The range:

Chris Brevig $60-$95/hr
Kathreen Catalogo $5-$9/hr

Our hope is that we can provide a wider range of services, by offering different rate bases dependent on employee, and also help even workload as demand rises.



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Q. With the Affiliate Program Plugin, how can I can make it so that only one membership is able to add affiliate programs for their downline to see?

A. Step 1
Login to the back office of your system and go to Advanced Features and turn on the ability for affiliates to add their own affiliate programs.



Step 2
Go to Memberships, and get the ID # for the membership that you want to be able to add affiliate programs to.


You will need to get the ID number for the membership by looking at the end of the url of the edit membership page.





Step 3
Go into the File Manager and download affiliateprograms.html.




Then on the next page:


Then, find and download the file:



Step 4
Create a copy of the adminpages.html file and call it adminpages#.html then upload it.  Replace the # symbol with the number of the membership you selected in step 2.  So, in our example, the membership id was 18, so we will call the page adminpages18.html.




Step 5
Edit the affiliateprograms.html file, and remove the option for affiliates to be able to add affiliate programs from the file.  Notice, we are removing it from affiliateprograms.html (which is the default page that everyone will see, unless a specific page for their membership has been uploaded like what we just did in step 4).  We are doing this so that no other membership, except the one we uploaded the file for in step 4, will be able to see the add affiliate program link.



Now, upload the file you just removed the add affiliate program option from through the file manager:



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Q. Can I edit the back office from my point of view? For example, can I edit the "Resources" and "Download" pages through regular HTML; so I am not only be limited to add/remove items and documents?

A. Yes, you can edit the contents of any page in your back office.  To do so, log into the LCPS Client Admin, find your site, then in the top right of the page click the yellow "File Manager" button. 


From there, go to the uploads/adminpages folder (there is a quick link in the top right).  There you will see html versions of all the php pages in your system's back office which you can edit to change the appearance of the php pages in your system's back office.

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Q. If I go down to regular hosting from premium hosting what features will actually be limited?

A. Currently, below are the differences between regular and premium hosting:
  • Regular hosted sites only get 500 support request credits a month, and premium sites get 2000.
  • Regular hosted sites have a higher price per additional support request credits than premium sites.
  • We allow premium hosted sites to have larger videos uploaded to their site.
  • Premium hosted site's support requests and tasks are handled first.
  • Premium hosted sites are able to upgrade to the newest version of our software on their own through the back office without paying an upgrade fee.
  • If a premium hosted site has email delivery issues, we are more flexible with transfering it to a new IP.

All sites are backed up the same and have the same site performance (load time).  We have extended our backup feature to regular sites (even though our sales page says it is only for premium).  We thought about it and believe everyone needs this functionality, however, sometime in the future we will improve functionality with the backups and it is possible that some of the new functionality will only be for premium sites.



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Q. What are support request credits?

A. On January 1st, 2012, we switched to using credits, rather than minutes, as our billing model for time spent on support request credits.  This allows us to charge different rates for different workers.  500-1000 support request credits translates to roughly $4.50-$15 depending on what rate you pay for credits (premium sites get credits cheaper than regular sites, and regular sites are cheaper than non hosted sites).  Also, if you host with us, you already receive some credits each month with your hosting (500 month for regular sites, and 2000 month for premium sites).

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Q. Is there a way that we can have the first page that people see after they log-in be a different page then the control panel home page (account.php); and have a link on the new page to the old control panel home page?

A. Yes, go to "Advanced Features"

and click the "Misc" tab

and towards the bottom you will see "Login Redirect URL". 

Change this to the url of the page you want a person sent to once they login.  Often the easiest approach is to create a resource page with the content you want a person to see when they login, and then set the "Login Redirect URL" to the resource page.

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Q. How can I prevent anyone from creating an account on my system without my approval; and at the same time allow others to join for free?

A. Under advanced features change "System Is Free" to No.  Then, on the create account page, you can either enter the email addresses of the people you want to give free accounts to on the right form OR fill out the left form to create a free account.  Also, you can import several affiliates at once from .csv file using the import affiliates section.

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Q. Can my affiliates have their own personalized autoresponder emails or is the one I create used for everyone?

A. It depends on the settings within your system.  With a Pro system there is a setting where you can choose to either let them write their own messages, or to not write their own message.  With the team system, there is a plugin for $35 that can be purchased to allow this functionality.

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Q. How do I create a page that would be accessible to non affiliates without using up a blank landing pages?

A. It's not possible to create, you would have to add a blank landing pages.

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Q. Can you create a Word Press ready opt-in forms, maybe a handful of different opt-in looks, or one that has an adjusted size?

A.
We cannot setup Word Press ready opt-in forms but, we can create ready-to-go opt-in forms that someone can copy and paste code to their own site. We'd need specific details about the forms to continue.


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Q. If I mark someone paid on the back office for admin and sponsor, will the system automatically flash the billing again after a month; and that they have to pay their subscription? Or will I have to mark them unpaid?

A. If their AlertPay or PayPal payment fails the next month, or is canceled inbetween, then the system automatically suspends them within the system.  You would later want to go through and delete old suspended affiliates as they build up (exa: We typically give a few months as 'suspended', as sometimes people come back, then after that totally delete them).

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Q. Is it possible to make the audio play automatically; and with an 11 second delay? As it is now they must click the play button to begin the audio.

A. It's not possible to delay it 11 seconds (without editing the audio file itself to have 11 seconds of blank), but it is possible to have it automatically play.  What is the full url of the page so that we make sure we apply it to the correct page?

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Q. Do you know what would be needed to get the videos to play on mobile phones and tablets? I believe the jw5 player is what we need. If i get that license, would you be able to swap out your player for that player to make our pages mobile friendly?

A. I have not heard that jw5 player works with all mobile devices.  It's possible, but I would double check with them to be sure and understand what percentage it works for (exa: Does it work for iPhones).  Last time we researched the only player that worked on many phones was YouTube, and you would need to upload to YouTube.  Also, you can create a version of the video compatible with cell phones and allow someone to download and watch, but I am assuming you prefer it to play (stream) within the page without them clicking a link to download and then have to open it up separately.

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Q. What about the ability to offer both monthly or annual subscription? Same Comp Plan..Is this possible?

A. With regular payments (not direct payments) it's possible for you to setup yourself through the back, yourself.  When using Direct Payment it is possible to do it by manually creating the button (a bit technical) and is something we can do for you as a support request for 750-1500 credits.

Ask For Clarification

Q. Is there a way to add a shopping cart and a page where they can select items to purchase if I wanted to create or add product for affiliates to purchase?

A. It is possible with the external billing plugin to sell external products, however, it is not yet possible to have it like a shopping cart where someone can add multiple products and pay for the multiple products once all together.  This is something which can be added as a functionality to our software through an upgrade requests.

New Features
It's possible now for Auth.net And First Data to make shopping cart

Ask For Clarification

Q. Do you offer a software for replicating affiliate site for product sales offering affiliate programs?

A. I am not sure if I understand the question, but we do have an external billing plugin which allows you to sell 3rd party products (tickets for events, items shipped, etc) and have affiliates receive commissions from it.  However, it is not direct pay where they get paid individually directly, but it is one payment to the admin and collects the commission in the back office for you to make payouts.

Ask For Clarification

Q. If I had a customer using the system (affiliate) that wants to use their own Aweber account, is this possible to do? And if so how can I do it?

A.
Under personal info, on the upper left portion of the page there is a link that says setup 3rd party autoresponder, click on it.





On the drop down choose aweber, type in the campaign name, and hit save. If you have a bad campaign name that would be another issue.


You can contact Aweber when you have issues with the campaign names.
 


Ask For Clarification

Q. Does aweber affect the leads from an admin's capture page?

A.
If the admin loads Aweber on his My Personal Info page, then it is fine. If the admin puts it on a capture page, then it becomes the Aweber for everyone's capture page.  Any leads that go to Aweber are not added to our system.


Ask For Clarification

Q. Is it possible for the admin to see the leads that his affiliates gets?

A. Yes, as the admin you can view the affiliate's leads. Login into an affiliates account through your backoffice. And the leads will be shown under view leads.

Ask For Clarification

Q. Is it possible to have the affiliates name and contact information show up somewhere on the header?

A. Yes, we can set that up.  A support request will need to be setup.


Ask For Clarification

Q. Can it be setup so that a youtube video link can be pasted in the HTML on the about me page?

A. If the video has a specific place that it should sit (and they can't move it around) then we can create a separate editable section which is only for the video, so they would paste their embed code into it, rather trying to place it inside the html of the other content (making it less confusing as they won't need to worry about where inside the html they should paste the code).  Also, there is an icon in the editor for pasting a youtube url.

Ask For Clarification

Q. Why is http://domainname.com/~username~ not working on the resource pages?

A. Instead of:
http://domainname.com/~username~

Use:
http://domainname.com/~ausername~

Ask For Clarification

Q. On the Direct pay option if we do a monthly PayPal subscription where they pay the affiliate each month say $25 and the customer cancels will the system automatically prevent them from logging in?

A. Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.

Ask For Clarification

Q. Is it possible to edit the getting started guide?

A. Yes, you can edit the get starting guide. While logged in as the admin go to Manage Resources

and access the option to edit the getting started guide by clicking the notepad icon.


Ask For Clarification

Q. If someone is already a free member can I give them somebody else's link to join the paid program so their commissions will show up under the new person they signed up under? How do I do it so it works right?

A. If you are using a Team system yes.

If you are using a Pro system then check and make sure the package that the free member belongs to has affiliate program turned on (Go to Manage Affiliate Packages,


then click the notepad icon link to edit it; there is an option with a drop down).


Ask For Clarification

Q. If somebody joins the monthly program and stops paying what happens to their account?

A. If their subscription was with PayPal or AlertPay then their account within the system is automatically suspended.  If they purchased with a different payment processor then you would need to manually suspend/delete them.
also, Auth.net if setup silent post it will automatically suspended the accounts

Ask For Clarification

Q. Do you offer the option for direct payment with a credit card, or is the only option through a service like PayPal?

A. We are applying for our merchant account to add 65leads.com so we can accept payments there.  Give us a week to get approved and add it and then you can use that payment option.

Ask For Clarification

Q. If a recurring affiliate payment doesn't go through does the system automatically suspend them?

A. If their subscription was with PayPal or AlertPay then their account within the system is automatically suspended.  If they purchased with a different payment processor then you would need to manually suspend/delete them.

Ask For Clarification

Q. If I decide to take Aweber back out and go back to using the system autoresponder, what would I need to do?

A. Once Aweber is setup, a delete icon appears next to it.  All you would need to do to remove Aweber is to click the delete icon.

Ask For Clarification

Q. Can Members Send BROADCASTS more Often?

A. Under advanced features

in the email settings you can change the broadcast frequency.





Ask For Clarification

Q. Please tell me if SMS work on the pro system
and how is it supposed to work?

A. Yes, SMS messages work on all of our systems.  To set it up you need to apply for a google voice account at voice.google.com.  After you've done that, go to the "Advanced Features" page within your system and inside the "Text Messaging" section put your google login information.

Ask For Clarification

Q. How do I add a video using FlowPlayer?

A. Below is a document explaining how to do it:
https://www.leadcapturepagesystem.com/admin/document.php?id=774

Ask For Clarification

Q. What does .PROCESSING mean when applied to viewing Affiliates?

A. The processing records are affiliates that paid, but never filled out the form to create their account.  The process is, they pay first, and then afterwards go to the create account form to create their account.  When they pay, the processing record is created, and then when they fill out the form, it is populated with their information.  If they pay, but never fill out the form, then they will show up as processing until they create their account.  With these records, you should send them to the create account page to finish creating their account.  Don't try to edit the processing records yourself by putting in their information (the processing account is missing several things and needs to go through the create account process), instead, fill out the form on the create account using the same email that shows for processing.

Ask For Clarification

Q. What's the code to embed video with flowplayer without the auto start?

A. In the FlowPlayer code you use change this:

flowplayer("player", "flowplayer-3.0.2.swf");

To:

flowplayer("player", "flowplayer-3.0.2.swf", { clip: { autoPlay: false } });

Ask For Clarification

Q. How do we DELETE test accounts?

A. When logged in as an affiliate there is an option to delete affiliates in the menu on the bottom right.

Ask For Clarification

Q. What is the flowplayer code needed to put multiple videos on the same page?

A. When using multiple FlowPlayer videos on the same page, the first step is to give each additional video beyond the first one a different id.  You can do this by changing "player" to something different with each video.  So, call the first one "player1", the 2nd one "player2", etc.  There are 2 places inside the code for each video where you will need to change "player" at.

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Q. Does the new affiliate get a confirmation email with their new login information and the link to their own capture page? Is there a way for them to find that once they login?

A. Yes, they do receive an email with that information.  You can edit the content of the email by going to "Autoresponder Emails" when logged in as the admin, and then at the bottom clicking on "Create New Account Email"

Ask For Clarification

Q. Is there a demo showing the benifits of and how customizable landing pages work? If not please send information on customizable landing pages.

A. A customizable page means that you are able to edit the page through the back office using the WYSIWYG editor.  We can have either the entire page editable, or only specific sections of the page.  Also, you can define which parts of the page you wish to allow affiliates to edit.  The WYSIWYG editor is the same editor used when creating resource pages.

Ask For Clarification

Q. Can the users create autoresponders?

A.

Yes. As the admin, you can create your own set of autoresponder messages. 

Go to Edit Autoresponse messages under the ADMIN section which is located upper right of your control panel. Click that button and you'll be redirected in these page: http://hyprcast.us/admin/autoresponses.php . So from this page, you can add several autoresponse messages. You can have series of autoresponders assign to different capture pages. In order for you to edit an autoresponder message, just click on the edit icon in line with the autoresponder message you want to edit. The meaning of Icons are being shown on the upper right part of your control panel. 



Ask For Clarification

Q. Is it possible to modify buttons in the back office?

A.

Yes, you can. It is possible for you to modify buttons in the back office. For the buttons that are images, you can edit the images in the file manager under this link /uploads/images folder. You can upload the image in that link. For the text buttons (exa: view affiliates), you can edit the text in the file manager under this link /uploads/adminpages/accountadmin.html
- EVERYTHING in English can be translated into another language.



Ask For Clarification

Q. Is there specific information on template specs for us to make our own templates in the system? Can any website type be put in multiple page sites, etc. as long as the html is converted using the PHP variables provided?

A. There is no specific specs other than the specs for turning the page into php (which is independent of the html and layout of the page).  Any website can be converted into our system as long as it uses the php variables provided.

Ask For Clarification

Q. What code do i use to remove the time line from the flow player ?

A. Below is a document from FlowPlayer describing this:

http://flowplayer.org/forum/5/23459

If you prefer, we can make the change for you as a support request (200-400 credits).

Ask For Clarification

Q. Is there some way for me to change the banners and background colors myself?

A. Yes, you can go into the File Manager in the LCPS Client Admin and make the changes there.  To do this, in the LCPS Client admin go to the page for your site and on that page in the top right is a yellow button titled "File Manager".  When you click on this you can see all the files uploaded to your site and can upload new images (or replacement images) there, as well as make changes to the css files, php files, etc.

Ask For Clarification

Q. If I have 3 capture pages running simultaneously for 3 different businesses, thus being able to add leads to 3 different lists all within my one (1) aweber account and have that running all at the same time not one at a time, Do I use the same instructions as I would for setting up for a singular business?

A. You would follow the same instructions for using multiple pages at the same time.  In addition to that, when editing each page you would set your Aweber list name there (instead of "My Personal Info") allowing it to have each capture page put the leads into a separate list.

Ask For Clarification

Q. Is there an autosave function where the system will automatically save my work every 5 minutes?

A. No, this feature does not exist.  It's possible for us to put an upgrade request to add the feature.  We just stopped taking requests for the upcoming upgrade as it has entered into the testing phase, but we could add it to the upgrade following that.

Ask For Clarification

Q. How can I adjust the time allowed in the system without activity? How can I give the admin ability to be in the system for an unlimited amount of time without timing out?

A. The settings controlling how long you can be inactive without being logged out is set on the server itself and it is not possible to adjust it for your specific site.

Ask For Clarification

Q. Should I get a security certification for my site?

A. If you will be accepting payments with First Data or Authorize.net, then yes we advise getting an SSL certificate, and you very likely could be required to get one anyways.  If not using either of those payment processors for this system, then it is not needed.

Ask For Clarification

Q. How do I setup a Dwolla App?

A. Go to the url below:
https://www.dwolla.com/applications/create

Application Name = Whatever you want to call it.  It will ask permission from the payer and show whatever you put here on that page.
Application Website = Your domain name.  Exa: yourdomain.com
OAuth Callback URL = http://yourdomain.com/admin/dwollaoauth.php
Payment Callback URL = http://yourdomain.com/admin/dwollapayment.php
Payment Redirect URL = http://yourdomain.com/admin/paymentpage.php

Replace yourdomain.com with your domain name.  Do not include www.


Check the boxes for:
Account Information – Includes name, profile picture and user ID
Transaction Details – Access detailed transaction information
Balance – Summary of your balance
Send Money – Allows money to be pulled out and sent to your contacts

Create the application.  After that it will show you your key and your secret.  Send both of those values to us.


Ask For Clarification

Q. What is the best way to refer other network marketers to you? Do I add you as an affiliate?

A. Which of our products do you want to market?

If marketing 65leads you would send people to:
http://65leads.com/admin/order.php?user=YOURUSERNAME

If marketing leadcapturepagesystem.com you would send people to:
http://leadcapturepagesystem.com/index.php?promocode=YOURUSERNAME

Ask For Clarification

Q. When I upgrade my site, will my site be down at all while its being upgraded?

A. No, your site will only go down if we are transfering it.  An upgrade does not put the site down.

Ask For Clarification

Q. Can I test the place where rep uploads their photo on the squeeze page?

A. Yes.  Log into your system as an affiliate, then go to the Upload Photo page within their back office and upload the photo there.  After that, you can view their page and see what it looks like on their page.  Let us know if you need any further assistance with this.

Ask For Clarification

Q. Are you able to block email addresses as well?

A. No, we are not able to block an email address.  We can only block IPs.

Ask For Clarification

Q. How do I set the site so only paying members can use it?

A. When logged in as the admin go to "Advanced Features". 

Then, in the "Misc" section change "System Is Free" to "Yes".


Ask For Clarification

Q. How do I upload my webinar videos?

A. You can upload the webinar videos through our File Manager in the LCPS Client Admin.

Ask For Clarification

Q. In the affiliate center will there be a different color for third and fourth level similar to how the second level is yellow?

A. It will show yellow for the 2nd level and beyond.  Instead of the color changing what it does is add an - in front of their name for each level.  So, for example, if someone is in the 4th level they would show as: ---- John Doe.  If you believe it would be helpful to have the colors change we can put an upgrade request in for it. 

Ask For Clarification

Q. What is the best way to setup where once a sponsor pays for each level, they can download their products for that specific level, while keeping the sponsor from having access to higher level products?

A. The best way is to go to Manager Resources and setup resource pages.  You can specify which package is allowed to view a resource page, blocking other packages from seeing it.  You can also apply a access level only allowing packages with that access level or higher to see the page.

Ask For Clarification

Q. When using Direct Payment, how can a sponsor manually mark someone in their downline as paid?

A. An affiliate can mark someone that owes them a payment by going to the graphical lineage report.  On the graphical lineage report affiliates who have not paid will appear red.  Click on the red icon and then on the next page you will see a link on the right side where it says how much the affiliate owes you.  You can click on that link and then manually enter the payment amount you've received.  After you have completed this and marked an affiliate in your downline as paid they will still show as red as if they hadn't paid.  Also, in the view affiliates report they will still show as suspended.  The next time they attempt to login it will see that they are marked as paid and will change their status from suspended to active.

Ask For Clarification

Q. I ordred a lead capture page system, how do I send you my landing page that I had designed for me?

A. You can send the files in a zip or rar file as an attachment to [email protected]  If the zip file is over 4mb then first upload at rapidshare.com (it's free and doesn't require registration) and send us the download link they provide.

Ask For Clarification

Q. How long does it take to make modifications to a replicating (branded) PDF?

A. The amount of time it takes to modify a replicating PDF varies depending on what type of changes we are making.  Handled as a support request it typically takes 150-300 credits to add a new page to be edited (not including edits to the page).  Edits to the page typically take 150-450 credits per an individual replicating item that is added or moved.  Making modifications within a paragraph typically involved rebuilding the whole paragraph and takes from 250-1500 credits depending on the complexity.  Adding the same text in the same spot on multiple pages typically takes 40-80 credits per an additional page.  If there are more than a couple basic edits being made, and if you do not have any existing credits, you will want to buy at least $50 in credits as $15 wouldn't be sufficient and would cause a delay in completing.  If there are significant changes to an existing PDF it can often be best to purchase a new replicating PDF.


Ask For Clarification

Q. When I upload a banner under "Manage Banners" will the banners automatically have code to go to the affiliate's replicated site?

A. Yes, each banner you add will have the code needed to paste the banner on a site automatically generated.  The code will link to the affiliates capture page that is using the banner.

Ask For Clarification

Q. How do I upload banners to my system for affiliates to choose from?

A. To upload a banner first login to your account as the admin. 

Then, click the "Manage Banners" link on the right side of your back office home page. 

From there click the "Add A Banner" link and you are taken to a form where you can upload the banner. 

The banner you upload must either be .jpg or .gif format.

Ask For Clarification

Q. Can the back office be changed any? Exa: move buttons.

A. Every page in the back office is 100% editable.  You can move items, change colors and change any text that appears on the page to say something different.  It does require html knowledge to make these changes.  We can make changes for you as a support request.

Ask For Clarification

Q. With Direct Payment is it possible to allow affiliates to pay first then after payment create their account?

A. No, it is not possible with Direct Pay to have someone first make payment before creating their account.  They MUST create their account before payment for things to track correctly.

Ask For Clarification

Q. What are step by step instructions for adding a 3rd party autoresponder to a capture page?

A. First, login and go to the edit page for the capture page you wish to add a third party autoresponder to. 

In the right side click "Setup 3rd Party Autoresponder".  Select the autoresponder you wish to use from the drop down. 

Based off which autoresponder you select, it will ask you for details (like your List Name) for the 3rd party autoresponder you wish to use.  Enter your details then click "Save".

Ask For Clarification

Q. With Direct Payment is it possible to collect name and email only and have them create account with name, address etc in (my personal info) after they are inside?

A. Yes, you can modify the signup page to have less fields.  All of the fields are required, but you can replace them with hidden fields and give them a default value (exa:  You can make a hidden field for address and give it the default value of "111 Main St" and then after they've joined they can go back and change it).  The minimum fields you can have on the create account page is:
Name
Email
Password
Username

Technically, name is not required (but we do not recommend removing it).  Also, technically you could give them a default password, but we do not recommend that either.

Ask For Clarification

Q. Every time I click on NO for system is free when I open misc again it's back to yes this is free. How come?

A. With Direct Payment the system has to be set as free.  This is because with Direct Payment a person signs up before making payment.  In short, the order process for Direct Payment is completely different than a system not using Direct Payment.

Ask For Clarification

Q. How can a customer setup multiple lists using aweber?

Example: They have 3 lists collecting leads with 3 capture pages for 3 different businesses.

A. Set Aweber list name for each page in editing page section --  instead of personal info section  -- this will allow each lead to be added to a separate list.



Ask For Clarification

Q. How can I change the page a member is taken to when they first login?

A.
When logged in as the admin go to "Advanced Features". 
In the "Misc" section there is an option called "Login Redirect URL". 
You can change this to the page you want a person to see when they first login.  If this is left blank it will default to the back office home page (account.php).
If you are trying to redirect affiliates that login to a page with instructions, the easiest approach is to create a resource page with the instructions, and then to set that resource page as the "Login Redirect URL" under "Advanced Features".

Ask For Clarification

Q. How do I modify the create account page?

A. First off, you will need html knowledge to do this.  To modify the content of the create account page you would edit the adminpages template file located at /uploads/adminpages/create.html.  Below is a document explaining in more detail how adminpage templates work:

https://www.leadcapturepagesystem.com/admin/document.php?id=116

Ask For Clarification

Q. What are step by step (pictorial) instructions to setup a 3rd party autoresponder?

A.
















Ask For Clarification

Q. Can new downline notification, new commission notification, and test payments be on? They are all turned off. Will changing to on mess anything up?

A. You can modify new downline notification, new commission notification without any issues.  You should not turn test payments on except if you are doing a test payment.  While test payments are on real payments will not work and vice versa.

Ask For Clarification

Q. When setting up subscriptions for solid trust pay does the person setup the subscription that goes to their sponsor and place that sub id on their profile? For the admin (no sponsor) do I just skip putting in the id? How does the system know to pay me?

A. No.  Each person should create their own subscription button inside Solid Trust Pay and should put their own subscription id on the "My Personal Info" page.

Ask For Clarification

Q. Are the sign up page and welcome page subject to the usual HTML editing?

A. Yes.

Ask For Clarification

Q. How do I reset an affiliate's password?

A. Passwords are encrypted.  This means it is impossible for you to find a users password.  Instead, you would need to reset their password.

To reset an affiliates password login to the admin's account account.  Go to "View Affiliate List". 
Click the "view" link for the affiliate you wish to reset the password for. 

In the popup that appears you will have the option to reset your password.


Ask For Clarification

Q. To make the home page for my system redirect to another site do we put the url in "advanced features->misc->home page action url" while logged in as the admin?

A. What you said is correct. You will also want to make sure you Home Page Action drop down (field above the field you specified) is set to Other.


Ask For Clarification

Q. As a 3rd party autoresponder can we add ANY autoresponder? Not just Aweber and Get response, but, also icontact, mail chimp, and constant contact too?

A. You can add many, but not every third party autoresponder.  For example, constant contact cannot be added this way because their system does not support the method we use, however, we do have a plugin for constant contact.  If I had to give an estimate, I would say 75+% of the autoresponders we've encountered could be setup using the method we use.

Ask For Clarification

Q. With Direct Payment where would the sponsor go to mark people as paid?

A. Once logged into the back office the affiliate would go to the "Affiliate Center".  From there they would need to go to the graphical lineage report.  Depending on your settings, they may already be taken to that page when they click the "Affiliate Center" button.  On the graphical lineage page inside the "Affiliate Center" they would click on the icon for the affiliate they wish to mark as paid.  From there, on the right side they will see a link that says "Amount Owed to YOU:" and specifies an amount.  Click on this link, and it will take them to a page where they can enter the payment amount received.

Ask For Clarification

Q. With Direct Payment where would the admin go to mark affiliates as paid?

A. The admin would go to the "View Affiliate List" page.  On that page there is a column that shows the total amount of payment the affiliate has made.  If you click on this amount it will take you to a page allowing you to enter the amount of the payment that you've received.

Ask For Clarification

Q. With Direct Payment is it possible to set up where the admin is the one only that can mark anybody paid?

A. Yes.  When logged into the back office as the admin go to "Advanced Features". 

In the "Commission Tracking Plugin Settings"

change the value for "Affiliates Can Mark Paid" to yes.

Ask For Clarification

Q. The company asked us to put a hold into our marketing of our program. Can I put a hold into the payment until I'm able to use your system again or what would you recommend?

A. Yes, we can suspend your hosting and then you can contact us when you are ready to activate it again.  If it will be suspended for longer than 6 months please let us know if you intend to keep it so we don't remove it doing cleanup.  Please confirm if we should proceed with suspending your account.

Ask For Clarification

Q. What's the login URL for a new affiliate for yoursystemnamehere.com?

A. http://yoursystemnamehere.com/admin/login.php

Ask For Clarification

Q. Where do I edit the new affiliate welcome email?

A. Go to Edit autoreponse message (you will find the link to that page in the right links in the back office) then at the bottom of the page you will find Misc messages , you will see one of them named "Create New Account Email" click on it and edit the message

Ask For Clarification

Q. When I try to setup Aweber I get an error message telling me that the list isn't active. Am I not supposed to enter the ID# of the Aweber Form?

A. You need to use the Aweber list name and not the ID#.  We do not have an Aweber so we cannot be more specific.  If you continue to have issues, send us the login for your Aweber and we'll take screenshots and do a clearer tutorial.

Ask For Clarification

Q. Is there a way for users to turn off lead notification autoresponder?

A. With a Pro system it is possible to give your affiliates control over if they receive lead notification emails or not.

Ask For Clarification

Q. I receive complaints from affiliates saying their login is not working and when they click on the link to reset it, it says the link is no longer valid?

A. The password reset link is only valid for the same day it was sent.  They would need to go to the forgotten password page and request to reset their password again.  Let us know if you have issues with links sent the same day and if possible provide the link being used.

Ask For Clarification

Q. Can I edit my own HTML for the rest of the capture page?

A. Yes, you can edit the html of the pages through the file manager in the LCPS Client Admin.  Log into the LCPS Client Admin, go to your site, then in the top right is a yellow button for the file manager.

Ask For Clarification

Q. What is the HTML form code button in back office for?

A. The HTML Form Code page allows an affiliate to get the html code to paste a form on some other site (like a personal website) other than their capture page.

Ask For Clarification

Q. With Direct Payment when the "RollUp Payments" is set to "On, (affiliates cannot receive more than their membership level", how does that work?

A. This setting sets it so that an affiliate cannot receive a payment for more than the amount they paid their sponsor when they joined.  Any amount over this is passed up to their first qualifying sponsor.  Their first qualifying sponsor is any affiliate who.

Example A
- John was referred by the admin and joins the $50 membership. John pays a $50 sponsor payment to the admin.
- Mary was referred by John and joins the $25 membership.  Mary pays a $25 sponsor payment to John.
- Scott was referred by Mary and joins the $100 membership.  Scott pays a $25 sponsor payment to Mary leaving a remainder of $75.  Scott makes a $25 payment to John (because John is qualified to receive up to the first $50 an affiliate pays), this leaves a remainder of $50.    Scott pays the final $50 to the admin

Example B
- John was referred by the admin and joins the $500 membership.  John pays a $500 sponsor payment to the admin.
- Mary was referred by John and joins the $200 membership.  Mary makes a $200 sponsor payment to John.
- Scott was referred by Mary and joins the $200 membership.  Scott makes a $200 sponsor payment to Mary.
- Kathy was referred by Scott and joins the $350 membership.  Kathy makes a $200 sponsor payment to Scott leaving a remainder of $150.  Scott pays the final $150 to John.
- Eric was referred by Kathy and joins the $200 membership.  Eric makes a $200 sponsor payment to Kathy.
- Aaliyah was referred by Eric and joins the $100 membership.  Aaliyah makes a $100 sponsor payment to Eric.
- James was referred by Aaliyah and joins the $1000 membership.  James makes a $100 sponsor payment to Aaliyah leaving a remainder of $900.  James makes a $100 payment to Eric leaving a remainder of $800.  James makes a $150 payment to Kathy leaving a remainder of $650.  James makes a $150 payment to John, leaving a remainder of $500.  James pays the final $500 to the admin.

Ask For Clarification

Q. Is it possible to have all leads that become members automatically go into 3rd party autoresponder like Aweber or iContact?

A. It is possible to have your leads added to a 3rd party autoresponder like Aweber or iContact when the lead is created.  It is not possible to have them added to a 3rd party autoresponder when the lead joins and becomes a member.  However, you can have them taken to a page after signup asking them to enter their email to join a 3rd party autoresponder.

Ask For Clarification

Q. How do I turn off the graphical lineage report and instead show the table report?

A.
  • When logged in as the admin go to "Advanced Features".
  • Click the "Commission Tracking Plugin Settings" tab.

  • Change "Default Lineage View" to "Table Report".


Ask For Clarification

Q. Can the file name be changed in the edit page section?

A. No, it is not possible to change the filename of a page through editing it in the system's back office.  This is something that needs to be done through advanced features and also through the file manager.  We can create a support request to do it for you if needed.

Ask For Clarification

Q. Can your system be used with the traffic-wave auto-responder system?

A. Yes

Ask For Clarification

Q. Is there a way to test email sent to affiliates, so we can see what it looks like?

A. You can fill out the form on the "Create an Affiliate" page and use the email address of the email you want the preview sent to.

Ask For Clarification

Q. We want to have editable pages (like the blank ones) but other pages we have are non editable yet beneath each one no matter it says [EDIT PAGE]. What are our options on this so we don't confuse our customers?

A. To make a page so that it will not show the edit option when logged in as the admin go to "Advanced Features". 


Scroll all the way to the bottom and click the edit icon next to the page which you don't want to be editable.


 
Then change the field "Affiliates Can Edit Page" to "No".



Ask For Clarification

Q. If I provide the API key to a third party affiliate program/MLM program, will a new affiliate signup in that program from one of my LCPS pages/followups automatically create a LCPS system for that affiliate?

A. It is possible to set it up using our API so that when someone joins the 3rd party system an account is created in the LCPS system.  If this is possible depends on the 3rd party software.  It would need to be modified so that when someone joins it, it calls the LCPS API requesting that a new account is created.

Ask For Clarification

Q. What are the size specifications for a header?

A. The header for the back office should be 996x265.  The bottom 75px needs to be completely white (the title and back to my account will sit on this white space).  This leaves the size of the header which can have graphics being 996x190.

Ask For Clarification

Q. What is the difference between buying a domain name and doing piggy back for $10 vs us buying the same domain name and paying the $50 for the transfer?

A. If you transfer your domain name then you will no longer have the old domain name, and people will login at the new domain name to access their back office.  If you do a piggyback domain then you keep the old domain, and people would login at the old domain, not the new piggyback domain.

Ask For Clarification

Q. We want to make a picture a capture page that covers a persons entire computer screen. What size should the image be in order to make it work?

A. Different users have different monitor sizes, so there is no specific size that would work for every monitor.  Also, different monitors have different aspect ratios, so stretching would end up having, and there is no way to make the image look good on every monitor.  The most common monitor resolution is 1280x960

Ask For Clarification

Q. What is the maximum and minimum size an order button can be for the payment page?

A. There is no minimum or maximum size for the order button image.  It can be any size you provide.

Ask For Clarification

Q. Is the paypal commission payout automatic?

A. No, the commission is not distributed automaticly.  However, there is an export to csv report that can be used to create a file that can be imported into PayPal to pay everyone at once.  This report is at the bottom of the "Affiliate Center" page when logged in as the admin.

Ask For Clarification

Q. Where is the report on commissions earned?

A.

On the Share page (aka Affiliate Center) click on the Commissions link (aka Earned).



Ask For Clarification

Q. Where do I set the commission amount?

A. When logged in as the admin go to the "Affiliate Center" page.  There will be a button to add a tier.  Click this button to add however many tiers (levels deep) that you will pay.  If only the person that referred the new affiliate gets paid then you would only need one tier.  After clicking the button to add the tier a box will appear where you can earn the percentage of the entire sale that the affiliate should earn.

Ask For Clarification

Q. Where do I go in advanced features to change where a person goes after paying with Paypal?

A. It's currently not possible to change that setting.  You would need to submit an upgrade request to make the change and it would go through our normal upgrade process.

Ask For Clarification

Q. Is there a limit to the number of leads "I" (admin) can upload in one file?

A. From our experiences the system can handle 15,000 - 25,000 leads being imported at once.  Let us know if your findings are different.

Ask For Clarification

Q. When I change the "Email Type" in "Advanced Features" from HTML to TEXT the emails I already created are still delivered in HTML. Why is this?

A. To prevent issues, the "Email Type" should be set before adding any messages.  If switching from HTML to Text it changes the way the messages are created and sent.  However, it doesn't change the messages you've already created.  So, what you end up with is a bunch of messages which have HTML code showing in the message because when those messages were created they were created with HTML.  You will need to go through and remove the HTML code from the messages.  We can also create a script as a support request to go through and convert all your messages at once if needed.  Such a script would take 350-700 support request credits to setup and perform.  Also, it will strip the HTML code out and gets most items right, but there is no warranty on the results, and you will need to spot check the messages as the conversion is not perfect.

Ask For Clarification

Q. Is there a way I can see the amount of hits an affiliate is receiving without having to login to their statistics individually?

A. When logged in as the admin go to the "Report Center". 



Click the "Stats Report" link.






Ask For Clarification

Q. Is there a certain functionality that requires cookie tracking to be on that I'll be messing up by turning it off?

A. Cookie tracking sets it up so that if an lead visits the home page OR enters a bad username OR visits the admin's page, that it will check if a cookie exists from them visiting an affiliate's site in the past.  If the cookie exists (meaning they've previously seen an affiliate's page), then it will redirect them to that affiliate's primary capture page.  If you turn off cookie tracking then this will not occur.

Ask For Clarification

Q. With Authorize.net and First Data, when a person's card is declined for a one time payment, is an email sent out to let them know their card was declined with instructions on how to resubmit payment?

A. No, there is no email that is sent, however, it shows them a message on their screen saying their payment was declined and when they login it will take them to make payment.

Ask For Clarification

Q. How do I set up the autoresponders in your system to be editable by the affiliates?

A. In order for the autoresponder to be editable by the affiliates you will need to have the Editable AR Plugin installed.

Ask For Clarification

Q. Are people able to email everyone in their downline from here or do they have to get a mailer of some sort?

A. You can send an email to all of your leads or specific lead groups from the back office. On the left hand side of the page click on send broadcast message. Here a person can select to send to all of their leads, or a specific lead group that has been setup.

Ask For Clarification

Q. With Reverse 2-UP if an affiliate B has only passed one to his upline A and B's brought in 3 (haven't passed 4th yet), if their downline C passes up one to them will go up to A or will it go to B?

A. B would still receive the passup from C as long as his account hasn't been suspended, even though he has not yet given his 2nd passup to fully complete his 2-UP qualification.  The next person that B personally refers would be passed up to A.

Ask For Clarification

Q. When I create a new membership where does the option to buy it show up?

A. The option to order the membership does not appear automatically.  You have to add an option for it.  To add a new billing option when logged in as the admin go to "Manage Billing" and there you can add a billing option and specify which membership it is for.  The default setting is it automatically adds the order button to the bottom of the page /admin/order.php.  You can also position the button anywhere in the order page, or in any other editable capture page, by using the ~~ code specified for the order button.

Ask For Clarification

Q. When using Direct Payment, if I add a new membership how can I add an option for visitors to order it?

A. Yes.  There are 2 ways to do it.  You can either have it as an upgrade in the back office after they have already joined OR you can have it as a separate option that they initially signup for.

Getting the Membership ID
First, either way you do it, you will need to get the membership ID of the membership you are adding as an option.  To do this, when logged in as the admin go to the "Memberships" link.  Click the link to edit the membership you are adding.  At the top of the browser in the url bar you will see the ID at the end of the url.  For example, if the url is membership.php?id=3, then your id is 3.

Adding an Upgrade Option
To add an upgrade option in the back office you will need to create a link to the upgradepackage.php page that has the package id embeded in the link.  For example, if the package id is 3, then the link would look like: upgradepackage.php?id=3

Adding a Purchase Button
To add a purchase button to any page outside the back office, you will need to make a link to the create an account page that has the id of the membership embeded in the link.  For example, if the membership id is 3, then the link to your create.php page would look like: create.php?user=~username~&package=3

Ask For Clarification

Q. How do I change broadcast feature where I can send out emails whenever i want vs. every 5 days?

A. Under Advanced Features in the Emails Settings section there is an option to edit it.

Ask For Clarification

Q. How do I change the url a person is taken to after they fill out the form on the contact us page?

A.
  1. When logged in as the admin go to "Advanced Features".
  2. Click on the "Misc" tab.
  3. Put the full url (including http://) of the page you want someone redirect to inside the "Contact Us Redirect URL" field.







Ask For Clarification

Q. If I get a dedicated IP, what can I do to improve email delivery rates?

A. The IP would allow you to start building your own reputation for sending emails.  There are several things that can be done to help email delivery.  The largest factor is your reputation (what percentage of the emails you send are read vs marked as spam).  Also, getting members to whitelist their email with their email service provider (Yahoo, hotmail, gmail, etc) helps.  Also, we can setup Sender IP, DKIM, and apply for whitelists with providers that allow it.  Most providers require a 3 month history before applying.  Return Path (returnpath.com) offers email certification which helps with delivery with many providers.  They charge $200-$500 annual fee, plus a setup fee, and require you to have a history of 3 months of emails being sent.

Ask For Clarification

Q. How can I set the system to Allow my Affiliates to use 2 LCPs at the same time BUT with different emails?

A. In order to do this they would need to create 2 separate affiliate accounts.  One for each email they are using.  If the email is the same then they could do it from the same account.

Ask For Clarification

Q. Can dynamic code make it so that when a lead enters their information on the capture page, then the next page which is the hidden page displays the lead's name for example (Congratulations John)?

A. Yes, it is possible to do this.  It can be done through the WYSIWYG editor by using the ~leadfirstname~ code.  If doing it in the php file you can display it by accessing the lname cookie.

Ask For Clarification

Q. What is the difference between processing and suspended when deleting affiliates in the back office?

A. Processing doesn't apply to your system because it uses Direct Payment.  Below is an answer to a question explaining more about what processing is for if you are curious:
http://leadcapturepagesystem.com/question.php?question=372

Ask For Clarification

Q. How do you select a template from that page to use?

A. Once you have selected a template, copy and paste the url and email it to us. We will send an invoice for the template and note your selection.

Ask For Clarification

Q. Is there a way to show more than 50 leads a page?

A. Currently it is not possible to modify it to show more or less than 50 leads per a page.  It is possible to put in an upgrade request to have this feature added in our next upgrade.

Ask For Clarification

Q. Is there a way for me to see the time the leads come in?

A. Yes.  If you click the edit link next to the lead, in the popup that appears the date and time the lead was added is in the top right.

Ask For Clarification

Q. The alertpay buttons when clicked on says the merchant is not able to accept payments now, how do I fix this?

A. Within AlertPay you need to add the site in the Websites section under Business Tools.

Ask For Clarification

Q. We want to use First Data for our credit card recurring billing, how do we set that up?

A. You will need to have an SSL certificate installed to use First Data.  Once installed, the instructions for setting it up is:
  1. Login to First Data
  2. In the 'Support' drop down select 'Download Center'
  3. Click 'Download Now>>'
  4. Put your tax id and click the download button next to 'For Web Service'
  5. Open the zipped file and inside of it open the file that ends with .auth.text and you will see the username and password listed in it. If you are unable to open the zip file send it to our support department for installation.


Ask For Clarification

Q. How do I modify the email that is sent notifying an affiliate that an affiliate joined under them to include the name, phone, and email in that notice?

A. 1. When logged in as the admin go to "Edit Autoresponse Messages".



2. Towards the bottom of the page click the "New Affiliate Notification To Sponsor Email" link.



3. Put the following codes where you want each of the values to display:
    • ~fname~ = First Name
    • ~lname~ = Last Name
    • ~phone~ = Phone
    • ~email~ = Email


Ask For Clarification

Q. Where and how do our Business Partners get their free replicated
webpage?

A. They would go to the page below.  Replace yourdomain.com with your domain name:
http://yourdomain.com/admin/create.php


Under "Advanced Features" in the "Misc" section you will want to put System Is Free to Yes if you are not charging your affiliates.










Ask For Clarification

Q. What's the URL for affiliated to setup and register their own account?

A. They would go to the page below.  Replace yourdomain.com with your domain name:
http://yourdomain.com/admin/create.php

Ask For Clarification

Q. How can I get a separate admin account for my partner to view the back office of my system?

A. We currently do not offer the ability for 2 admin accounts.  You would need to share your login information with your partner and both use the same account.  For personal marketing, do not use the admin account because the admin account does not function the same as a normal account.

Ask For Clarification

Q. Using the WYSIWYG editor, how can I make a link open in a new window?

A.



Ask For Clarification

Q. In the Advanced Features, there is something about Google Text. Can you tell me what this is and how it is used please?

A. This feature allows you to have your affiliates receive text messages to their cell phone each time they receive a new lead with the new leads information.  In order to set it up you need to sign up for an account at voice.google.com and then enter your Google Voice login information under Advanced Features.

Ask For Clarification

Q. Do you have a video or instructions on how to add landing pages or capture pages in the LCPS file manager?

A. PHP knowledge is needed to install a capture page or landing page. We do not have step by step videos for installation. The information needed to install a page is located on Page Installation document tab in the back office.

Ask For Clarification

Q. How do I setup separate memberships and have the ability for them to buy them all as a big membership?

A. Each of the smaller memberships (packages) would need an access level of 9 or less. The umbrella or big membership (package) that included all the smaller memberships (packages) would need to be set to access level 10.

Ask For Clarification

Q. How do I change the landing page form to require only the email address, instead of both email and name?

A. If you know PHP you can go into the file manager and make the changes. PHP for forms can be found at https://www.leadcapturepagesystem.com/admin/document.php?id=1242. If you are not familiar with PHP the best way to accomplish this would be a support request.

Ask For Clarification

Q. Is it possible to set broadcast frequency to unlimited, or even 5 a day?

A. At this time the setting to send multiple broadcasts in one day is not available. You will need to request as a support request or upgrade request.

Ask For Clarification

Q. If I offer a 14 day trial, how does that work? Will it ask for admin/affiliate payment info at day 1 or will it show up after the stated trial day?

A. Request for payment information can be setup where it is required when signing up for the free trial and payment is charged after 14 days if they do cancel their subscription within the 14 days.

Ask For Clarification

Q. During a trial offer, can they qualify for commission?

A. Yes, during a trial someone is still able to qualify for commission.

Ask For Clarification

Q. Do I just need to change the membership to say "yes" on affiliate
program to allow FREE members to receive commission?

A. What would be your payment proces to pay your affiliates? In order to change to "yes" and the affiliate to be paid for commission the affiliate would need an account (exa: Paypal) setup.

Ask For Clarification

Q. How do I setup the proper redirect url after opt in?

A. You can hard code the redirect, which will cause ALL affiliates to have to redirect to the same place (they can't change where the redirect), in the back office under advanced features. If you are setting only your redirect this is done under my personal info. Each affiliate will have to set their own redirect if they wish to redirect somewhere else.

Ask For Clarification

Q. Whats the proper way to structure my link for my auto responder message so it track to the proper affiliate?

A. When using our autoresponder system tracking the message to the right affiliate is done automatically.

Ask For Clarification

Q. Can the system be setup so that FREE affiliates receive commission, but only paid affiliates receive commission AND pass-ups?

A. It is possible to do that but it would need to be processed as an upgrade request.  Currently, without an upgrade request it's either possible to have them get paid or not paid, but not have it where they don't get passups.

Ask For Clarification

Q. Is there a way to setup up Membership A, Membership B, and a Master Membership (includes both A and B)?

A. Yes, using Access Levels it is possible to have memberships, and "Master" memberships having access to all the items in the memberships below them.  You can also have multiple levels of this type of "extending" access (where the higher the membership, the more items you get access to).

Ask For Clarification

Q. Can the google account I create for google text be used by all the affiliates?

A. Yes, the one account you put under Advanced Features is used by all of your affiliates.  This does not give them access to your account or login details.  It just means the text messages sent to them are sent from your Google Voice phone number.

Ask For Clarification

Q. Google text will only work for phones that accept text messages; I am assuming correct?

A. That is correct.  Also, it only works for US cell phones.

Ask For Clarification

Q. Is there a way in the settings to let the affiliate be notified when someone fill out the form and hits submit?

A. Yes, there are ways to both modify the email that is sent to them and also the ability to have it send a text message to a cell phone.  Which method are you inquiring about?

Ask For Clarification

Q. Is there a way to auto email every Monday a specific email template?

A. Yes, kinda.  In the past we built out such a feature (long long ago).  There wasn't much of a demand for it, and we stopped supporting it, however I still have the old code and could add it to your site.  It would need to be modified to work correctly, but we wouldn't need to start from scratch.

Ask For Clarification

Q. When we request capture page videos to be editable is it a software upgrade, or does it happen per capture page?


A. It happens per a capture page and does not require an upgrade request.

Ask For Clarification

Q. How does Tropo credits work?

A. When logged in as the admin go to "Tropo Credit Assign".  Here you will see a list of all of your affiliates and the ability to modify the amount of credits they have.  You can give affiliate's credits here.  Everytime an affiliate sends a message using the Tropo broadcaster a credit is deducted from their account.  If the affiliate has no credits, then none of their messages are sent.  This allows you to control how many text/voice messages affiliates can do and prevent them from racking up a large fee from Tropo.  If desired, you can setup your own billing outside of the LCPS system and bill your affiliates for additional credits, but you will need to manually add any credits they purchased.

Ask For Clarification

Q. With the External Billing Plugin combined with the Commission Tracking Plugin does the system support Direct Payment on products other than access to our system?

A. Currently it is not possible to use Direct Payment for the External Billing Plugin products (which are the products being sold that are not access to your system).  If needed, we would need to build it out as an upgrade request.

Ask For Clarification

Q. Is it possible to have our entire system set up on a different domain name without having to switch hosting?

A. Yes, you can add additional domains to your system that replicate out pages for each affiliate.  Our term for this is "PiggyBack Domains".  Below is a link to a document where we are attaching more information about it in the near future.

https://www.leadcapturepagesystem.com/admin/document.php?id=1181



Ask For Clarification

Q. I cannot seem to be having much success copying and pasting, is their a function in the back office that allows you to save as previous Broadcast messages?

A. There is a section called "Manage Email Templates" where you can create email templates to use multiple times.  Once you've added an email template, you can use it by clicking the red email icon in the editor.

Ask For Clarification

Q. What do I select for double opt-in emails?

A. Under advanced features,

click on the email tabe, and change double optin to yes.


Ask For Clarification

Q. With the Affiliate Showcase plugin how can i control the amount of programs they can showcase?

A. Currently it is not possible to control how many showcases affiliates can create.  We would need to put this in as an upgrade request.

Ask For Clarification

Q. How do I paste text inside of a table using WYSIWYG?

A. There is an icon on the left side of the editor that allows you to insert a table.  Once you've inserted the table, it will have a semi-clear border around each cell allowing you to see where the table is and where each cell is.  Then, click inside of one of the cells and you can start typing text into the table cell.

Ask For Clarification

Q. The WYSIWYG will let me PASTE plain text to page but not "in" table. How do I paste with plain text from notepad?

A. Use the keyboard shortcut ctrl-v to paste the content.

Ask For Clarification

Q. Is it possible for me to redirect straight into the system after the create account page?

A. Yes.  In fact, the default action is it logs you in and takes you to the back office home page.

Ask For Clarification

Q. How can I modify the page the affiliate is taken to once they've created their account to redirect to a different page?

A. You will need basic html/javascript knowledge to complete this task.  You can also post a support request for us to do this for you.

  1. Log into the LCPS Client Admin
  2. Select your site
  3. Click the yellow "File Manager" button in the top right.
  4. Click "/uploads/adminpages" in the top right
  5. Click the edit link next to create.html
  6. Find the body tag and add: onLoad="window.location='yourpage.php'"
  7. Change yourpage.php in the code above to the path for the page you want new affiliates redirected to.






Ask For Clarification

Q. Is there a backoffice that I can customize for my customers?

A. Yes, the document below discusses editing the back office:
https://www.leadcapturepagesystem.com/admin/document.php?id=116

Let us know if you have any other specific questions regarding this.

Ask For Clarification

Q. How do I edit the Back to my Account drop down?

A. In the file manager edit the following files.

For Affiliate Drop Down
/uploads/adminpages/misc/backtomyaccount-affiliate.html

For Admin Drop Down
/uploads/adminpages/misc/backtomyaccount-admin.html

Ask For Clarification

Q. In the "Affiliate Center" with the commission tracking plugin what does this mean:
*Affiliate MUST Qualify*
*Affiliate NOT REQUIRED To Qualify*

A. This is an option that appears when 1-UP or 2-UP is turned on.  This feature allows an affiliate to specify if a person in their downline must qualify (and passup their first sponsor, etc. as required by the #-UP).  If it is set so they are not required to qualify, then that affiliate keeps every person they refer and doesn't have to pass any referrals up to their sponsor.

Ask For Clarification

Q. With the Affiliate Showcase how can an affiliate have it so a showcase item they create opens a link in a new window?

A. When creating an affiliate showcase they have the option in a drop down to select "Link to External Site".  They would select this, then put the url of the site in the "Short Description" field.

Ask For Clarification

Q. Can I create my own forms like i can with Aweber, or do you have to create the capture page too?

A. There is a form builder, similar to Aweber, where you can build a form then get the code to copy/paste on your personal site.

Ask For Clarification

Q. Is it possible for an affiliate to use their ID# instead of their
username; if so, how would the URL look to get to their signup page, capture page and pre-affiliate signup page be?

A. Yes, it is possible.  In every url change the ?user=USERNAME to ?id=ID.  The letters in ALL CAPS are what you replace with the affiliate's actual values.  For piggyback domains, the primary page is always index.php.  So you would use http://YOURDOMAIN.COM/index.php?id=ID.

Ask For Clarification

Q. Do I use ~directmanager~ to display an affilliate's direct manager?

A. You would use these tags:
~parentfirstname~
~parentlastname~
~parentphone~
~parentemail~
~parentusername~

Ask For Clarification

Q. What url do I send for people to register on?

A. http://yourdomain.com/admin/create.php

Ask For Clarification

Q. Is there a place were I can get more information on reverse 2upn and where to set it up?

A. Reverse 2-UP - Every affiliate must pass up the second and fourth person they refer to their sponsor.  Exa: Affiliate A refers affiliates B, C, D, E and F in that order.  B is kept by A.  C is passed up to A's sponsor.  D is kept by A.  E is passed up to A's sponsor.  F is kept by A and anyone that signs up after F is also kept by A.

Ask For Clarification

Q. How do I import leads?

A. When logged in as the admin there is a "Import Leads" option on the right side.

Once you click on this you are taken to a page where you can upload a csv file of affiliates you want imported.


Ask For Clarification

Q. What is the min. and max. amount of leads I can import?

A. 1 lead minimum and approx 25,000 maximum at one time.  Also, if hosting with us there is overrage fees for sending more than 10,000 emails a month.

Ask For Clarification

Q. How much are the overrage fees for sending more than 10,000 autoresponder emails a month?

A. It starts at $0.002 an email, and becomes less expensive based off volume.  Below is a page explaining more:
http://leadcapturepagesystem.com/supportprices.php

Ask For Clarification

Q. How do I get the terms and conditions and privacy policy from the
backoffice to show on the main page?

A. You would need to add a link to the pages on your main page.  Below are the urls to the pages:

Privacy Policy
http://yourdomain.com/privacypolicy.php

Terms & Conditions
http://yourdomain.com/admin/terms.php

Ask For Clarification

Q. Under the commission tracking, there is an option that says "Affiliate Center Signup URL". In my system it says "0". What does this mean / What is it for?

A. This allows you to how some other page, then our default order page, shown as the url to promote inside the affiliate center.  If it is blank, or 0, then it uses the default order page.  Otherwise it uses the page you input.

Ask For Clarification

Q. Is there a way to use one aweber account to run the entire system? For example, if I wanted to use aweber's autoresponder service as the default, but didn't want each member to have to create and pay for their own aweber account, is that an option?

A. Yes, we would simply hard code the capture page(s) to the Aweber account you want it attached to.

Ask For Clarification

Q. How do I implement tropo credits from them to you?

A. When logged in as the admin go to "Tropo Credit Assign" and you can add credits for affiliates there.

Ask For Clarification

Q. Would the free system http://osticket.com work for a personal ticket system for multiple systems?

A. Yes, it works with multiple systems/sites.

Ask For Clarification

Q. I notice there was a new field for recipients and it said, my leads and my downline. When the admin emails a broadcast does it go to everyone?

A. No, it won't send it to everyone.  It will only send it to the affiliates that are directly attached to the admin.

Ask For Clarification

Q. How can affiliates add their Paypal email address to the system in order to get paid?

A. First, you will need to setup an affiliate variable for it:
  1. When logged in as the admin go to "Manage Affiliate Variables".
  2. Add a new affiliate variable titled "PayPal Email".



After you've done that, affiliates can then go to "My Personal Info" and put their PayPal email there.


Ask For Clarification

Q. Where do we go to get support credits.

A. - Login to the LCPS backoffice
- Click on the site you wish to purchase credits for
- Expand Support Credits by clicking on the +
- Expand Purchase Support Credits by clicking on the +
- Click on the amount of support credits you wish to purchase (Keep in mind that you recieve a discount with the purchase of the larger packages.)

Ask For Clarification

Q. How do I setup pages so only paid members can access them?

A. Under "Manage Resources" you can create pages that only members can see.  With a Pro system you can also specify which package is able to see the page.

Ask For Clarification

Q. How do I add a video with step by step instructions on how to post an add?

A. The document below explains how to add a video using FlowPlayer:
https://www.leadcapturepagesystem.com/admin/document.php?id=774

Ask For Clarification

Q. When someone goes to yourdomain.com/admin/create.php can I control the email that goes out to them?

A. Yes. When logged in as the admin:
  1. Go to "Edit Autoresponse Messages"
  2. Click "Edit Create New Account Email"
  3. On that page you can edit the content of the email sent after someone creates an account at yoursite.com/admin/create.php






Ask For Clarification

Q. How do I edit the content of email (welcome email, ect)?

A.

To edit autoresponse messages (like the welcome email), go to edit messages where autoresponse messages can be viewed. Then, click on the edit icon to see the editor. In the editor the content of the autoresponse messages can be edited. Below the editor are the codes the can be used to add dynamic information to your email. The days you want the email to be sent after an affiliate’s initial signup can be setup.



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Q. Do you have affiliate program?

A. Yes we have an affiliate program.

The affiliate programs plugin can be purchased as an addon to your capture page system.  The affiliate programs plugin allows you to add external affiliate programs to your system (exa: Aweber Affiliate Program, Traffic Exchange Affiliate Program, MLM's, etc) for your affiliates to join.

When combined with the commission tracking plugin, the affiliate programs plugin allows your affiliates then to have affiliates they refer see their link to join the affiliate program under them. A similar effect can be created using affiliate variables and resource pages without needing the affiliate programs (it is much easier to manage it using the affiliate programs plugin rather than trying to build it out using affiliate variables).  What can be done with affiliate programs that can't be done with affiliate variables is to have the it pull links from an uplines upline if the sponsor does not have a link set.  For example, lets say you create an affiliate program called "My MLM" and Abe refers Bill who in turn refers Caleb.  Abe goes in and puts his link into the My MLM affiliate program, but Bill does not.  When Caleb logs into his back office and goes to join "My MLM", because his sponsor Bill does not have a link assigned, it will show Caleb Abe's link instead.  Because of this, it is important that the admin's account has a link for every affiliate program because if no one else in the system has added a link yet, it will need to pull the link from the admin's account.

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Q. How do i allow affiliates to import leads?

A. Under Advanced features, click on the Misc tab, in the import leads field change to yes (allow affiliates to import leads).







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Q. Where do I go to link my capture page to my website?

A. If you want to redirect your capture page into your website, you can do it under your personal info. Fill out the redirect url, and all your leads will be redirected to that url after they have filled out the form on your capture pages. If you want to put a specific redirect url to a specific page, go to edit pages, click the thumbnail of the page you wish to edit, and on the upper portion of editing the page, fill out the redirect url and it will redirect that specific page to that specific url.

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Q. Can I upload a video to a blank capture page or does it have to be embed code?

A. It has to be embed code.  With Premium hosting you can upload videos to the server, and then use FlowPlayer code to play it (or, we can do it for you).

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Q. I noticed that the field for an Alert Pay security code is blank. Should there be something there?

A. This is your AlertPay security code found when setting up the IPN within AlertPay.

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Q. How does the text feature under "Send Affiliates a Text Message" work?

A. It sends a text message to all of your affiliates that have entered a cell phone number using your Google Voice account.

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Q. Is it possible for to edit the username portion of the url name, www.yourdomainname.com/username?

A. Yes, it can be changed, but you need to be logged in as the admin to change it.  You can either send the change request to your site admin, or let us know what you want your new username to be.

Ask For Clarification

Q. Where is the importer/inviter in the backoffice and how do I use it?

A. When you go to edit a capture page there is an option to turn it on/off for the page.  There is also a section available to the admin called "Social API Settings" where it has your keys from the apps created for each service, as well as the ability to customize which group leads are added to, and default title/message/url for the facebook blaster.  If your prefer, we can paste any updates into the Social API Settings for you.

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Q. How do I make it so that a person joining is added to the affiliates 2up?

A. To setup reverse 2up tracking in your backoffice go to:
1. Advanced Features
2. Commission Tracking
3. Select your tracking modle





Ask For Clarification

Q. How do I make a custom group where the form creates an account for that group? Can you send me the html for that?

A. I'm not 100% sure I understand.  Do you mean an affiliate package OR do you mean a lead group?  If an affiliate package (the one I think you mean), you would add a hidden field called package to the create account form and have the value of the hidden field be the id of the group they should join (for a free system).  For affiliate package on a paid system, since they pay first, you would assign the payment button to the package that they will be put into after payment.  For a lead group you can edit it when editing the page OR put a hidden field called group with the id of the lead group into the php file (or html form code).

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Q. How do I setup the matrix feature and turn it on or off?

A. - Under "Advanced Features"

- Expand the "Commission Tracking Plugin Settings"

- "Type of Tracking" Click the drop down box and select 'Forced Matrix'

- You will need to select the Matrix width and height
- Input the Cycle Bonus



Ask For Clarification

Q. How can affiliates setup their own affiliate email for example
[email protected]?

A. It is automatically created for them based off their username.  There is a delay in creating them (emails are created currently twice a day).

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Q. I noticed that each page now has an exit popup feature that can be turned ON or OFF, my question when the option is ON do I get to the enter the redirect url for the exit pop up or how
does it work?


A. Yes, when you turn it on, an option appears for you to enter the url for the exit popup to use.

Ask For Clarification

Q. Is the "Welcome Page" that generates after the "create account" page on my system editable on my side, and if so, how?

A. It's editable by editing the .html file in the File Manager.  The file you would edit is:
/uploads/adminpages/createuser.html

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Q. Where is the aweber/getresponse tab located?

A. It's located on the "My Personal Info" page and the page to edit the capture page.  On both pages it is called "3rd Party Autoresponder".

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Q. Can I have a slot for affiliates to add videos, to make it easy for them?

A. You will need to purchase a plugin for you affiliates to edit pages

Ask For Clarification

Q. What is the process for adding a video and how do I send the video to you?

A. We can add the video as a support request. We will need the url to the page you want the video on and a link to the video.

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Q. How do I change the sites that pop up and can I do that for
each username?

A. We put together describing how to setup the exit popup:
https://www.leadcapturepagesystem.com/admin/document.php?id=1503

To set it up differently for a specific affiliate, you would login as that affiliate and then edit the page while logged in as the affiliate.

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Q. How do I use the rotator with a Pro system?

A. The document below describes how to use the rotator with a pro system:
https://www.leadcapturepagesystem.com/admin/document.php?id=39

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Q. Can an exit pop up be setup on one page and not another? Can there be different exit pop ups on each page?

A. The exit popup is turned on/off when editing theindividual page.  This means that each page can have it's own exit popup. Once the popup is turned on you enter the url giving the ability to have a different exit popup on different pages.

Ask For Clarification

Q. How do I add people to the rotator?

A. To add an affilaite to the rotator go to view affiliates, then click on the link that says "Active" for the affiliate you want to assign to the rotator.  In the pop-up window click on "Rotator".

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Q. Does the view page stats show stats for the admin only, or the entire system?

A. entire system

Ask For Clarification

Q. Is the rotator based on optins or on traffic?

A. The rotator randomly rotates between those that are in the rotator.

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Q. When a MEMBER"S account is deleted does the LEADS inside his/her account move up to the sponsor?

A. No, any leads in his account are deleted.

Ask For Clarification

Q. Is there a way to change the color of the calendar?

A. Yes, you can change it in the admin stylesheet found in the "Advanced Features" page.

 There are a few different properties to the bottom titled calendar SOMETHING for each of the different items of the calendar.  Also, if you prefer you can send us the color codes, or images or the colors you want and we'll change for you as a support request.

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Q. Is LCPS set up for payza direct pay now since alertpay is no more?

A. Yes, our new version, 4.1, is setup for Payza.

Ask For Clarification

Q. What happens if I have an affiliate with the username TEMP and I change it?

A. A username of TEMP987 means the person didn't complete the setup process and needs to finish creating the account (and then it will change from TEMP987).  If you manually modify the TEMP987 record while logged in as the admin to something else, then the affiliate account that was TEMP987 is not completely setup and doesn't have it's primary capture page loaded and other minor issues like not having a signature loaded.

Ask For Clarification

Q. which one lets you mark them as paid a pro system, or do you need commission tracking?

A. If you, the admin, want to mark them as paid you can do it with a team system without any addons.  If you want for your affiliates to be able to mark people they refer as paid, you'll need a pro system with the commission tracking plugin.

Ask For Clarification

Q. How do I find the link that rotates to a random user without using the rotator?

A. The only rotator we have is the one where you have to manually add people to it.  With a Pro system you can add an entire package to the rotator.

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Q. Can I add content under my landing page, instead of just the video there now?

A. Yes, you can add as much content as you want to your landing page.

Ask For Clarification

Q. When I upload the control panel header jpg under "Advanced Features" it does not show up in the control panel. What I'm doing wrong?

A. Double check to make sure the image you are uploading is a .jpg image.  You cannot upload other formats such as .png or .gif.

Ask For Clarification

Q. Why is my auto responder going into spam?

A. Below is a link to a document explaining more about email delivery:
https://www.leadcapturepagesystem.com/admin/document.php?id=131

Ask For Clarification

Q. How can i get a email like [email protected]?

A. In the LCPS Client Admin, under your site, under the site tab, there is an email tab where you can add emails at.  Also, every affiliate in your system has an email created that forwards to the email they put under My Personal Info.  So, if you create an affiliate with a username of "sales" then it will also create an email for you.

Ask For Clarification

Q. Is it possible for me to give my members (4) LCPS at a time, (1) original and (3) independent systems that run simultaneously?

A. Yes, it is possible to setup multiple systems, and also it is possible to do what we call piggyback domains.  We would need to know more details to have a better idea of the process we would use, and an approx cost.

Ask For Clarification

Q. What are step by step instructions on how to sort leads by campaigns?

A. Sorry, I'm not 100% sure I understand your request as you wouldn't sort leads by campaigns.  I believe the confusion is in our terminology, and I think when you say campaigns, you are referring to what we call "Lead Groups".  Go to "View Leads", then in the black bar, the 2nd drop down that says "Category" is for the "Lead Groups" and you would select which one you want to see leads for there.  Sorry for the confusion if this is not the answer you are looking for.  Also, sorry for the delayed response.  There was actually some confusion about what you were asking about.

Ask For Clarification

Q. How do I upload a new thumbnail for a capture page?

A.
  1. When logged in as the admin go to "Advanced Features"
  2. Scroll to the bottom of the page and click the image icon next to the page you want to update the thumbnail for.
  3. Upload the thumbnail.  The thumbnail you upload MUST be .jpg format.  Also, for best quality the image should be 196px in width and 187px in height.


Often because of browser caching you may not see the change right away.  Even though you do not see the image, the image still was successfully replaced.  To see the new image, either try a new browser OR if using FireFox, right click on the thumbnail you see, select view image, hit refresh (now you will see the new image you uploaded), then click the back button and hit refresh again.  This will empty your cache in FireFox so you can see the new image you uploaded.

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Q. Do u offer a payment plan for purchasing your product in installments?

A. At this time we do not offer an installment plan.

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Q. How do I change m4v video to Mp4 or flv format?

A. Below is a link to a site which allows you to convert from m4v to mp4:
http://www.convertfiles.com/convert/video/M4V-to-MP4.html

Ask For Clarification

Q. Can I still create button by using the csv button generator in my paypal account and still add the scripts somehow for the affiliate tracking?

A. No, for it to track properly it should be created inside of the system.  However, once created in the system, then you can go and copy the code and place it on a different site.

Ask For Clarification

Q. Is it possible to upload a whole folder through the downloads feature and how would I do it?

A. Currently it is not possible with our shared hosting.  However, we do plan to allow you to upload a zip file, and have it extract all the files, sometime in the near future.  Until then, if you have a bunch of files to upload at once, you can send them to us in a zip file and we'll upload for you.

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Q. How do I make the "text messaging" option work. no one has recieved texts.

A. In order to set it up you need to sign up for an account at voice.google.com and then enter your Google Voice login information under Advanced Features.

Ask For Clarification

Q. Can I change the look of the sign up page?

A. Yes, every page is 100% editable.  Many edits can be done with an easy to use WYSIWYG editor, but some changes may require HTML knowledge.  We offer a support request system described below for clients who would like any assistance with setting things up for them:
https://www.leadcapturepagesystem.com/supportrequests.php

Ask For Clarification

Q. Can Infusion Software be added as a 3rd Party Autoresponder?

A. We believe so as nearly all 3rd party autoresponders can be setup.  However, we won't know until we see it.

Ask For Clarification

Q. How do we create capture pages for the associate back offices to choose from?

A. The document below describes the php code to use for the page to replicate correctly:
https://www.leadcapturepagesystem.com/admin/document.php?id=1243

It actually is easier than it appears once you've gone through the process and see the steps.  If you would like you can have your developer work directly with us and we can assist them installing the first page to help them quickly get used to our setup process.

Ask For Clarification

Q. For the page that a new lead gets re-directed to, is there a way that there can be different re-direct pages so that way the user can choose which page they like best?

A. Yes, there is a setting that can be changed to allow affiliates to specify their own redirect URL.  To do this, while logged in as the admin, go to "Advanced Features",


click the "Misc" tab,

then remove the value for the "Redirect URL" leaving the field completely blank.  Then save the changes, and affiliates will be able to select which page or url they want leads redirected to.

Ask For Clarification

Q. How do I change who an email is sent from and what email is the reply email when sending mail to affiliates?

A. The emails sent by the admin to an affiliate will show the admin's name and email set under My Personal Info for the reply email.

Ask For Clarification

Q. How do i get access to make changes in my own control panel to make changes to buttons/links etc?

A. In the LCPS Client Admin, on the page for your site, you would go into the File Manager to make the changes (yellow button in top right).  Below is a document describing more about how to edit the control panel pages:
https://www.leadcapturepagesystem.com/admin/document.php?id=116

Ask For Clarification

Q. Hi where do i find the WYSIWYG editor in my administration back office to change msignup page?

A. What is the url of the signup page?  If is is /admin/create.php then you would need to edit it through the File Manager using HTML (there is no WYSIWYG editor in the file manager for the back office pages).  Below is a link to a guide explaining more about editing back office pages:
https://www.leadcapturepagesystem.com/admin/document.php?id=116

Ask For Clarification

Q. When my users forward to the capture page with masking the PayPal
page is blank, is there anything that can be done about that?

A. PayPal doesn't work inside of a masked page.  You need to break free of the masking (have the link target to the parent to get out of the frame) before going to PayPal.  Also, if you send us the link, we can look at the page to confirm the exact issue.

Ask For Clarification

Q. Can a privacy policy be added to the capture page below the footer?

A. We can add a privacy policy to the footer as a support request.

Ask For Clarification

Q. What kind of issues have people been having using PayPal as the
payment processor for an instant payment reverse 2-up program?

A. For direct payment we haven't had any issues with PayPal payments.  For non direct payments, sometimes people signing up have an issue that they use the wrong email, because the email they join with must match the primary email in their PayPal account.

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Q. after installing a page, how do we make it visible to the affiliates without admin rights?

A. Go to Advance Features, then click the button to edit the page.  On the edit page, in the right side, add the page to a content group.  The page will then appear under that content group.

Ask For Clarification

Q. Is there detailed instructions on modification of the back office. We want to add several different programs, and add buttons in the back office
Q. In the affiliate program when an affiliate sponsors someone new where does it show that?

A. With the affiliate program plugin affiliates are able to see affiliate programs created by their upline.  The commission tracking plugin contains the genealogy tree report, the affiliate program plugin is for the affiliate or admin to add 3rd party affiliate programs (Aweber, MLM, Traffic Exchange, etc).

Ask For Clarification

Q. How does commission work?

A. When a payment is made, an affiliate receives a commission set by the admin.  They can see the amounts earned in their back office.  The admin is able to see their balance and has reports for making payouts.  There is also the ability to export csv files for mass payment through Payza and PayPal.

Ask For Clarification

Q. Where can I find the code and instructions for Live Chat and FlowPlayer?

A. Information onlive chat is available in the documents section of your back office https://www.leadcapturepagesystem.com/admin/document.php?id=1093
Adding a video with Flowplayer is available at https://www.leadcapturepagesystem.com/admin/document.php?id=774

Ask For Clarification

Q. How do I add gvo to my system?

A. Either you can follow the instructions below to setup GVO, OR we can set it up for you as a support request.

When logged in as the admin go to Setup 3rd Party Autoresponders.  On the form provided add a 3rd party autoresponder. Below is an image showing the settings to use:


Below are the values to copy and paste into your system.
Title of Autoresponder GVO
Field 1 Title GVO Campaign Code
Field 2 Title GVO Affiliate Name
Form Target http://www.gogvo.com/subscribe.php
Hidden Fields <input type="hidden" name="Campaign" value="~field1title~" />
<input type="hidden" name="AffiliateName" value="~field2title~" />
<input type="hidden" name="OptIn" value="0" />
<input type="hidden" name="PassFormData" value="0" />
<input type="hidden" name="TrackerName" value="0" />
<input type="hidden" name="ThankyouPage" value="~redirect~" />
<input type="hidden" name="SignedUpPage" value="~redirect~" />
First Name Form Name FullName
Last Name Form Name LastName
Email Form Name Email
Phone Form Name Custom1


Ask For Clarification

Q. If I make this system free how do I make sure that the person that referred them get the credit?

A. If the system is free, but you still want someone to signup under another person so that lineage exists, they should signup at the url below with the username of their sponsor:
YOURDOMAIN.COM/admin/create.php?user=USERNAME

Replace items in caps with the appropriate values.

Ask For Clarification

Q. How do I change an affiliate's sponsor?

A. clck on the sponcers name an it will take you in to that area

Ask For Clarification

Q. Can I get some info on chat system?

A. Live Chat allows your affiliates to chat with visitors to their pages.  The chat has worked on the 4 major browsers in their newer version from one computer.  Needs further testing and is sold with the understanding that testing will come with time.  HAS KNOWN ISSUES WHEN USED ON A PAGE WITH A FLOWPLAYER VIDEO AND REQUIRES THE FLOWPLAYERE CODE TO BE CUSTOMIZED ON A PER PAGE BASIS FOR EVERY PAGE USING FLOWPLAYER VIDEOS

Ask For Clarification

Q. Do you have an affiliate program available?

A. We do offer an Affiliate Program plugin to our systems.

Overview

The affiliate programs plugin can be purchased as an addon to your capture page system.  The affiliate programs plugin allows you to add external affiliate programs to your system (exa: Aweber Affiliate Program, Traffic Exchange Affiliate Program, MLM's, etc) for your affiliates to join.

When combined with the commission tracking plugin, the affiliate programs plugin allows your affiliates then to have affiliates they refer see their link to join the affiliate program under them. A similar effect can be created using affiliate variables and resource pages without needing the affiliate programs (it is much easier to manage it using the affiliate programs plugin rather than trying to build it out using affiliate variables).  What can be done with affiliate programs that can't be done with affiliate variables is to have the it pull links from an uplines upline if the sponsor does not have a link set.  For example, lets say you create an affiliate program called "My MLM" and Abe refers Bill who in turn refers Caleb.  Abe goes in and puts his link into the My MLM affiliate program, but Bill does not.  When Caleb logs into his back office and goes to join "My MLM", because his sponsor Bill does not have a link assigned, it will show Caleb Abe's link instead.  Because of this, it is important that the admin's account has a link for every affiliate program because if no one else in the system has added a link yet, it will need to pull the link from the admin's account.

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Q. How I can Set up my System for my Members to have More than 1 lead captures at the same time?

A. You can install as many pages into your system as you want.  Once a page is installed you can assign it to a lead group.  Each lead group can have it's own series of autoresponder messages and be used for promoting a different program.

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Q. In Such circustances would you offer Support at a fee if there were bugs or anything

A. We fix bugs for free.  However, bugs are really rare, and most items reported as bugs are actually not bugs but issues with customizations or with settings.  In any event, if you need any assistance we do do offer support as described on the page below:
https://www.leadcapturepagesystem.com/supportrequests.php

Ask For Clarification

Q. Is the the System Open Source so i can Make Changes if i wish

A. No, the system is not open source and if installed on a 3rd party server the files are encrypted with IonCube.

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Q. I would like a quote for a simple system. Is it possible to integrate TrafficWave.net autoresponder with your system?

A. A simple system is $235.  Yes, we can add TrafficWave.  TrafficWave only takes a few minutes to add, and can be added using the support request credits that come with your hosting.

Ask For Clarification

Q. I cant log in to my back office

A. We manage many domains.  Please provide us with the email you are using to login with and the domain name of the site your having problems trying to login at.

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Q. I still can'€™t seem to understand your chat program
can you send me a example from the perspective of lead?

A. Below is a link to a page we updated with more information about the live chat plugin:
https://www.leadcapturepagesystem.com/admin/document.php?id=1093

Ask For Clarification

Q. Commission tracking -how do I manage this?
Q. I want a Very Simple Way that Members can Create multiple LCPs inside their Members Area. Kindly Send me Detailed explanation of how it would works

A. 1) It's very simple.  All they would do is visit the page they want to use by clicking view page or by clicking on the thumbnail.  Once viewing the page, all they need to do is copy the URL out of the top of the browser where it shows the URL.  That's it.

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Q. Hi, I saw a site called ### that I believe uses your site for their team capture pages. Looks like they have designed their own templates, is that possible?

A. Yes, they do use our software.  Yes, they did design their own pages (although, we do designs if you don't have a designer).  Yes, it is possible for us to do a similar system for you.

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Q. Which file has the footer text in it?

A. /uploads/adminpages/misc/body-bottom.html

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Q. Would it be best to create a separate account for me to use or should I set up the admin account for my use just like any other member would do?

A. You should setup a separate account for you to use.  The admin account has several cases where it operates differently and is best not to use as a personal account.

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Q. How long does it typically take for change of domain name servers to take effect?

A. 24 to 48 hours

Ask For Clarification

Q. If someone wanted to make their own capture page to tie into the VIS system, what is the autoresponder code for them to use?

A. When logged in as the particular affiliate go to "HTML Form Code" and then you can generate the code to use there.  Also, you can use it to see what codes to use in case they are redesigning the form.

Ask For Clarification

Q. On the Create Affiliate page, can the form on the left be used to create a free account for someone or does it have to be done with the email form on the right?

A. There is a setting under advanced features that determines if people can signup for free or not.  If it does not allow them to signup for free then you would need to enter their email on the create free account form on the right.  Only the admin is able to see the create free account form on the right, and affiliates cannot give out free accounts on a system that is not free.

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Q. [Q-213] What is the difference between the Sponsor and the Affiliate? I want to create a resource page that has ad copy for the affiliates to use. I would like to insert their name, capture page url, and phone number into the ad copy automatically. Is that supported with the tags?

A.




Resources allow you to create pages in the back office that affiliates can see only when they are logged in.  Resources can be anything. They can be a list of eBook downloads, information about other sites, getting starting guides, and anything else your imagination thinks of. Resources are broken up into categories that you create. With a Pro system resources can be assigned to packages allowing you to create content that only certain members can see.

 

MANAGING RESOURCES

When logged in as the admin go to "Manage Resources".  Here you can add resources and resource categories.  You can also edit/delete/order resources and their categories.

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Q. I need to know my auto responses are being sent...how do I find out?

A. Go to "View Leads" and then there is a red icon you can click next to the lead to view the stats for the lead to see which emails were sent to the lead.

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Q. Is there anyway to tie together sending a payment and payment being marked as paid?

A. In the affiliate center there is an export to Excel feature where you can export a csv file to use for mass payment in PayPal or Payza, and it marks everyone in the report as paid when generating the report.

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Q. Is there a way to change my username in Web Marketing Tool (WMT Client Admin)?

A. Yes, but we have to make the change for you.  You would simply need to email us your old username and what you want your new username to be.

Ask For Clarification

Q. In the Edit Pages section there is an Announcements page. I can't find anything in your Documents or FAQ that says anything about what that page is or when/how it is displayed.

A. The announcements section allows you to easily edit content that appears on the affiliate's back office home page.  You would need to add the ~announcements~ tag into the affiliate's back office home page where you want the announcements content to appear (the file to edit is /uploads/adminpages/account1.html).

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Q. Can I charge my affiliates a monthly subscription for the Lead Capture System and use Paypal for the processor? Also, after the first year am I charged another $350 or just hosting fees on a monthly basis? Also, is there an area where I can offer other programs to my affiliates?

A. You can charge your affiliates a one time fee, or monthly fee for their subscription. The charge for the team system and pro system is a one time fee. Hosting is $10 per month for Regular and $30 per month for premium hosting. We do offer a plugin that allows you to sell other products to your affiliates.

Ask For Clarification

Q. Is it possible to copy our current database of members from
one system to another?

A. To copy over affiliates you would need to export the affiliates to csv from one system and then import them into the other system.

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Q. When uploading the members into the other side there is a section for redirect url, what is that? The template dose not have a section for sponsor details, how do we make sure that is handled properly?

A. The redirect url populates the redirect url shown under "My Personal Info".  If you have it turned off so that there is no redirect url shown under "My Personal Info" then the field is ignored.  Currently, there is no option for assigning an affiliate to a sponsor during import and you would have to go back through and manually set it.

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Q. How do you control the capture pages from having full blown access to different memberships?

A. You can assign the capture page, or content group that the page belongs to, to a specific membership.

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Q. Also can your Commission Tracking go more than 3-tiers?

A. Yes, our commission tracking can go more than 3 tiers.

Ask For Clarification

Q. Is it possible to have an initial commission payout with each subsequent commission being a different amount?

For example: If I have a $50 product and when an affiliate made a sale the first month they get $30 (a fast start bonus) and every month there after they get $20 recurring commission.

A. Currently it is not possible to have the amounts change with each payment as described.

Ask For Clarification

Q. In the "Capture Pages" section, what is the "My Capture Pages" button for that appears in the top right?

A. The "My Capture Pages" button only shows on a Pro system when logged in as an affiliate.  The button shows all of the pages that the affiliate has saved changes to (including all duplicates created by the affiliate).

Ask For Clarification

Q. How much is it to get into your affiliate program?

A. There is no fee to join our affiliate program.  Our cheapest membership package for access to our software is $5/mo.

Ask For Clarification

Q. How can I setup my system to make sure I do not get charge overages for emails?

A. The easiest and most sure way to control this is to set limits on the affiliates so they can only send out broadcasts every 2 days or less.  Also, to limit importing and adding leads.  Also, you can consider limiting the amount of contacts an affiliate can have or the amount of emails they can send.

Ask For Clarification

Q. What is the shortcode for "recent leads"? When you click on "Leads" - there is a "recent leads" box that usually displays the last 5 leads. It is just showing ~recentleads~ is that the right code?

A. ~recentleads~ is the correct code to use.  This code only works on the account.php page.

Ask For Clarification

Q. Can you show me what is the name of the file that contains the member's area MENU?

A. /uploads/adminpages/body-top.html

Ask For Clarification

Q. Where do I add the exitpop info??

A. You add the exit pop up information to each individual page. When editing the page you will see the area to turn off and on the exit pop up. Once on you will see the area to add the url.

Ask For Clarification

Q. How does text messaging work?

A. Information on text messaging can be found the the help documents https://www.leadcapturepagesystem.com/admin/document.php?id=62.

Ask For Clarification

Q. How do I change broadcast frequency from 7 days to less or more?

A. When logged in as the admin go to "Advanced Features",

click the "Email Settings" tab,

and there is a drop down where you can change the amount.

Ask For Clarification

Q. What is the name of the create account page and how do I change it?

A. The name of the you is:
http://YOURDOMAIN.COM/admin/create.php

Your can edit the template file for it at:
http://YOURDOMAIN.COM/uploads/adminpages/create.html

Ask For Clarification

Q. Is there a way to create a lead group and autoseries that no other affiliates will see only myself?

A. It is currently not possible to create lead groups or autoresponder series that only the admin can see.  However, we can put in an upgrade request for it if you like to have it added to our next upgrade.  Also, you can create email templates that only the admin can see (if you need to create a message that you will send out over and over again as a broadcast or instant message).

Ask For Clarification

Q. What is the affiliate programs plugin?

A. The affiliate programs plugin allow you to add affiliate programs.  With each affiliate program, the affiliate can paste their url for a person to join under them to get credit.  Then, their downline are shown their sponsor's join button to join under their sponsor so their sponsor gets credit.  Below is a document explaining more:
https://www.leadcapturepagesystem.com/admin/document.php?id=787

Ask For Clarification

Q. I would like to have the sponsors information on the order page. How can I do this?

A.

Support Requests


Any small projects (less than $200) or assistance with settings/customizations for your system is handled as a support request.

Examples of Support Requests

  • Change a setting
  • Fix any html issue your have with an existing page
  • Provide consultation
  • Custom javascript
  • Custom php that is less than $200
  • Modifications to existing designs

Support Request Credits

Support requests are billed where you purchase an amount of credits. A worker is assigned to your request. Each worker has a different amount of credits per a minute that are deducted from your balance for time spent.

Why Support Requests

This allows us to handle small items much quicker. There is no longer the need to bid something out and wait for the bid to be approved and paid before starting work. You can submit a support request for small changes and they are instantly qued. They are then assigned to the cheapest available worker with the knowledge to complete. Doing it this way we can handle all types of requests and at the same time save you money.

Time Frame and Completion

Typically we will look into it within a couple hours, but allow 1-2 business days for our staff to look into your request. Our staff will time into your support request and then time out when they complete or stop working. If they complete the support request, you are sent an email notifying you that the support request is complete and awaiting your approval. You can either approve the request, or leave notes of what is not complete. If you leave notes it puts it back into the que of open tasks. Once you click the task as being complete, the minutes spent on your support request are deducted from your balance.

Ask For Clarification

Q. Am I able to use this to create my own personal capture page since I already paid 10bucks or is this a additional thing?

A. Where did you purchase from, as we do not see your account, and there are many sites using our software.

Ask For Clarification

Q. So everything is hosted on your system? I am creating an optimized press landing page which is a Wordpress theme. How would I go about hosting that on your system and is there a monthly fee for hosting it on your site? I have my own hosting setup using hostgator but am not averse to using yours. Just wondering how to do it.

A. We typically advise hosting with us.  Hosting with us allows you to use the newest version of our software; and ensures you can always upgrade.  Our servers are setup in a way that makes it easier for us to upgrade your site(s). We can upgrade a site on our server in (1) minute or less.  Updates on a 3rd party site it can take hours.  In the near future we will stop releasing updates for 3rd party servers, because our software will begin using more advanced features (Exa: dynamically creating email accounts) requiring hosting on one of our servers.

Advantages Of Hosting With Us
  • Use the newest version of our software.
  • Support request credits are priced lower.
  • No need to modify settings on your server or worry about compatibility issues.
  • You are allowed to participate in upgrade requests where you can request additional functionality for our software.
  • We offer support for email delivery issues, backup management, and keep your server up to date
  • Enjoy increased speed when altering or upgrading your site, increased troubleshooting speed, and reduction in server setting conflicts with our software.T
Regular Hosting is $10 per month and Premium Hosting is $30. Additional information on each hosting option is available at https://www.leadcapturepagesystem.com/softwarehosting.php.



Ask For Clarification

Q. I want to use my own worpress capture page with your autoresponder system. Is that possible to do?

A. Yes, you can use your page created elsewhere, but it would need to be installed in your system.  We can install it for you for a $12.50 fee (subject to change).  All we would need is the url of the page(s) to be installed.

Ask For Clarification

Q. Can you explain my options if I wanted to allow affiliate to choose between 2 different landing pages?

A. You can allow affiliates to specify different landing pages for each capture page.  You can also allow them to specify a default landing page for pages that do not have a specific link defined.  With the newest version, affiliates can browser through the thumbnails of landing pages and click a button beneath the thumbnail to make that page their default landing page.

Ask For Clarification

Q. Do you have a video or tutorial that explains how to setup multiple capture pages?

A. On the page below there is a video explaining how to use multiple capture pages:
https://www.leadcapturepagesystem.com/admin/document.php?id=100

Ask For Clarification

Q. Does the online ordering automatically provide the multi site discount?

A. When you order by:
1. logging into your LCPS back office
2. clicking on home
3. click on software and follow order prompts

The discount is automatically displayed.

I have placed the order for your system using this process, but have held the invoice for payment. There is no need to duplicate the process, unless you wish to alter the order. I am happy to send the payment link.

Ask For Clarification

Q. In your opinion can we use the standard server for a 2,000 member site and expect it to run okay? (2 pages and 2 sets of AR's)

A. There will be no problems.  That amount is way under the amount that can be on a single server.

Ask For Clarification

Q. What happens when an affiliate uses aweber and the lead score is based off your data? Do you simply copy contact in aweber and it still operate the lead your emailer too, or does it break the scoring system?

A. It breaks the scoring system.

Ask For Clarification

Q. Can I have my site integrate with office autopilot?

A. Very possibly it can be integrated.  We would need more details, then open a support request, and we can look into it for sure to understand what is involved.  Also, you can have your own developer look into integration using our API.

Ask For Clarification

Q. After creating an account and paying with Paypal can we redirect to the backoffice? Does happen through Paypal?

A. It's possible to do this on any of the custom order pages we make, but to do it on the default order page (/admin/order.php) we would need to put in an upgrade request for it.

Ask For Clarification

Q. Will anyone that signs up for the membership that has the default attached to it still get all the benefits?

A. They would receive all of the features you have available for the membership that they signed up with.

Ask For Clarification

Q. How do I fix an affiliate that has the username of TEMP987?

A. The processing records are affiliates that paid, but never filled out the form to create their account.  The process is, they pay first, and then afterwards go to the create account form to create their account.  When they pay, the processing record is created, and then when they fill out the form, it is populated with their information.  If they pay, but never fill out the form, then they will show up as processing until they create their account.  With these records, you should send them to the create account page to finish creating their account.  Don't try to edit the processing records yourself by putting in their information (the processing account is missing several things and needs to go through the create account process), instead, fill out the form on the create account using the same email that shows for processing.

Ask For Clarification

Q. I am not sure how to install the new editable version of the page.
What is the url of the steps on how to do this?

A. To make sure we send the right instructions, which page are you trying to install an editable version for (exa: A landing page?)?  Below are instructions for installing a completely blank, editable landing page:
https://www.leadcapturepagesystem.com/admin/document.php?id=1240
https://www.leadcapturepagesystem.com/admin/document.php?id=78

Ask For Clarification

Q. Can i replicate my current systen on another domain with the exact same pages and everything except to go to a different landing page and autoresponder messages?

A. Yes, you can do that.  Our term for it is: Piggyback Domain.  A piggyback domain currently costs $7.50.  This does not include installing any pages on the piggyback domain.  It only includes setting up the domain so it is attached to the system.  Installing any pages would be the normal fee for installing a page.  If  copying existing pages that are already installed, it is cheapest to have them copied over as a support request.

Ask For Clarification

Q. Your company will design my capture page according to my specific business ,product, or service?

A. We do offer custom capture page designs starting at $50 each. We would design the capture page to market your specific buisness, product, and service. Our systems are, also customizable, using a support request and upgrade request process to enable you to better market your specific business, product, and service.

Ask For Clarification

Q. I thought I would have a totally separate login page for the new piggyback domain. How do I a access the pages/ autoresponder etc for the .biz?

A. Through the .com system.  If you need a totally separate login, and everything 100% separate, you may need a new system for it.

Ask For Clarification

Q. 1. Is there a charge for the text messaging feature where affiliates receive notifications sent to their cell?

2. Is there a cost to me for the affiliates to be able to send text autoresponders and phone autoresponders? If they receive credits into their account automatically, is there a charge to my system?

A. 1. No, if you use Google Voice this is free.
2. Yes, Tropo.com has fees that are currently $0.01 per a text and $0.03 per a minute of phone.

Ask For Clarification

Q. If I have webpages built in WordPress, can they be installed into my system?

A. Yes, but once installed you would need to edit them through our system and not through WordPress.

Ask For Clarification

Q. If I as admin send out an email broadcast to ALL (users)leads will accounts flagged as "suspended" leads get the email too? or just active accounts?

A. It sends emails to everyone.  With the newer version of our system there is an option where you can select if it should include suspended affiliates or not (and also an option to email only suspended affiliates).

Ask For Clarification

Q. Can I design my own capture pages to be uploaded or imported into this system?
If I order the Team System, design and import my own capture pages, is there a limit to the number of capture pages that can be used that I can make available to my team?

A. You can design your own lead capture page. We can install for you for $10-$25 depending on the complexity of the page. Instructions onn how to install pages yourself are, also available in the Lead Capture Page System back office help documents. There is no limit to the number of capture pages you can install and have available.

Ask For Clarification

Q. Is there a way to build pages in the admin area... like under the resource section (or any other section) that I can work on and build and tweak but not have it appear to the members until the page is ready?

A. The page would need to be created as a resource page.  With a team system it is not possible.  With a Pro system you can create a content group (or package) that no one has access to see, and then assign the page to that content group (or package) until you are ready to make it public.  Also, we can put in an upgrade request to add an option to make resource pages visible/invisible in a future version of our software.

Ask For Clarification

Q. Inside the advanced features it says we can turn on commission notifications. Where can I edit/see the notification letter first?

A. You can edit it under "Edit Autoresponse Messages".  It is the option at the bottom titled "Commission Payment Email".

Ask For Clarification

Q. How can I set it up so affiliates can select the redirect page?

A. When logged into the admin go to "Advanced Features" then click on "Misc".  Remove any value in the "Redirect Page" field so it is blank, then save changes.

Ask For Clarification

Q. Is there a help document explaining forced matrix?

A. We do not have a document explaining forced matrix.

A forced matrix is a system where there is a limit to the number of referrals any affiliate can refer.

There are multiple levels of affiliates and referrals. When a given affiliate has reached the maximum number of referrals they can refer, any "spillovers" will be placed as a referral for this affiliate's first referral.

For example, if affiliates are allowed 3 referrals each and you, as one of the affiliates refers 4 other affiliates - Affiliates A, B, C, and D. Affiliates A, B, and C will be placed directly below you in level 1. Affiliate D will be placed as a referral made by Affiliate A. Therefore Affiliate D will be placed in level 2. This method helps fill up the chain much faster and allows you to generate the most income from a larger range of referrals. Referrals that you generate for yourself and that are generated for you by the affiliate who referred you.

A forced matrix adds incentive to an affiliate to sign up. As they and the affiliates before them will help develope their downline. Thus increasing your sales as the system owner.

I have, also forwarded you instructions on how to setup the forced matrix in your back office. Do you require additional information?



Ask For Clarification

Q. On your forced matrix how much does one individual make for signing each individual up?

A. You can specify the amount that they should receive as a percentage.  Also, you can set a set amount that they will receive once they have completed their matrix (when their matrix cycles).

Ask For Clarification

Q. Can affiliates see there downline in the back office?

A. Yes, there is both a graphical report and a table report that they can see.

Ask For Clarification

Q. How do we prevent our IP for our site from being blacklist?

A.
  • Establish a good email reputation by not sending out emails that could be considered spam and by not sending emails too frequently.  The more useful an email is, the better.
  • Have your affiliates follow the whitelist instructions to whitelist your domain name.  Possibly provide a reward for them doing it if possible.
  • Ask your affiliates to open each email they receive, and not delete without opening, as it is suspected that many ESP's (Email Service Providers) monitor these actions.
  • Do not send emails which only contain images, but no (or very little) text.  This is seen as being a sign of spam by many ESP's.
  • Limit how often OR how many emails your affiliates can send.
We have reports where we can monitor complaint rates for your affiliates.  We have not yet made these reports visible to our clients, but if you put in a request, we can send you a copy of the report so you can contact/delete affiliates that have higher complaint rates.

Ask For Clarification

Q. How Can Member Add their OWN Video to the Capture Pages?

A. In their back office they would click on the "Capture Pages" button.  There it will show a list of all the capture pages with an edit option beneath the ones that are editable.  From there, they would click the edit link and they are taken to a page with a WYSIWYG editor where they can put the embed code for the video they are trying to add.

Ask For Clarification

Q. Where can we find the white list instructions?

A. Whitelist instructions change based off the email service provider you use.  To get the correct instructions you can use the url below:
http://capturepagemail.com/[email protected]&[email protected]

In the url above change where it says "[email protected]" to be the email address you want whitelist instructions for.

Ask For Clarification

Q. How would I put pages in your back office?

A. Information on installing pages is located here https://www.leadcapturepagesystem.com/admin/document.php?id=28. We can, also install pages for you at $10 each.

Ask For Clarification

Q. How do I add link a PDF document to my website. I want it to be so that I can upload the document, and the users can click a link that will open up the document.

A. Add the link to the word document. The link should work in the pdf. If you would like to supply us the link destination we can check to make sure working for you after installation.

Ask For Clarification

Q. How can I import leads into an affiliates account into a specific autoresponder series (lead group)?

A. First, you have to login to your system. Look for and click the import leads button.



Then you will be redirected to a page where you have to upload the CSV file containing a list of the leads to upload.



And once you've uploaded the file. Scroll all the way down, and from there you will see a dropdown for the lead groups. So each lead groups have different sets of autoresponder messages. 








Ask For Clarification

Q. If I want to buy traffic on my site, and someone who is doing the traffic, asks me for a urldo I give them www.proteambuilders.com and will it rotate the usersnames, or do I have to use www.proteambuilders.com/rotator.php?

A. To use the rotator you would use this link:
http://www.proteambuilders.com/rotator.php

Ask For Clarification

Q. How do I set the system so that access to the backoffice is not given until after payment is received?

A. Under "Advanced Features" in the "Misc" section there is an option for system is free where you can select no, making it where someone has to pay before creating their account.

Ask For Clarification

Q. How do I unlock an affiliates account after they have tried to login several times?

A. An affiliates account is locked after 7 consecutive unsuccessful login attempts.

To unlock their account you will reset their failed login attempts.  To reset an affiliates failed login attempts to the admin's account account and go to "View Affiliate List". 
Click the "view" link for the affiliate you wish to reset their failed login attempts for. 

In the popup that appears click the reset button in the failed login attempts row.


Ask For Clarification

Q. What is the proper way to enter a Bad Username Action?

A. When logged in as the admin go to "Advanced Features".  Then, under the "Misc" tab, put the URL of the page a person should see in the "Bad Username Action" field.  The URL you enter should be a full url including http://.  If the field is left blank, then it will display the admin's capture page.

Ask For Clarification

Q. Is there a way when a visitor enters a bad username in their url to have it go to a specific affiliate?

A. In "Advanced Features" in the "Bad Username Action" field put the URL of the affiliate's capture page that you want the visitor taken to when they enter a bad username.

Ask For Clarification

Q. If the user is flagged as Suspended and someone goes to a link with the suspended affiliates ID or username will the Bad Username Action take effect?

A. Yes, if a visitor visits a page of someone suspended then it will use the same action specified for the bad username action.

Ask For Clarification

Q. if a person changes their name and email

are they still able to log in?

do they need to use the new or old to log in?

Will the new work as log in credentials?

Thanks

A. Yes, the new email will work as their login email.

Ask For Clarification

Q. I logged in to my sit as the admin and I edited the AR messages but when a visitor fills out the capture page form it still sends the old AR message. Why is this and how do I fix?

A. When affiliates are allowed to edit the autoresponse messages, then when you as the admin make a change it does not change the messages for the affiliates.  There is a tool in the LCPS Client Admin where you can reset all the messages for your affiliates.  NOTE: Any issues with a lead, we will need the email address and approximate time it was sent to look into it fully.

Ask For Clarification

Q. How Can i manage the import leads and give access to certain affiliates not the others?



A. To import leads, login to your system. Look and click for the import leads button.





Then you will be redirected to this page where you have to upload your CSV file from your computer.


Once you've uploaded your CSV file. You will be redirected to this page, where all your affiliates will be shown. In order for you to distribute those leads to some of your affiliates and not all (access to some affiliates and not others), you have to click on those little boxes on the left part before each name. Also you can see the option below during the import to set the lead group. Each lead group have different sets of autoresponder messages.



I do not completely understand the question and I'm not sure if this is the answer you are looking for or if your question was for something different.  If this is not the answer you are looking for if you can provide more details and we'll try to answer your question better.

Ask For Clarification

Q. In the matrix can they make money without personally sponsoring anyone if I choose to do so?

A. Yes, when someone in their uplines refers someone, and their first level of the matrix is full already, it feeds down, giving the new signup to one of their downline.  This way, people can potentially make money if someone above them is really active.

Ask For Clarification

Q. Where to find the tool to edit ALL the LCP AR messages?

A. admin/autoresponses.php

Ask For Clarification

Q. How to we have contact us emails go to new email address? Where do we go to trigger it Admin's my personal info section, or Advanced feature's admin contact email? What is the difference?

A. It uses the email put under advanced features if an email is put there.  Otherwise, it uses the email under the admin's my personal info page.

Ask For Clarification

Q. [Q-1021] I am currently searching for a lead capture page capable of automating the process of building a matrix, not just personal signups. Is this what this page is referring to?

A. Yes, that is what this question is referring to.  The matrix comes with the commission tracking plugin which is an additional $100.

Ask For Clarification

Q. Can capture page templates be edited?

A. The content of a capture page template can be edited through the editor in your back office. You can, also edit the html of the pages through the file manager in the LCPS Client Admin. If you need edits that can not be done in the back office we can setup a support request to make the changes.

Ask For Clarification

Q. Do you have to have the html template for the opt in pages and landing pages before coding, or can you begin coding without it?

A. We can install and configure the system without needing the pages.

Ask For Clarification

Q. My personal info e-mail overrides advanced features e-mail for contact us.

So if we edit advanced features contact us e-mail how will that now go to our support at critical shortcuts.com email?

A. It's the other way around.  What you have set under Advanced Features overrides what is set under My Personal Info.

Ask For Clarification

Q. When a person pays is it set to return buyers to create account form or do they have to manually click something?

A. Depending on the settings inside of your payment processor, it may require the person to click a button to return the create account page OR it may require automatically redirect to the create account page after a specified amount of seconds.  You can test out the button to see which setup your payment processor uses with your account.

Ask For Clarification

Q. How do I edit/change ALL AR emails for all affiliates?

A. In the LCPS Client Admin, go to your Site.  Under the Site tab click the "Tools" tab, then click "Reload Affiliate Messages" and it will take you to a place where you can reset everyone's messages at.

Ask For Clarification

Q. How do I set up the link at the bottom of my autoresponder letter so people can go to my site within the letter.
I want them to go to the link that they are forwarded to after the fill the capture page.
I want that same link at the bottom of each autoresponder letter and I want my affiliates to be able to change it to have their own at the bottom of each letter..

A.

Overview
Affiliate variables allow you to create custom variables for your affiliates.  Examples of affiliate variables can be anything.  They can be a spot for an affiliate to paste the embed code for a video, a place for them to put their payment details if they are receiving payments directly, a spot to put their username for another program, etc.  The values an affiliate puts for their affiliate variable can be displayed on their capture page, in autoresponder messages, and on some pages in the back office.  Beginning with version 4.0 of our software you are able to add an unlimited amount of affiliate variables.

 

Managing Affiliate Variables
To add/edit/delete affiliate variables go to "Manage Affiliate Variables" while logged in as the admin.  Affiliates variables added by the admin at the "Manage Affiliate Variables" page appear in the affiliate's "My Personal Info" page.

Ask For Clarification

Q. Is it possible to do a 5x5 matrix with this system? Were you guys working on a matrix one and when will that be available?

A. Yes, we have already setup the code for the matrix in a past upgrade and it is already possibley to do a 5x5 matrix.

Ask For Clarification

Q. How do I setup a 5X5 matrix?

A. Go to "Advanced Features" and in the "Commission Tracking Plugin Settins" tab change the value for the "Type of Tracking" drop down to "Forced Matrix".  After you do that a section will appear below it allowing you to configure the matrix.

Ask For Clarification

Q. What does affiliate showcase looks like?
Where can I see a sample?

A. You can see details showing how it works in this document:
https://www.leadcapturepagesystem.com/admin/document.php?id=1092

Ask For Clarification

Q. Is it best to have one account per company that you are promoting or can you promote numerous companies from one account?

A. It depends on all of the details but it is typically best to do it all from within one account.  Changing the redirect per a package can be done by creating a separate create account page for each package, and having the create account page have a hidden field named "splash" and set it's value to the filename of the default page for that package.

Ask For Clarification

Q. Where can I find sample autoresponder messages?

A. Log int here:
65leads.com/admin

It's the same login information you use for our site.  The messages you can copy.  The pages or banners we need to copy for you.

Ask For Clarification

Q. I allowed members to upload photos. What is the code and the name of the php file to paste it into, or instructions on how to permit WYSIWYG to insert the photo?

A. Within the php file you can use the $image variable.  Within the WYSIWYG editor you can use the ~image~ tag.

Ask For Clarification

Q. What link would I resend them if they aren't making it back from paypal??

A. http://YOURDOMAINNAME.COM/admin/create.php

Replace YOURDOMAINNAME.COM with your domain name.

Ask For Clarification

Q. Do you have a forum plug in, or one anyone uses to have members log in and ask questions directly to other folks inside proteam?

A. Currently we do not have such a plugin.  It's possibly to request us to create such a plugin as an upgrade request.

Ask For Clarification

Q. I have seen from the documentation that we can edit pages but can we upload our own in future to overwrite existing files?

A. Yes, you can.  However, when we install the page we add specific php code.  You first need to download the .php file for the page you want to edit to be sure to include our code.  You need to be sure that the editor you use does not alter the php code or it will mess up the page.  If editing yourself, it is typically best to keep a backup of the one we install in case you have an issue.

Ask For Clarification

Q. If I wanted my designer to make a bunch of different capture pages and such, is there any documentation on how to add more capture pages ourselves and if so, can I get a link to it?

A. Below is a link to the overview page:
https://www.leadcapturepagesystem.com/admin/document.php?id=28

Below is a link showing the basic code that needs to be pasted into a page:
https://www.leadcapturepagesystem.com/admin/document.php?id=1243

Below is a document explaining how the form fields need to be setup:
https://www.leadcapturepagesystem.com/admin/document.php?id=1242

Ask For Clarification

Q. If I install a page in the back office does it automatically appear for affiliates to be able to see in their list of available capture pages?

A. With a Team system pages become visible to affiliates in the back office as soon as you add them.

In a Pro system pages become visible as soon as they are added to a content group.

Ask For Clarification

Q. Is there a way to make it mandatory for a new member to sigh up for one or two program before they can get access to the free system?

A. when adding variables for them to put there username for that program  add it to the create account page so they have to before completing account

Ask For Clarification

Q. If we upgrade our system by clicking the button inside our file manager is that going to remove the modifications you've made to our system?

A. It's possible you will loose some changes to the back office.  However, we do a backup and it is just a matter of copy over the old code and can be added back easily.



Ask For Clarification

Q. Is there a way to make it so if some joins program A their system will be setup for program A and If some one joins program B their system will be set for program B ?

A. With a Pro system you are able to do this.  You can setup multiple packages and setup so that affiliates can join into a specific package.

Ask For Clarification

Q. As I understand the software should be hosted by you and you charge for hosting. I can not find anywhere on your site where you explain the month to month cost of hosting. Can you please advise?

A. Yes, the software must be hosted by us.
Refer the link below for the cost of hosting:

https://www.leadcapturepagesystem.com/softwarehosting.php

Ask For Clarification

Q. The system will allow me to login only with the temp password. It will not let me change it. Also it will never allow me to get to the page to pay. Any suggestions?

A. To change your password you would need to login at the URL below using the same temporary login for the leadcapturepagesystem.com site:
http://65leads.com/admin

Below is a direct link to the invoice where you can pay for it without needing to login:
https://www.leadcapturepagesystem.com/payinvoice.php?id=4050

Also, let us know if this is not the invoice you wish to pay for, we can delete it if needed and create a new one if your needs have changed.

Ask For Clarification

Q. Question. New upgrade allows for password-protected pages. How do we do that? Which pages could we password-protect?

A. You can password protect any capture or landing page.  To do so, when editing the page click the advanced features button, and you will see an option for password protection where you can select yes to have it password protected.

Ask For Clarification

Q. Is there a way to tell when affiliates log into the system? Specifically for someone who says they never got access?

A. Yes, go to "View Affiliates" and click the "view" buton next to the affiliate and there is a section at the bottom of the popup that will appear showing the login history.

Ask For Clarification

Q. As I create additional pages and resource pages under that membership will it automatically show up under that piggyback URL?

A. Resource pages are only seen in the back office.  The only way to create new pages on a piggyback yourself is to duplicate the page installed on the piggyback domain (using the duplicate feature with version 4.11)

Ask For Clarification

Q. Is there a duplicate capture button
in the back office for admin too?

We would like to duplicate
our 100% commission page
so we have 2 available.

A. Yes, with our newer software the admin is also able to duplicate capture pages.

Ask For Clarification

Q. How do I add pages to my system?

A. Information on how to install pages can be found in your LCPS back office help documents here https://www.leadcapturepagesystem.com/admin/document.php?id=28. There are many additional documents that will help you to start using your system.

Ask For Clarification

Q. How do my affiliates refer people to the system i don't see how to do that from the demo affiliate i created.

A. There are many ways to do that depending on the setup in your system, and also if you are paying commissions or not, or if your system is free.  For example, they could send them to a capture page which redirects to the join page.  They could send them directly to the page with the payment button.  If free, they could send them directly to the create account page.  We would need to know your setup to better know what method works best for you.

Ask For Clarification

Q. Does your system integrate with Traffic Wave Autoresponder service?

A. Yes, it can be setup to use the TrafficWave autoresponder system.

Ask For Clarification

Q. We currently have the commission tracker set to pay to multiple direct payments to affiliates
we have 1500 active members on the direct pay that we want to to stay on direct multiple pay plan..

however, what we want to do moving forward is to have an additional membership that will be setup as one payment to admin and we will pay the affiliates..

in the commission tracking plug in settings it seems we can only have multiple direct pay or
one pay to admin ..

what can be done to facilitate two different types of payment in the commission tracker?

A. It's not possible to have direct payment for some affiliates and single payment to admin to other affiliates.  However, if you switch from direct payment to single payment then it won't mess up the existing affiliates that already paid, the issue instead could be it wouldn't suspend them if they cancel their payment.

Ask For Clarification

Q. When new members order they get a welcome e-mail (here is your capture page) how do we affect which capture page is in that welcome e-mail?

A. When logged in as the admin go to Advanced Features then in the Misc tab there is a setting called "Default Capture Page" where you can change the default capture page that is loaded.

To edit the contents of the email that is sent go to Edit Autoresponse Messages then at the bottom in the Misc Messages section click the link "Create New Account Email".Create New Account Email

Ask For Clarification

Q. Exa: ~createmessage~. Where do I go to edit the value of these commands?

A. As a general rule, all of these can be found in:
/uploads/adminpages/misc

And then it is typically the filename (exa: create) followed by -BRIEFDESCRIPTION.  So, in your example, if it was on create.php then the page would be something like:
/uploads/adminpages/misc/create-createmessage.html

Ask For Clarification

Q. How do I want to enter the images from my splash pages into a different folder?

A. In the File Manager folders show as red links.  You can on the links for the folder and it will take you into the folder where you can upload files into it.  Also, there is an option on the right side where you can add new folders that you might need.

Ask For Clarification

Q. For our home page action,under advanced features. When we set it to order page,it takes them back to or old system?

How do we set this to be our order page?

A. That setting will take them to page /admin/order.php
There is another option to specify which page you use for your order page and I believe this is the setting you prefer to use.

Ask For Clarification

Q. How would the system know if the person filling out the form is an affiliate?

What if the person is at the library and just put in an arbitrary e-mail address?

A. It knows if the IP address of the person filling out the form matches the IP address used by an affiliate to login.

Ask For Clarification

Q. We just got an order in for admin, not an affiliate. How is it possible for someone to order from admin? what would they have had to do?

A. By default, if they do not specify a user and put in the full url for the page, it will show the admin page.  There is the option under "Advanced Features" in the Commission Tracking Plugin tab that allows you to modify it.

Ask For Clarification

Q. What is the current time frame to get a replicating pdf ready for a page? Can the affiliates information replicate in it.
Can the replication be anywhere in it? What do you need from me?
Is it something you have directions on how to make and set up in the system?

A. 2-4 days is the current timeline.

Replication can be anywhere, but only 2 pages is included with the price.  Additional pages are handled as a support request.  This does not limit/apply to all the pages in the pdf, just the pages that have custom details.  So, you can have a page in front, and in the end of a pdf with dozens of pages for the set price without needing a support request.

We need the PDF showing where the affiliate details should be (images, personal details like name/email/phone/address, affiliate variables).

There are no instructions. A PDF with the details above is what we need to be able to complete the replication.

Ask For Clarification

Q. How and where do I edit my homepage?
Currently my home page shows the order page.

A. To edit the page that is currently shown, while logged in as the admin go to "Edit Pages" then click "Edit Order page".

To modify it to use a different page go to "Advanced Features", and under the Misc tab, at the top is a drop down to control the page that is shown for the home page.

Ask For Clarification

Q. when we set email settings to allow affiliates broadcast frequency once
everyday.
does that mean:
1- one broadcast per leads group and downline ?
2- or just one single broadcast through that affiliate account per day
3- how about the auto-responder does it count? or 2 separate things
manual broadcast and AR?

A. It means: just one single broadcast through that affiliate account per day

No, the autoresponder messages do not count.

Ask For Clarification

Q. I'm concerned about blacklisting of your auto-responders IP,what are you doing to provent this from happening? How or what is the deliver ability of the emails that are sent out by your auto responder?

A. To handle spam we charge email overages and use that to determine a sites usage instead of bandwidth or other methods.

Our email delivery is not perfect.  It is typically better than others because we charge for emails, plus good enough where you can largely develope YOUR OWN reputation with negative impact from us (a more nuetral launching pad).  Also, if a bigger issue, we offer dedicated servers with dedicated IPs that we manage for $100/mo plus $300 setup.  Then, you can do a wide range of additional things (like purchasing certification, 100% own reputation, etc).

Ask For Clarification

Q. - if they select multiple leads groups (lists) for the same broadcast, will that work ?

- if affiliates send manual individual email to their leads of downline will there be any limits?

A. -Yes, they can send to multiple lead groups at once.

- With a Pro system you can set limits for each package.  Otherwise there are no limits for amount of emails sent, and the only limits are on importing as set under advanced features.

Ask For Clarification

Q. 1) If I grow a list of say 100,000 contacts how is the delivery rate when I do a Broadcast?

2) Are there chances of being blacklisted especially my Domain?

3) I have seen max number of broadcasts are 1 per day.
If I wanted to make a special request can you set for me the broadcast to be multiple daily?

A. 1) Delivery rates are something that is determined by the quality of emails you send from your site.  The better quality emails that are sent (and more opens instead people reporting as spam or deleting without opening) improves your delivery rates.  We charge for overages after 10,000 emails.

2) It depends on you if you get blacklisted.  If you import cheap leads into your system then there is a greater likelihood that you will become blocked.

3) There is a setting where you can change the amount of broadcasts your affiliates are able to send each day.

Ask For Clarification

Q. With the piggyback domains since I have the pro system I can set up different platforms with, correct?

A. Correct.

Ask For Clarification

Q. Is there a way to create a page within resources that we can work on and not have it show until we're ready?

A. With a Pro system you can do this by creating a content group (or package) that no one can see, then assigning it to that content group or package.

Ask For Clarification

Q. Can you please clarify which values should be used for “campaign” variable in your two offers?

A. The campaign value is something we don't use and we just pass through.  We have no idea which value you should use for what you are doing.  You should ask Joseph what value to use as he controls the advertising campaigns.

Ask For Clarification

Q. Can I change the filenames of my current capture/landing pages that are already installed?

A. There are several steps involved and it's typically easiest to have us do the change for you.

To do it yourself:
  • Rename the filename under advanced features.
  • Download the old file in the file manager, rename it to the new filename, then open the file and change the filename shown in the first couple of lines of code, then upload the new file.


Ask For Clarification

Q. For add a membersip (package), what is "Access level"?

A. Access level allows you to control who can see the page.  Affiliate packages (memberships) are also assigned an access level.  An affiliate can only see content with an access level equal to or lower than the access level of the membership that they belong to.

Ask For Clarification

Q. Is it possible to do a OTO (one-time-offer)?
a one time offer that would show right after prospects pays but before they create an account?

A. It's technically possible, but would not be easy to setup.  We would need to create either a special order button or special create account page for you.  It would be easier to setup the OTO page to be shown after they create their account.

Ask For Clarification

Q. There is an option in the back office in the VIEW LEADS at the bottom of the page that has a pull down menu where you can select a lead group Active - Converted Inactive etc.
Undert that pull down menu is a BOX that you can check that says SEND INSTANT MESSAGE.

Not sure what happens when you program that function and how do you activate it then what instant message do you send?

A. All series of follow up messages are attached to a lead group.  You can assign these leads to any of those groups and then choose if you want it to send the instant message belonging to that lead group.  Under Edit Autoresponses you can see which messages belong to which lead groups.

Ask For Clarification

Q. Where can I find more information on the matrix and other compensation plans?

A. Below is a link describing the matrix and other compensation plans:
https://www.leadcapturepagesystem.com/admin/document.php?id=67

Ask For Clarification

Q. If we add another membership under memberships how does a person pay for that?

A. You have to add an order button for it.  You can add the ~~ code for the order button to the order page and then affiliates can order that membership there.

Ask For Clarification

Q. Where would I got to change the copyright on the pages?

A. We have to change the copyright message in the back office pages for you.

Ask For Clarification

Q. I want to make my piggyback domains work with my PRO system. How would I got about doing that?

A. The piggyback is always installed attached to your system.  After installation, the next step is to copy any pages over to it that you want installed on the piggyback domain.

Ask For Clarification

Q. Do I have access to any SQL database on my domain with my system?

A. With a dedicated server through us you have phpMyAdmin access.  With a shared hosting account (the $10 or $30/mo option), the only access you have to the database is to the database already created for you and you would have to access it via php code.

Ask For Clarification

Q. Home Page Action? What does this mean?

A. The home page action is what a person should see when they visit your domain name without any file/user/folder specified (YOURDOMAIN.COM).  For example, if your home page action is the admin's capture page, and your domain name is YOURDOMAIN.COM, then when they visit YOURDOMAIN.COM they will see the admin's capture page.  If you select "Other Page" then you should specify the URL of the page a person should be redirected to in the "Home Page Action URL" box below it.

Ask For Clarification

Q. How do we know what lead group they are coming from it used to say, such as hope, education, working for you........

A. On the "View Leads" report you can see which lead group a lead belongs to.  Also you can use the code ~capturepage~ in the instant notification email to have it indicate which capture page the lead came from.

Ask For Clarification

Q. With the Tropo Plugin, How would I setup an instant text message for all memberships, so when they add a lead, it will automatically send a text message to their leads, without having to manually set it up for each affiliate?

A. While logged in as the admin go to "Phone/Text AR".  Then add a message in the "Text Autoresponder" section.  This will setup a message to go to leads instantly when they fill out the capture page belonging to a member that has Tropo credits. Beginning with version 4.2 you will be able to add the message for the admin and then it is used by all affiliates (in previous version each affiliate would need to setup separately).

Ask For Clarification

Q. how does this script work with a multi level program with offline payments? meaning if person a joins ant level 1 and they refer person b at level 2, how is the payment done if person a is only qualified to receive level 1 payments? will the system automatically tell the new affiliate to send their sponsor their level, and then to send the remaining balance to the next qualified person?

thanks.

A. With rollup payments turned on then yes it will do as described where each affiliate has a limit on how much they can earn based off their package and then any additional payment amount is passed up to the next qualifying sponsor in their upline.

Ask For Clarification

Q. I have a ROBOT that is filling out bogus emails in the CONTACT MANAGER. How do I turn on the CAPTA option to prevent this?

A. Depending on the page you want it added to we may need to manually add it.  What is the URL of the page you want the captcha added to?

Ask For Clarification

Q. How do I install a capture page within the lead capture page system?

A. Below is a link to a document that goes over the process for installing a capture page:
https://www.leadcapturepagesystem.com/admin/document.php?id=28

Ask For Clarification

Q. Can you tell me where I find the edit membership icon?

A. When logged in as the admin click on "Memberships" in the bottom right side of the page.  Then you will see a list of all of your memberships with the edit link.

Ask For Clarification

Q. When we get a new membership, the people that buy it that have the old one also ... will everything be in the same back office or will it all be separate like they have two back offices?

A. If an existing affiliate purchased into a separate membership if they use the same email, then they would cancel their old subscription and would belong to the new membership.  If they use a new email and have 2 separate accounts, then they would have 2 separate logins and see separate things in each back office.

Ask For Clarification

Q. How many emails can be sent out per day, or week as far
as broadcasted, and sent out be the autoresponder?

A.

Ask For Clarification

Q. Is there a certain amount of emails each (affiliate's) account can broadcast per day or week?

A. You can set the limit to limit the amount of emails that can be sent in a month and the frequency that affiliates can send broadcast messages.

Ask For Clarification

Q. What is the pricing for different amount of emails sent out each month?

A. Regular hosting includes 10,000 emails sent each month. Pricing for additional emails sent is:
200,000+ is $0.005
75,000-99,999 is $0.0075
25,000-74999 is $0.001
10-000-24,999 is $0.002

Ask For Clarification

Q. How does a piggyback domain work?

A. A piggyback domain is an additional domain added to your system which replicates for all of your affiliates.  For example, if the domain name for your system is yoursystem.com, you can also have additional domains setup with replicating pages.  These additional domains are called piggyback domains.  So, if a user with the username "demo" belongs to yoursystem.com, and you add a piggyback domain called yourpiggyback.com, then yourpiggyback.com/demo will be username demo's replicated page on the piggyback domain.

A piggyback domain is $10. We are happy to send you an invoice.

Ask For Clarification

Q. Trying to create on capture page I keep geting the message that my e-mail is already being used, but that is the e-mail I use on Pay Pal

A. It needs to be the primary email used in your PayPal account.  What is the system you signed up under and we can research and find the correct username.  If it has been a couple of days, also include the transaction # to help us find it.

Ask For Clarification

Q. So is it mandatory that in order for an affiliate to have both memberships that they have two separate accounts in order to see everything?

A. You can have 1 membership that has everything visible in it.  If an affiliate will belong to 2 memberships then they would need 2 separate accounts.

Ask For Clarification

Q. Is the pricing for the 200,000 emails sent each month at 0.005 cents $1,000 per month or $100?

A. If you send 200,000 emails in a month with our shared hosting plan of $10/mo it would cost you $140.  This is because it is in tiers.  Your first 10,000 emails are free.  Next 15,000 are $0.002 per an email.  Next 50,000 are $0.001 per an email, etc.

Ask For Clarification

Q. When leads are imported and assigned to a user, does it automaticly start sending out the autoresponder emails? If not what do I do so the AR is sent out? Or can they only be broadcasted by the user once i upload them into their lead list?

A. Yes, it will automatically start sending them the autoresponder messages assigned to the group they were imported into.

Ask For Clarification

Q. On the piggyback domain, will the autoresponder, broadcasts, and emails look like they come from the piggyback domain, or the original domain?

A. They will look like they came from the primary domain.  With the new version we are releasing, version 4.2, you can define what email the From email should be.

Ask For Clarification

Q. Will using a piggyback domain that does not have the words 'free' and 'cash' in it improve my email deliver-ability?

A. Honestly, I am not very sure.  However, in general, the emails will get best delivery if send from the primary domain instead of some other domain.

Ask For Clarification

Q. Do you have an affiliate program that I can Join?

A. Yes, we do have an affiliate program.  Signup like you will order something, and it will create a free account for you.  After that, you can then promote our products and earn money.

Ask For Clarification

Q. How do I create an auto rrspnse message when someone emails me?

A. This currently isn't possible.  You would have to submit it as an upgrade request.

Ask For Clarification

Q. how do i pay for the upgrade request....there is no link to buy it

A. Send a support request in for what uprade request you are looking for an we will send you a invoive

Ask For Clarification

Q. Can I have MX records setup so I can manage my email accounts with GoDaddy?

A. We can setup MX records with GoDaddy.  But then they would handle your emails and you may have delivery issues with emails sent from our system so we do not recommend it.  We also have a back office where you can create email accounts, or setup emails with forwarding, and can manage your emails through us if that is possible for what you need to do.

Ask For Clarification

Q. Do yall have a facebook ap? Where if you put your website on facebook it shows up the website and a description, etc?

A. We have a few items that integrate with Facebook.  Do you have an example of what you mean?  We have the comments which we sometimes put in the back office or on landing pages where people can leave comments about your site through Facebook.  We also have an inviter.

Ask For Clarification

Q. Does your system have the ability to upload several large lead lists?

A. You are able to upload your lead lists into the system. They must be in a CSV file. It is setup to allow larger lists, but remember, we charge for every email sent over 10,000 so importing large lists can be expensive if the leads are not good quality leads (this is how we discourage spam).  We can, also upload the leads for you if you prefer.

Ask For Clarification

Q. I'm trying to find where the memebr places their link on how they want to get paid ever month or wth the one time bonuses. Can't seemt o find that location. Can you advise?

A. You would setup an Affiliate Variable for them to provide it (exa: An affliate variabled called "PayPal Email").  Then, they would put the value for it on the "My Personal Info" page.

Ask For Clarification

Q. What is the inviter?

A. Import your contacts from GMail, Yahoo and Hotmail.  Write to a friends wall on Facebook, and have it create an event in the future and invite all of their friends (exa: webinars, events, etc).  New apps like AOL, Twitter, LinkedIn will be added.  During Beta you have limited control over look and it is only in English.  REQUIRES YOU TO SIGNUP FOR A FREE DEVELOPER ACCOUNT FOR EACH PROVIDER THAT HAS TECHNICAL FORMS TO FILL OUT.  WHEN CAN DO IT FOR YOU AS A SUPPORT REQUEST IF PROVIDED WITH LOGINS FOR EACH ACCOUNT OR INSTRUCTED TO CREATE NEW ACCOUNTS WITH A SPECIFIC EMAIL AND PASSWORD.

Ask For Clarification

Q. OK I just completed that task - where in my admin does this system process those commissions and automatically pay them?

A. There is a report in the "Affiliate Center" at the bottom of the page where you can see who has earned what and what payouts you need to make.  You need to manually do payouts.  For PayPal and Payza there is an export to CSV option which allows you to make all of the payouts at once.

Ask For Clarification

Q. I have another person who is interested in your system but would like to have an affiliate url so that I can earn commission. How do I do this?

A. You need to signup for a free account (Add an item to your cart and signup like you will purchase, then delete the items from your shopping cart).  After joining, you can login to 65leads.com or to leadcapturepagesystem.com and at both places it provides you links in the back office to use for referring clients to either site.  Also, after signup, have the 2 people you already referred send us an email saying that you referred them and we will attach them to you as the referrer.

Ask For Clarification

Q. Is that $235 a year for the Capture page system?

A. $235 is a one time fee.  If you host with us hosting starts at $10 a month.  Also, at this time the price for our cheapest package with our software is $275.

Ask For Clarification

Q. I wanted to set up the same system but for a different opportunity whereby I will be using a different LCP and will need this to LCP to go to a different set of Auto responder letters than what is already in my system.
I was wondering if there is a way that I can simply add this to my already existing system or is it that I have to purchase an entire new system.

A. Yes, you can add new series of pages/domains/autoresponders to your system.  If you need separate affiliate packages (so affiliates only see the appropriate content) then you would need a Pro system which allows this type of grouping.

Ask For Clarification

Q. Hi Team!,

I have a question concerning creating my own design. If I am purchasing the Team system, what all should I be designing? Capture, Landing, Back Office? If So how many pages in the backoffice? Lastly what format do you need my designs? HTML or Photoshop?

A. Capture Page, Landing Page, and any other front end pages you want.  For the back office, we just need a header (996x195 for best size). Either HTML or PhotoShop is fine.

Ask For Clarification

Q. How do I view your capture pages?

A. You can view all of them at:
http://65leads.com/admin/templates.php

Ask For Clarification

Q. We created a new membership. Will it also have a whole new back office with a getting started page?

A. By default the back office is the same.  But, we can customize it as needed to look different from the other back office.  They would still login at the same place, but we can have different headers, etc for the back office for affiliates in the new membership.

Ask For Clarification

Q. How do I change the initial email that goes out when someone makes an account with us?

A. When logged in as the admin go to "Edit Autoresponse Messages" then at the bottom click on "Create New Account Email".

Ask For Clarification

Q. If someone orders and I am the referrer do I get a commission like an affiliate?

A. Do you mean if you refer a client to us?  If so, yes, we give a commission for referrals.

Ask For Clarification

Q. I had 2 other systems before and they still show up in the back office, but all my affiliates plus leads were removed. Why? Can I not get those back???

A. This is because you canceled the hosting for these systems.  We store the original files for your site, including database, for 6-12 months.  If you wish, you can reactivate your site.  Or, if you only need the data, you can open a support request for us to get the data and send to you.

Ask For Clarification

Q. Where can I see the commissions I earned from referring clients to you?

A. To see your commissions earned you need to login at http://65leads.com/admin and use the same login information you use for our back office.

Ask For Clarification

Q. How do I edit the autoresponder message in the backoffice? Do I need a plugin for that?

A. Go to "Edit Autoresponses Messages" while logged in as the admin.  You only need the plugin if you want affiliates to be able to edit the messages themselves.

Ask For Clarification

Q. When assigning a support request what does the colored bar with a number (1, 2, 3, 4, 5, 6) mean? What does the score underneath it mean (is a score of 10 better than a score of 30 or vice versa)?

A.
That is a skill level for our tech depending on the difficulty of the task


Ask For Clarification

Q. When using a direct payment option when some one cancels their membership what happens to their downline? Do their payments get passed off the the admin or what happens?

A.
Direct Payment allows affiliates to receive payments directly.  This makes it so there is no need for the admin to send payouts to affiliates of commission earned.  With Direct Payment visitors who order will make separate payments to each party being payed.



Ask For Clarification

Q. For the inviter do you have any information on that for the order page???

A.
The following information on the importer/inviter is located in your LCPS back office:

Import your contacts from GMail, Yahoo and Hotmail.  Write to a friends wall on Facebook, and have it create an event in the future and invite all of their friends (exa: webinars, events, etc).  New apps like AOL, Twitter, LinkedIn will be added.  During Beta you have limited control over look and it is only in English.  REQUIRES YOU TO SIGNUP FOR A FREE DEVELOPER ACCOUNT FOR EACH PROVIDER THAT HAS TECHNICAL FORMS TO FILL OUT.  WHEN CAN DO IT FOR YOU AS A SUPPORT REQUEST IF PROVIDED WITH LOGINS FOR EACH ACCOUNT OR INSTRUCTED TO CREATE NEW ACCOUNTS WITH A SPECIFIC EMAIL AND PASSWORD

With the Importer/Inviter Plugin it requires that you create an App for the application within your Facebook account.  If you forward us your login information for this account we can create the app for you as a support request.  There are 2 Facebook apps that you can setup. The first is the Facebook Inviter (aka Blaster) which is the one that allows visitors to see a list of their friends and invite them one by one with a prewritten message.  The 2nd is the Facebook Event Inviter which creates an event and invites friends selected to attend the event.

Direcgtions on how to setup the App is located in your LCPS back office documents.



Ask For Clarification

Q. -Do you have a new text broadcast company besides tropo?

-When i broadcast email and set a start time...will it start if i have another email blast still going? So, will the both go at same time, or does one have to wait til the other is done?


A. Yes, Twilio.com is supported in our newer version that you have (v4.2).

If you do a delayed blast, then it would mix in with any other blasts going out.  Texts are sent at the rate of 40 per a minute, so a larger blast takes longer, and if many large blasts are set at the same time then they would be sent out together at 40 a minute until all blasts are complete.

Ask For Clarification

Q. Do you offer any payment plans to get and use the software?

A.
At this time we do not offer a payment plan. To purchase one of our systems would require payment in advance.


Ask For Clarification

Q. How much does Twilio charge per a text message?

A. At the time of writing they charge $0.01 a text, but you can see all their prices and policies at twilio.com

Ask For Clarification

Q. On multiple accounts, Basic account8.php and PRo account7.php and VP account9.php, since these have different information on them and a person say I use Paypal for example and they want to order the Basic account how do I differ that from the PRO or VP account.

A. When you create a billing option under manage billing you will assign it to a package there.

Ask For Clarification

Q. How do I setup a linear matrix in my system?

A. Login as the admin and go to "Advanced Features". 


Click the "Commission Tracking Plugin Settings" tab. Change "Type of Tracking" to "Forced Matrix".  Make the matrix width 1.
 Under "Qualifying Affiliates" set the amount of affiliates (credits) a person must refer/have to be able to receive affiliates into their matrix.



Ask For Clarification

Q. How do i sign up for twilio.com?

A. Go to twilio.com and signup there

Ask For Clarification

Q. How do we block an ip address?

A. You have to send the IP address to us and we have to block it for you.

Ask For Clarification

Q. we have hacking issue. What can we do to prevent this?

A. First, to change the password for the admin as that would be an easy way.  2nd, maybe good to also change the database password as this might be how they are getting values.  3rd, if still an issue, to look through code to make sure nothing has been injected to send details to a 3rd party site when someone joins.  Basically, these steps are to find out how they are doing it, then once found out how, it will be easy to correct.

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Q. How to create a direct payment button?

A. After you've turned on direct payment, you need to then setup the affiliate variables under "Manage Affiliate Variables" and setup variables for the button details.  The document below describes more how the buttons work and the exact titles to use for the affiliate variables when setting them up.

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Q. If I begin blasting an email to Affiliates, do I have to remain logged in for the emails to be sent, or can I log out after clicking send?

A. No, you do not need to stay logged in for all the emails to be sent.

Ask For Clarification

Q. When the site is ready will I be receiving ftp info?

A. We do not give out FTP details with shared hosters.  In fact, for security, FTP is completely disabled for the server (disabled within Linux itself) and instead we provide a file manager for uploading files.  With a dedicated server we do offer SFTP (secure FTP).  We restrict regular FTP (insecure) even on dedicated servers because it is not the wisest option (our servers have password hack attempts multiple times each second, all day long, and even with firewalls, FTP is still not 100% secure).

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Q. Where is the link to install a capture page and thank you page I already have created?

A.
You have two options:
1. You can go into the task under your site in your LCPS backoffice. There is an area on the right hand side, under the notes, where you can upload the file and we will install the page for you.
2. If you have advanced PHP knowledge in your LCPS back office, under the documents tab, you will find instructions on how to intall pages yourself.


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Q. We do not send out a bunch of emails, we use our autoresponders for that. How should we go about switching the hosting over to you?

A. We can put in a request for the transfer, and then coordinate a good time at night to do the transfer.  It is easiest if you can provide us temporary login information for the site you purchased the domain name from so that we can modify the DNS ourselves while doing the transfer (allowing us to do it at night ourselves, especially important since the site is live).

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Q. After uploading images / photos my admin control panel pages are distorted. Why is this?

A. Do you mean the thumbnails for the pages?  If so, the thumbnails need to be exactly 196x187 or they will get resized and possibly distorted.  We can create new thumbnails for you as a support request.

Ask For Clarification

Q. When I set the system to "Free" through admin, why does the Payza button still show on main index page, which I do not have an account with anyway?

A. Go to "Manage Billing" and delete the billing option there.  Making it free doesn't remove any buttons on the order page.  Also, if free, you should not need the order page as you would link directly to /admin/create.php?user=~username~ for affiliates to create their account there.

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Q. Where do people join into the system? Do I need a join now button?

A. Yes, you should add a button.  How you set it up depends on if you are giving the system away for free or charging affiliates for membership.  If charging, then you should link to /admin/order.php and you should setup buttons under "Manage Billing".  If free, you should link to /admin/create.php.  If you prefer, you can open a support request for us to setup buttons for you.

Ask For Clarification

Q. What is the link that affiliates would use to promote the system www.yourdomainname.com?

A.

http://yoursystemdomainname.com/index.php?promocode= username



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Q. Is it possible to password protect a page or even multiple pages, and if so how?

A. Yes.  You can make capture/landing pages password protected so a lead must enter their password to view it.  This can be done without any coding knowledge.  Also, you can create resource pages in the back office for members to view without any coding knowledge.  Also, we have instructions for creating members area pages if you need to create custom member area pages that need custom php code added to them.

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Q. How do I password protect a capture/landing page?

A. Go to edit the page.  Click the red button in the top right saying "Advanced Settings".  There, you will see a drop down where you can select Yes/No for Password Protection.  When you select Yes a section will appear beneath it where you will select which lead group(s) are allowed to view the page.  Each lead has a password assigned to them.  You can put the password into an email sent to them using the code ~password~.  You can view/edit the password when editing the lead.

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Q. Do autoresponders keep going out when an account is suspended or do they stop?

A. Autoresponder messages stop going out when an account is suspended.

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Q. Do you provide a feature that would allow an affiliate to insert a html banner code in form box so it would appear in a designated area on capture and landing page?

A. Yes, with affiliate variables you can do just what you said.  This applies to basically anything (could be a video code, a title, a username, or anything else instead of banner code).

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Q. How do I add a companies banner html code on the landing page?

A. For the type, select Textarea (large) and that will make a textarea box for them to put their banner code.  For default, put the default banner code.  Then for title put something like: Place Your Banner Code Here

Ask For Clarification

Q. How can I find the password for a lead?

A. Go to view leads,


then click on the edit icon next to the lead you want to find the password for. 

The password will appear as one of the values when editing the lead.


Ask For Clarification

Q. I cannot connect to the database because: Access denied for user 'sendyouremails'@'localhost' (using password: YES)

A.

Sometimes this happens if the server the site is on is reaching the limit set for it for mysql.  When this happens we typically are aware, and looking into it.  90% of the time when we've had these messages during the year of 2012 it was caused during the time the emails were sent at 4-6am (because at that time of day the server was busier and not strong enough to handle an attack).  In most of the cases it only happened that night to a specific server, and there is nothing we do.  In some cases we track IPs and block IPs. In some cases we change limits, or have hardware upgrades applied to the server.  The outages were only to a percentage of the visitors (so, those going over the threshold saw an error message, or page load issue), and were only for 1-10 minute spurts over the 1-3 hour period of time.  Outtages are really rare, and we do have pingdom monitoring (viewable from our sales site) where you can see history and uptime reports from pingdom.

The short answer is this is something that rarely happens, only 1-3x a year per a server, and it will fix itself in 1-10 minutes, it may happen again around the same time of day for as long as a week, and we are working on it.  What you can do to help is let us know the exact url of the page visited, the exact message displayed, and the exact time visited, and if possible, your IP, and it will help our investigation.



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Q. How can affiliates use their own Aweber account?

A.
Instructions on adding Aweber to your system as an option for your members is located in your LCPS back office under documents.  Once added as an option members can select to use their Aweber accounts in the Advanced Features are of their back office for your system.


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Q. How can affiliates setup their capture page to use GetResponse?

A.
Instructions on adding GetResponse to your system as an option for your members is located in your LCPS back office under documents. A direct link is https://www.leadcapturepagesystem.com/admin/document.php?id=1730. Once added as an option members can select to use their GetResponse accounts in the Advanced Features are of their back office for your system.


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Q. How can we upgrade affiliates to another membership when they send us payment manually?

A. Go to "Members" then find the affiliate that you want to change the membership for and click on their membership.  It will give you a list of available memberships that you can click on to change the membership.  After that, click the billing link on the right side and enter in the amount you received there.  Entering the billing amount is not needed if you are not paying commissions.

If using direct payment the process is different.  You would still change their membership, but instead of clicking on billing to enter the amount you will click on the amount column that appears next to the username and enter it there.  Also, you will need to click the red suspended link to unsuspend them if they are suspended.

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Q. How do my affiliates receive their commissions? Does commission show up immediately? Where can I view the commission?

A. You can see it in the affiliate center on the earnings page.  It is applied each night with older versions and every hour with newer versions.  It shows you a report of earnings and current balance, then you need to make payouts outside the system.

Ask For Clarification

Q. The affiliate system is not working, it is not recognizing the affiliate user names and all leads are going to my account and not theirs. Do i need to add the affiliate plug in?

A. No, you don't need the affiliate program plugin (nor affiliates showcase).  Those are for something else.  The commission tracking plugin would give you the ability to track commission, as well as a genealogy report showing the lineage of who sponsored who (making things easier to see).  But that is not needed for tracking a sponsor.  What is needed is every page after the capture page MUST have ?user=USERNAME at the end of the url.  A tracking issue is 99% of the time because some page is missing this.  If you need assistance we can create a support request for this. If you find the page and tell us the url to fix, we can fix for you quickly.  Also, if you want we can go through and test all your pages to look for issues.

Ask For Clarification

Q. If we buy another domain name and mask it to our current domain name with it still pick up the variables within our system?

A.
Yes, it will still pick up the variables within your system. The piggy back domain is an additional domain added to your current system and will utilize features and aspects of your current system.


Ask For Clarification

Q. Does your system come with a rotator?

A.
Both the Team and the Pro system offer a rotator feature which allows members pages to rotate for even traffic flow.


Ask For Clarification

Q. I can't login to my system. Resetting the password doesn't send me an email.

A.
We may need to reset your password for you.  Just send us a message that you need a password reset and what you would like your new temporary password to be.


Ask For Clarification

Q. What are the yahoo and facebook event invite APP URLs for the API?

http://domain.com/XXXX.php ?

A. Below are all of the apps for all API's with the social inviter:

http://domain.com/admin/facebookcontacts.php
http://domain.com/admin/facebookblaster.php
http://domain.com/admin/googlecontacts.php
http://domain.com/admin/yahoocontacts.php

Ask For Clarification

Q. Does making payouts outside the system mean making payouts manually?

A. Yes

Ask For Clarification

Q. Is there a way I can turn the editable pages off on a few
of the pages? If so can I do it, or is it done on your end?

A. Yes it can be done.  It's done when setting up a page, and since these pages are already live, we have to change it in the database on our end.  If you send a list of the URLs we can make the change for you as a support request.

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Q. When using direct payment option how can a person upgrade and have more then 1 membership?

A. An affiliate cannot belong to more than 1 category.  Instead, you can setup so each membership has different content.  Then make the membership that the affiliate upgrades to include all the content from the affiliate's orgiinal membership.  You can do this by setting up content groups and attaching them to content.

Ask For Clarification

Q. How do I delete the links in the footer?

A. If it is not editable you would do it through the File Manager, described in the document below:
https://www.leadcapturepagesystem.com/admin/document.php?id=1098

Also, we can either remove for you, or make it editable for you, as a support request.



Ask For Clarification

Q. How do I remove the mailing address and country from the capture form?

A. You would either need to do it through the file manager by editing the html code OR request for us to make the change for you.

Ask For Clarification

Q. How do I create my own custom "Order Page" for when people want to purchase the system?

A. When logged in as the admin go to Edit Pages then click Edit Order Page.  Also, you can edit the html for the page by editing /uploads/adminpages/order.html

Ask For Clarification

Q. How do you embed a video into the email?

A. Create a screenshot of the video, and put it in your email message.  And make the screenshot a link.  For the url for the link put the page where the video is loaded, and have the video set to autoplay.

Ask For Clarification

Q. My manage billing page is coming up with a error when trying to set up billing?

A. Be sure not to leave the affiliate price or admin price blank.  With a pro system you need to add pages to content groups for them to show to your members.  To do this, start off with manage content groups and setup groups.  Then, when editing the pages assign each to at least 1 group.

Ask For Clarification

Q. How could we duplicate our site without buying the system again?

A.
It is possible with a pro system using piggyback domains and setting up packages.  The back office would be on the original domain name, but it's possible to customize the text/graphics/layout/etc to look different.  Depending on your need, let us know specific separate questions for each item you would like to do yourself and we'll provide an answer.  Or, you can send any details in a support request and we'll do it for you.

Ask For Clarification

Q. How many leads can come in the system per a day?

A.
There is no limit on the number of leads that can come into the system. You can set a limit on the the number of emails that can be sent per day.


Ask For Clarification

Q. Do the video's used on your landing pages need to be a certain format?

A. If you are using embed code from video site (like YouTube) then there are no issues.  If you have a premium account and we are hosting the video, if using FlowPlayer (which we recommend), then videos must be either .flv or .mp4 format.

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Q. Why is it that when an existing member upgrades their account it creates a new PROCESSING record for them?

A. If they upgrade on the order page, and then if they pay with a different email other than the one under their account it will create a PROCESSING record for them.  A special order page can be setup where it requires them to be logged in to view it and then this issue will not occur.  When this happens, you should delete the PROCESSING record and add the billing record to the original affiliate account.

Ask For Clarification

Q. How do I fix it when a member upgrades and it creates new PROCESSING record instead of associating the payment with the existing member?

A. When logged in as the admin go to "View Affiliates".  Then, find the new PROCESSING record and click billing and copy the billing details (including transaction id).  After copying, delete the billing record. Find the original affiliate record and click on billing and add a new billing record with the details copied from the PROCESSING one.  By copying the transaction id it will ensure that future payments will apply to the correct account.  By adding the billing record it will make sure any commissions earned are applied that night when commission payments are calculated.

Ask For Clarification

Q. How do I redirect after they make a purchase from the order page via paypal to the create account page ?


A. To setup the button go to "Manage Affiliate Variables" and create one for your affiliates to put their PayPal email. Then, you would put the PayPal button in the landing page and put the ~~ variable for their email in the part of the PayPal button code where it has the email. IMPORTANT NOTE: Doing it this way it will not track inside the system. If you need for it to let them make payment and then to be able to create an account, and for it to properly control it (not let someone join unless they pay) then you will need the commission tracking plugin and a pro system so that you can do direct payment. So, YES, you can put the button, but it is just a button for payment and a person making payment wouldn't all the person to join (you would need to set your system to be free under advanced features if you want people to be able to join after paying with this custom button).

Yes, if you prefer we can set this up for you.

Ask For Clarification

Q. What variable I need to change the link from the "order" page to the "create an account" page?

A. http://YOURDOMAIN.COM/admin/create.php?user=~username~

Ask For Clarification

Q. Can other responders, like iContact, traffice wave, and GVO be added?

A.
Currently we are setup so you can add GetResponse, GVO, Aweber, iContact, and Benchmark. You can find information on these 3rd party autoreponders under your LCPS help documents.


Ask For Clarification

Q. Will I be able to change the background for my admin panel as well after my site is complete?

A. Yes, the entire members area is completely customizable.

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Q. Does changing my domain name mean I will have to build all of the content and variables again?

A. No, typically when changing a domain name you do not need to modify any of your content.  The only time you need to is if you have any URLs using the full path of the old domain, then the URL (exa: links) would need to be fixed.

Ask For Clarification

Q. How do you customize an email sent after double opt-in confirmation?

A. To edit the default message go to Edit Messages and at the bottom edit:
Confirm Your Email (Double-Optin) Email

Also, when editing a contact group there is the option to add/edit a specific message for that group.

When using double optin, the instant message is sent when a person clicks the confirmation link in the email that is sent.

Ask For Clarification

Q. If the person comes in through the admin link do they pay the same paypal account twice?


A. You are correct in that it will make 2 separate payments to the admin.

Ask For Clarification

Q. Auto Responder Question: Does Our System support the GVO or Global Virtual Office auto responders?

A. Yes, below are instructions on how to add it:
https://www.leadcapturepagesystem.com/admin/document.php?id=2305

Also, we can add it for you as a support request if you like.

Ask For Clarification

Q. Can we offer a free trial?

A. Yes, you can setup a free trial when creating the billing option.

Ask For Clarification

Q. Can we charge an admin fee?

A. Yes, you can charge an admin fee.

Ask For Clarification

Q. Can a commission notification be setup to go on when a rep makes a sale?

A. Yes.  There is a setting for this under Advanced Features and by default the setting is turned on.

Ask For Clarification

Q. How do I add a video or banner on the cpanel pages?

A. Below is a document that explains editing the members are pages:
https://www.leadcapturepagesystem.com/admin/document.php?id=116

Ask For Clarification

Q. Can we charge an admin fee before they fill in the create account page?

A. If using direct payment to affiliates, then no.  If not using direct payment, then yes.

Ask For Clarification

Q. To remove a page do I simply go to the "Advanced Features" section of my members area and delete the particular page I want removed?

A. Yes, you can delete pages yourself.  It will not mess anything up as long as you are no longer using the page and no other pages link to the page being removed.

Ask For Clarification

Q. When adding a 3rd party autoresponder is the email confirmation automatically turn off?

A. When using a 3rd party autoresponder the notification would come from the 3rd party autoresponder, and not from the system, unless you have the feature turned on where it will add the contact to both your system and the 3rd party autoresponder.

Ask For Clarification

Q. Is a Lead Group the same thing as Campaigns?

A.
Setting up a lead group allows you to group your leads by specific critierie. IE: active leads, inactive leads, ect. You can assign each lead group specific autoresponders, and even specific capture pages.

Campaigns are created to track where leads came from IE: facebook, or a specific capture page.


Ask For Clarification

Q. Can Affiliates add, delete, and rename the lead groups?

A.
Members can manage their own lead groups in the Pro System only.


Ask For Clarification

Q. Can members capture Leads using their capture page and store them under a particular lead group?

A. Yes, members can have capture pages add leads into a specific lead group.  Also, they can transfer leads betwen lead groups.

Ask For Clarification

Q. How many lead groups can a member have?

A. There is no limit to the amount of lead groups members can have.

Ask For Clarification

Q. Where can I learn more about about lead groups and campaigns?

A.
More information on contact (lead) groups can be found in your LCPS back office under Document/Training, Contact Groups.


Ask For Clarification

Q. Is there a way of viewing my entire affiliate list?

A. If the results has more than 50 members in it, then the results are put into separate pages.  The page numbers appear at the top of the page.

Ask For Clarification

Q. Can I add a YouTube video to my Capture page and our Order page or do I need to use Flow Player?

A. Yes, you can use YouTube, or embed code from any other video site.  You would simply paste the embed code from YouTube into location you would put the flow player code (instead of using flow player).

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Q. With the Replicating PDF does this mean that in the PDF report that I want to use this with that we will be able to place the each affiliates unique sales page URL link (clickable) into the pdf?

A. Yes, with the replicating PDF we can setup the URLs inside the PDF to have the affiliates details inside of the url and for the url to be clickable.

Ask For Clarification

Q. I would like to upload PDF files to the server, but am having issues where the files are being corrupted during upload, what can I do to fix this?

A. If you are having issues with files being corrupted when uploading them through the file manager in the bottom right of the file manager use the upload option that says:
"Upload Image (if uploaded above cuts the image off, use this)"

Ask For Clarification

Q. Can additional rotators be added to the system and if so how and how many can be added?

A. You can use your own 3rd party rotator.  For the rotator that comes with the system, there is only 1 rotator, and if wishing to create additional rotators we would need to handle it as an upgrade request.

Ask For Clarification

Q. How do I make it so that after they put in their referral id number, and it shows up on their landing page links they get credit from the parent offer they will be promoting?

A. You would setup an affiliate variable.  Then, you would edit the link to include the ~~ code for the affiliate variable inside of the link.  For example, a link might look like:
http://COMPANYBEINGPROMOTED.COM/FILENAME.php?id=~var1~

The example above shows how you would put the ~~ code inside of the link in the spot where the affiliate's value should appear.

Ask For Clarification

Q. How can I make the calender smaller and change the color?

A. You can modify the color by editing the css for it in the admin stylesheet (under advanced features).  In version 4.21 we have added the ability to specify the size of each cell inside the calendar (height/width pixels) allowing you to resize it.

Ask For Clarification

Q. Who do you use for dedicated server?

A. We use iWeb.com.  However, you can put the dedicated server in your name with any company you wish, and just pay us for the installation and the normal monthly maintenance fee.

Ask For Clarification

Q. Do affiliates need to enter a Payza ID to use Payza for payment?

A. Because no tracking is needed on our end for the Payza payment affiliates do not need to put their Payza security code (unlike the PayPal payment on your order page which gives them a membership).

Ask For Clarification

Q. I plan to put a few affiliate programs in our back office
and I want them to be able to input their affiliate ID's
and when their downline decides to join these programs,
they will be joining under their links not mine. What plug in do I need?
 

A.

If you want to be able to track/offer commission tha you require the Commission Tracking Plugin. This plugin requires the Pro System.


Ask For Clarification

Q. What happens If I set the "Yes Sell Domain names", do I just link my godaddy affiliate Id to it?

A. You put the ID for your reseller site with GoDaddy.  This requires that you have a reseller account with GoDaddy (they charge a fee for this, and give you your own domain with Wild West Domains), and then the id is retrieved from that new reseller account.

Ask For Clarification

Q. Why am I getting the following error when trying to opt-into?
YOU ARE NOT ALLOWED TO IMPORT LEADS

A. Under Advanced Features there is a setting Allow Affiliates To Import Leads.  Set this to a higher number.  The message you see happens if someone using the same IP as an affiliate goes over the limit of adding leads for the day.

Ask For Clarification

Q. Is this http://capturepagemail.com/

Part of your autoresponder system?

A. capturepagemail.com is used to manage spam complaints from clients that use our software.

Ask For Clarification

Q. What is the score under "view leads"?

A. The score as an indicator to how active the lead is.  Each time the lead takes an action (visits a page, opens an email, etc) it adds to their score.  So, the higher the score, the more active the lead.  You can modify the amount of each score (the amount of points added for each action)  under advanced features.



Located under the "Contact Scoreboard Settings" you can adjust your scores here. 



Ask For Clarification

Q. Why are my leads from my systems main capture page is going to one of my members?

A. Cookie tracking sets it up so that if an lead visits the home page OR enters a bad username OR visits the admin's page, that it will check if a cookie exists from them visiting an affiliate's site in the past.  If the cookie exists (meaning they've previously seen an affiliate's page), then it will redirect them to that affiliate's primary capture page.  If you turn off cookie tracking then this will not occur.

Ask For Clarification

Q. How would I send out a broadcast message to leads?

A.
To send a broadcast to your leads:
1. Select the broadcast tab
2. Add our subject line and email content
3. Under Leads to Email - select Only Mine (or whichever selection matches the lead group you wish to email)

An instructional video for the broadcast feature is located here https://www.leadcapturepagesystem.com/admin/document.php?id=41. You must login to your LCPS account to view this link.


Ask For Clarification

Q. Where can I edit the after purchase email?

A. Go to Edit Messages and edit the message at the bottom that says "Create New Account Email".

Ask For Clarification

Q. Does the system allow the tracking of member's sign up? If so, how is that done or what link do the member give out to their recruits?

A. Yes, all systems are able to track genealogy of who referred who.  The link members use can be customized, but the default links are.

Free Signup:
http://YOURDOMAIN.COM/admin/create.php?user=USERNAME

Paid Signup
http://YOURDOMAIN.COM/admin/order.php?user=USERNAME

In the above links, replace the capitalized text with the appropriate values.

Ask For Clarification

Q. I would like to be able to give my affiliate members the ability to edit their capture pages and landing pages with in their account only. Can this be done?

A.
You will need the Editable Pages Plugin for $35. This will allow your members to be able to edit the capture pages that are editable.


Ask For Clarification

Q. Is there away I can make a free membership so people can use the system free but they can't get paid when someone they refer pays for the system ?

A. With a Pro system there is the option when editing the membership to indicate that the membership is free.  If free, then you would need to see the id for the membership (look in the URL of the page when editing the membership and it will say ?id=#.  The # is the id for the membership).  Then, you would link to the create account page using the link below putting the # for the membership and the USERNAME for the affiliate that referred the new member.

http://YOURDOMAIN.COM/admin/create.php?user=USERNAME&package=#

Ask For Clarification

Q. Do you have a sense of loss email function? Exa: When Member A doesn't sign up for an additional service and Member B does sign up for the additional membership, so Member B is passed up to Members A sponsor. How do I setup up so Member A gets an email saying they lost out on an opportunity for commission.

A. No, such a function does not exist.  We can build it out.  Most likely it would need to be done as an upgrade request. 

Ask For Clarification

Q. How do I edit my auto response message subject line
and the from field?

A.
To edit the autoresponse message content and subject line, go to Edit Autoresponse Messages in the Admin section of your Control Panel. Then click on the edit icon for the message you wish to edit.  In the editor the Subject and Message sections can be edited. 

To edit the From email message field, go to Advanced Features in the Admin section of your Control Panel.  Then click Email Settings and then make your selection for the drop down menu for Email From Email




Ask For Clarification

Q. If I design my own landing page templates, is there a way to install them / upload them into your system, without purchasing others from you?

A.
It is possible for you to install pages yourself. Once you have purchased your system, instructions are available in your LCPS back office on how to install pages yourself. If you find you prefer not to install pages yourself, you can purchase page installations at $10 each.


Ask For Clarification

Q. Under billing sign up what doe that exactly mean you can have it free or not?

A.

The admin can decide if you want to make your system be a free system to join, or a paid system.

CREATING FREE ACCOUNTS

If your system is setup so someone must pay to join, there is an easy way for you to give out free accounts to specific people.  When logged into the back office as the admin go to the "Create an Member" page.  On the right side of the page is the option to enter the email of a person you want to give a free account:

  • When the form is filled out an email will be sent.  The email used when signing up must match the email put in the form.
  • ONLY THE ADMIN can create a free account.  The option is only seen when logged in as the admin.  It is secure and it is not possible to use this feature if you are not logged in as the admin.
  • This does not work for systems using the Direct Payment option of the Commission Tracking Plugin.


Ask For Clarification

Q. I am getting an error when trying to upload thumbnails to my capture pages Error 2: images/pages/2.jpg, what does this mean and how can I correct it?

A. I believe your problem is the image you are uploading is not jpg (must be jpg, can't use png).  If that isn't the issue, if you can forward us the file and we'll upload for you and see/fix the issue (could be invalid mime type of some issue with the file itself).

Also, on another note, we have your server, are finishing installation, and will soon be ready to setup your site on it.  This is a back/forth process, and if possible, it's easiest if you can send us temporary login information for the company where you purchased the domain name from, and we can setup for you.

Ask For Clarification

Q. In "advanced features" --> "email technical" --> [email protected] - How do I access those emails?

A. In LCPS client admin, under your site, under the site tab there is an email tab that shows login details for emails.  However, the no-reply email is controlled by the system because the system removes emails that bounce (it inactivates the leads if their email bounces) so it is best not to delete emails sent to [email protected]

Ask For Clarification

Q. As the site it's hosted with you, can I create an email addresses like [email protected] and [email protected] I can access?

A.
Email Accounts You can create email accounts for your domain name through the LCPS Client Admin.
Creating An Email Account
  1. When logged into the LCPS Client Admin go to the page for the site you want to add an email to.
  2. Under the "Site" tab click on the "Add An Email Account" tab.
  3. Here you will have 2 options:
    1. FORWARDING - To setup an email that forwards to another email, fill out the form on the right.  It will assign a password to your email that you can use if you need to send out emails.
    2. NO FORWARDING - To setup an normal email account without forwarding, fill out the form on the left.
  • When filling out the form, in the email address only include the username of the email.  For example, if creating the email [email protected] only put john in the field and do not include @mydomain.com.
    When filling out the form put everything in lowercase.
    You can check your mail at mail.yourdomain.com OR you can use your own 3rd party mail client.


Ask For Clarification

Q. What's the Meaning of the different coloured flags?

A. The flags have no meaning aside from organizing your leads.  So, you can determine which color flags you will use and what the flag represents.

Ask For Clarification

Q. What is: "mange affiliate variables" under the affiliate heading in the admin panel?

A. Affiliate/Member variables allow you to create custom variables for your members.  Examples of member variables can be anything.  They can be a spot for an member to paste the embed code for a video, a place for them to put their payment details if they are receiving payments directly, a spot to put their username for another program, etc.  The values an member puts for their member variable can be displayed on their capture page, in autoresponder messages, and on some pages in the back office.  Beginning with version 4.0 of our software you are able to add an unlimited amount of member variables.

 

Managing Member/Affiliate Variables To add/edit/delete member variables go to "Manage Member Variables" while logged in as the admin.  Member variables added by the admin at the "Manage Member Variables" page appear in the members "My Personal Info" page.



Ask For Clarification

Q. What is: "Control Panel Home Page Links" in the advanced features?

A. If you add a link here (both title and URL) then the link automatically appears in the bottom right of the member area home page (the page seen when a member logs in).

Ask For Clarification

Q. On the "view affiliate list" we can "activate" them. What does it mean to "activate" them?

A. Active means they are not suspended.  If suspended, then they are not able to login and their capture page redirects to the admin's page.

Ask For Clarification

Q. How do I put the manage news in the back office?

A. Create a link to:
/admin/managenews.php

Ask For Clarification

Q. Where can I find the video files after I have uploaded a video?

A. The are uploaded into the main folder for your site.  So, if you upload a video called video.mp4 the video would be:
http://YOURDOMAIN.COM/video.mp4

Ask For Clarification

Q. Is there a particular variable I'm suppose to use to send someone back to an offer page that will link to the referrers page instead of mine?

A. To do this you would use affiliate variables.  The way you would set it up would depend on the page you are setting it up at (Members Area page vs Capture/Landing page).  The way it works is you would setup an affiliate variable for the entire link, or the part of the link that changes per the affiliate (like if the link has the username for the program inside the link, you could have just that username be the value for the affiliate variable and each affiliate puts their own username for the program being promoted).

Ask For Clarification

Q. Can I have my own designer make changes to the back office?

A. Yes, you can have your designer modify your members area for you.  The entire members area is customizable.  Below is a document to point your designer in the right direction:
https://www.leadcapturepagesystem.com/admin/document.php?id=116

Ask For Clarification

Q. How do I setup autoresponder to go out once a purchase is completed?

A. There is no email setup to go out when someone pays, such an email would need to be added as an upgrade request.  There is however the followin 2 emails that are sent:
1) There is the new account email sent out when they create their account
2) When they create their account if a lead exists matching their email it is transferred to the converted lead group and you can setup follow up autoresponder messages to be sent for this lead group.

Ask For Clarification

Q. How do I setup autoresponders to go out to members of certain memberships?

A. You would need to have your members as leads and add their lead to a specific lead group then setup messages for that lead group OR you would need to put in an upgrade request to have the ability to have autoresponders for members.

Ask For Clarification

Q. How do I setup a affiliate program for my marketing system so that affiliate will have their own affiliate link so that people can be tracked to them with new sign ups create an account?

A. If the system is free you would link to:
http://YOURDOMAN.COM/admin/create.php?user=USERNAME

If the system is paid you would link to:
http://YOURDOMAN.COM/admin/order.php?user=USERNAME

Replace the capitalized text with the appropriate values.  You can add the link for each affiliate to use on any page in the back office by editing the html template file.  Also, we can add the link for you as a support request.

Ask For Clarification

Q. Can a site be replicated onto a member's personal domain instead of www.domainname.com/username the site would replicate onto www.uniquedomain .com?

A. A piggyback domain can be added to the system, and then it can replicate for the member.  However, the piggyback has to be hosted on our server (not on the member's own hosting account).  Also, members can use forwarding with masking (or frames) to do a similar affect (this can be done through the company they purchased their domain name from).

Ask For Clarification

Q. Can the blogger plugin be installed on a member's own unique site?

A. It can be using an iframe, but that is the only method (aside from manually copying the files, but if you manually copy the files the editor won't work anymore).

Ask For Clarification

Q. If I understand correctly, I can link my texts and button links to these links and your system will be able to track each affiliate for paying commission?

A. Correct.  With the commission tracking plugin you can use the links to make buttons that will track to the affiliate and give them commissions when someone orders from them.

Ask For Clarification

Q. Under the Advanced Features, Commission Tracking, how does Cycle Bonus, Matching Cycle Bonus, and Matching Bonus work?

A. These settings are related to the matrix.
The cycle bonus is paid to the member when they finish filling up their matrix
The matrix parent cycle bonus is paid to the members parent when they finish filling up their matrix
Matching bonus allows you to double a member's commission that they receive during their first month of membership

Ask For Clarification

Q. How does the system track who referred a member from the landing page and from the autoresponder?

A. It uses the member's username to track.  So, for example, if you have a page called landingpage.php then the tracking would look like:
landingpage.php?user=USERNAME

USERNAME is the username of the member that made the referral.

Ask For Clarification

Q. Since you have codes for ''leads'' and other codes for ''affiliates'' does that mean I can setup letters that go out ''just to prospects'' and others that actually go out ''just to affiliates''. If so, how do I set up these so they go out to the right individuals ?

A. No, it's currently not possible to setup autoresponder series for your affiliates.  However, it is possible to have your members as leads and handle it that way.  By default, when a member joins, if a lead with the matching email exists they are moved into the converted leads lead group.

Ask For Clarification

Q. How do I get CPANEL LOGIN information for my site?

A. We do not use CPanel because it cannot work with our software as our software has control over linux.  However, we can assist you with any CPanel needs you might have.

Ask For Clarification

Q. How do I setup an Admin Fee?

A. When using direct pay you would go to edit the package and you can set it up there.  For a normal system (not direct pay) you would setup payments to the admin under Manage Billing.

Ask For Clarification

Q. What would my hosting charges be if we turn off the autoresponder and require everyone to use aweber or getresponse?

A. You would never have any overrage fees so it would just be the standard fee.

Ask For Clarification

Q. Can we have the social importer/inviter appear on the side of the members area too like it does on capture pages?

A. Yes, it is possible to manually add it there by editing the template files for the admin pages.

Ask For Clarification

Q. How do I add the dynamic code ~orderbutton1~ to my button image on the order page so that it works for payment? If complicated what is the cost in support request credits to do this for me for three order buttons?

A. To put the button (~orderbutton1~) on the order page you would paste the code ~orderbutton1~ where you want the button to appear.  I'm not sure what you mean by dynamic.  If you mean that you want the payment to go directly to the affiliate then you would need a pro system, with the commission tracking plugin, with direct payment turned on, and then you would link to the create account page and payment to the affiliate is made AFTER they create an account (a key difference as direct payment works opposite from a normal system).

Ask For Clarification

Q. Is there a way to turn off autoresponder so everyone has to have their own?

A. You can disable the autoresponder with a Pro system by limiting the amount of emails for the package to a low amount (like 10 or 20 a month) and then by removing the links to the autoresponder/leads page by editing the template files that link to the page.

Ask For Clarification

Q. when people are entering their information on one of the capture pages that they are
getting the lead information email multiple times.

A. After tracing your problem we decided that when someone fills out the form on a capture page multiple times, it will send multiple notifications for the same email.  There are a few possible explanations about why this is happening:
1) It is a robot
2) It is someone testing
3) It is someone spying
4) It is someone that is having email delivery issues from your site, and are trying many times

The most likely cause is a robot (50+% of the time), especially depending on frequency and time of day.  If it is always the same IP used, we can block the IP from visiting you site if needed.  You can request this block as a support request.

Ask For Clarification

Q. Is there a way for me to see the amount of emails that have been sent out from the whole system so i don't go over on charges?

A. In your members area, in the report center you can see entire emails sent.  You can also see it in the LCPS Client admin on the page for your site under the site tab under the stats tab by clicking view stats.  You can see the email overrage rate on the same page above the emails sent in the site details tab.

Ask For Clarification

Q. If I wanted to give affiliate $50 in commissions for an external billing items that did not post how do I do this?

A. Currently we would need to manually add it through the database.  We added an upgrade request for the next version (4.22) to add a section where you can add these types of commissions manually through the back office.

Ask For Clarification

Q. Why does it take over 8 hours to complete a simple request?

A. The amount of time a support request takes varies from a couple hours to several days depending on the difficulty of the request and workload at the time of the request.

Ask For Clarification

Q. When using direct payment we tell how many people are paying each month even though we are not the payee?

A. With direct payment it is not possible to tell how many active subscriptions you have to your members (either PayPal, STP or Payza subscriptions).

Ask For Clarification

Q. How do I setup a free account?

A. On the create account page you will use the form on the right of the page to send an email to anyone you wish to give a free account. They will need to follow the link to activate their free account.

Ask For Clarification

Q. How do I manually mark a member as paid (when paying by cash/check, or giving a free month)?

A. Go to "View Affiliate List" and find the affiliate.  Then, click the billing link and a popup will appear, enter the payment details there.  Also, if the affiliate is suspended click the suspended link to unsuspend them.

Ask For Clarification

Q. Can I edit resource pages in the back office using a WYSIWYG editor, or is that only possible in the file manager?

A. Resource pages are edited using a WYSIWYG editor

Ask For Clarification

Q. Does anything changes in the setup or coding of the pages when I change the pages, in ADMIN panel under ADVANCE SETTINGS, from Capture pages to Landing Pages?

A. Yes, things do change.  A landing page does not have the code for sending the form, so any forms on the page may not send and/or may not be setup properly if the page is not marked as a capture page.

Ask For Clarification

Q. Where can I edit the css file used in the member's area?

A. Under advamced features -> Edit Admin Stylesheet






Ask For Clarification

Q. How can I change the page that sites on my domain?

A. go to advanced features -> under Misc tab -> change the home page action - home page url to the page you want your site to go to.

Ask For Clarification

Q. Is there a way to use a 3rd party autoresonder and still have the leads tracked through your system?

A. Yes, there is a setting under advanced features to allow you to have your leads added into both.

Ask For Clarification

Q. When using a 3rd party autoresponder what do I do to stop the system from sending out instant message and other autoresponders?

A. Under advanced features -> Email -> 3rd Party AR Add Contant set its value to No

so it will add lead to 3rd party not to our system.



Ask For Clarification

Q. Hi Tom,Is it possible for affiliates to use more than one AR at the same time? and choose which capture page to use for each AR?

A. Yes, when editing a page you can assign it to a different internal autoresponder (by setting the lead group), or they can attach it to it's own 3rd party autoresponder (and each page can have a different 3rd party autoresponder).

Ask For Clarification

Q. What's the page where my team members need to go to create an account AS MEMBERS?

A. http://YOURDOMAIN.COM/admin/create.php

Ask For Clarification

Q. I need to add two articles and an ebook to your servers so when a customer at the site clicks on a link they will pop up? How can this be accomplished?

A. You can upload the pdf files via the File Manager in the LCPS Client Admin.  After uploading, you can link directly to them.

Ask For Clarification

Q. Will this hosting allow me to ftp in so if i want to change edit some pages or pics?

A. Our shared hosting does not include FTP access.  Instead, we have a file manager where you can upload your files at.  Below is a link to a document explaining more:
https://www.leadcapturepagesystem.com/admin/document.php?id=1098

Ask For Clarification

Q. How do I Approve a Task.

A. Go to the task that is awaiting approval, and you will find on the top right a yellow button "Task is complete" click on it

Ask For Clarification

Q. can i add subdomain names for my main domain name?

A. You cannot add them yourself, however, we can add them for you.  In order to add one, open a support request indicating the subdomain name, and also the site that the subdomain should point to.

Ask For Clarification

Q. What does it mean when editing a membership (package) if visible is set to yes or no?

A. With direct payment turned on, if there are multiple memberships (packages) setup, then a drop down appears for the person to select which membership to join.  This controls if the membership appears in that drop down.

Ask For Clarification

Q. What does it mean when editing a membership (package) if admin access is set to yes or no?

A. If admin access is set to yes, then members (affiliates) belonging to that membership (package) are able to access all pages that an admin can access.

Ask For Clarification

Q. If I have several membership types (packages) and they are free, how I can have it so a member (affiliate) is put into that membership when they join?

A. When editing the membership (package), in the URL at top you can see the id for the membership.  Then, use that id for the membership and add it to the url as shown below replacing the id number with ID:
/admin/create.php?user=USERNAME&package=ID

Ask For Clarification

Q. How do I activate Live Chat in the back office?

A. 1- go to advanced fetures and make sure that the live chat is on.
2- go to edit pages .. choose the page that you want the live chat on it . 
3- go to advanced settings .. mark the live chat option on. 
4- go to live chat button on your control panal page . and start chating 

Ask For Clarification

Q. Do we have access to the source code to make edits? Or is it encrypted?

A. No, you didn`t have access.  it is encrypted

Ask For Clarification

Q. How do I have it redirect directly to the create account page from PayPal without it requiring them to click a button to proceed?

A. With PayPal, after a person pays, they are required to click a button (that is not noticable to many people) to continue back to your site to finish the create account process.  This can cause many people to get stuck in the PROCESSING mode.  With PayPal, you can have it to automatically redirect to your website after payment so the person is not required to click on a button to proceed.  To do this, you must turn this on within your PayPal account.





Ask For Clarification

Q. How do I control what capture pages, banners, and autoresponders that a members package has access to? I setup the members package, but just need to assign capture pages, banners, and autoresponders to it?

A. Typically the best approach is to setup content groups for the packages.  When editing the content group specify the package for it.  Then, when editing the pages, banners, etc., you can assign them to a content group so only members of packages in those content groups can see it.

Ask For Clarification

Q. How do I add an unsubscribe link at the end of my emails to my Affiliate list?

A. For affiliates to unsubscribe themselves you must delete their account.  We can and have added ability for them to do it themselves, but we typically advise against that.  Typically, what you would want to do is to add instructions to the bottom of the email telling them that if they want to be removed from the mailings to contact you to have their account deleted or suspended.  That, or to use the lead group for affiliates (you can have them all as leads) and handle your non system emails sent to affiliates that way (sending them to them like leads).

Ask For Clarification

Q. Can both the admin and members upload lead lists for text and voice broadcasting, or only the admin?

A. With a pro system you can choose whether or not to allow your affiliates to upload leads.  With a team system, only the admin can upload leads.

Ask For Clarification

Q. Can we stream our videos from our hosting (hostgator) inside the back office without paying any bandwidth to you? How does this work?

A. Yes, you can.  Upload the video to your HostGator site, and then the URL for the video on that site when adding it to your capture/landing page.  So, if using FlowPlayer to play the videos, you would just use the URL from the other domain with HostGator.

Ask For Clarification

Q. how do I unlock the admin's account if it was locked from failed login attempts?

A. In the LCPS Client Admin, on the page for your site, under the site tab click on the Tools tab and then click the link that says:
Reset Admin Failed Login Attempts

Ask For Clarification

Q. When creating account (package not free )
Is that suspended immediately after creating or after 24h?

A. A member is suspended when their payment is canceled.  Our software is notified by an IPN when a subscription is canceled and the member is suspended immediately.  There is a setting that can be turned on to have them suspended when their next payment would have been due, but by default this is turned off, and this should be used carefully because it will suspend anyone that doesn't have a payment record.

Ask For Clarification

Q. I gave some one free account for monthly package
BUT
every month it suspended
what should I do?

A. There is a setting under advanced features where you can decide to have people either supended when they cancel their subscription, or to have it where it doesn't cancel it right away, but instead it cancels it when it is scheduled to end.  If it is set to to suspend when their susbscription would have ended, instead of instantly, then what happens is anyone without a payment will be suspended.  You would have to manually add a payment for the member to prevent them from being suspended.

Ask For Clarification

Q. is it possible to stop sending auto responders emails to free members I created?

A. Have them moved to a lead group that does not have any autoresponder messages assigned to it.

Ask For Clarification

Q. when I update the system autoresponders, it
doesn't update their autoresponder unless they do so manually. Is there a
way I can push their autoresponders to update?

A. Yes, in the LCPS Client admin, under the page for your site, under the site tab, under the tool tab there is a link called "Reload Affiliate Messages" that can be used to do this.

Ask For Clarification

Q. system is free: no
allow free sign up: no

I create account and can see the affiliate backoffice

it doesn't suspend me.. WHY?

A. You are logged in as the admin.  If you are logged in as the admin it allows free signup.

Ask For Clarification

Q. how to make web page cross browser compatible?

A. https://www.leadcapturepagesystem.com/admin/document.php?id=3447

Ask For Clarification

Q. If do not host with you, when I update the system autoresponders, it doesn't update their autoresponder unless they do so manually. Is there a way I can push their autoresponders to update?

A. If you do not host with us you would need to log into the database and delete all the autoresponder messages from the autoresponder table where aid!=1

Ask For Clarification

Q. Can I upgrade the system to newer version if I self-hosted my website?

A. No

Ask For Clarification

Q. Can I upgrade the system from TEAM to PRO if I self-hosted my website?

A. Yes

Ask For Clarification

Q. I setup the auth.net right and tracking as expected
but the problem that the monthly commission still not tracking
where should the problem?

A. First, to establish is the problem that no commission is being tracked, or is just not tracking the recurring payments that happen later.  If none are being tracked, then I would check the membership (package) to see if there are any restrictions there preventing it from showing.  If only the recurring are not tracked, then most likely the issue is either the MD5 key or the silent post URL are not setup correctly in Authorize.net.  In that case, it is best to have the client provide screenshots of those 2 pages to ensure it is setup correctly.

Ask For Clarification

Q. the system record the payment to unknown affiliate
and not recorded to the affiliate in the billing button in members.php

WHY?

A. Things to check include:
1) Make sure there is no passup setup in advanced features
2) Make sure there is no qualifications or similar setup when editing the membership

Ask For Clarification

Q. what is the rss button ? and how does it work in our system?

A. The rss button provides an rss feed of all of the news created by the admin.  It's a normal rss feed (if not sure about rss, google it).  It can only be seen by members when logged in (so possibly not very useful).  For a moment RSS seemed like it would become a popular notification format, but it seems that no one uses it (originally the purpose was news feeds for people, but now I think rss is pretty much only used by search engines and robots).

Ask For Clarification

Q. When we send emails to affiliates can they unsubscribe?

A. Yes, there is a link at the bottom of every email that a person can use to unsubscribe.

Ask For Clarification

Q. Is there way that I can change the header myself in my system?

A. Follow next instructions to upload control panel header

1- Go to advanced features section

2- Go to Upload control panel photos


3-


Ask For Clarification

Q. Under what circumstances would Leads have a Score=0?

A. If they visit the capture page, optin in, and then are redirected to another website and never return to the original website, nor ever open any of the messages, then they would have a score of 1.

Ask For Clarification

Q. Our capture page does not ask for phone number. However some of the leads have phone numbers included in their records. How is that possible?

A. There are a few ways that are possible:
1) The contact also filled out the form on another capture page that does have the phone on it
2) Someone setup HTML Form Code on some web page using the tool in the members area.
3) A robot is submitting contacts to your site.
4) Someone went back and editing the contact adding their phone number.

Ask For Clarification

Q. In pages that affiliates can edit, when an affiliate edits the content is it changing the main page content or each affiliate will have his own content?

A. If an affiliate is allowed to edit it, then they are editing it only for themselves

Ask For Clarification

Q. can I have same auth.net account for two different website tracking

A. If not tracking commission then for sure yes.  If tracking commission we would need to research if A.net will allow you to have more than 1 silent post url.  If yes, then it is fine, and if no, then it isn't fine.  Also, you would need to get the website approved by your merchant (you can't just add without approval from them for most merchants, as most require preapproval).

Ask For Clarification

Q. for empower network API, Is it possible to make the system recognize which
products the member bought from empower network and depending on which
product they bought they would get access to a different package inside the
system.

For example I add my Empower Network API to my account in the system.

The system recognizes that I have bought 3 products from empower and
because of that it places the member in an specific package, if I purchased
a higher product the system automatically upgrades my package.

A. If empower network supports it then it is possible to do it through them.  What we need is some way to know from empower network when a sale is made.  They may have an API or IPN or something similar that supports that.  We can research if it is possible as a support request if the client prefers.

Ask For Clarification

Q. how do i set up a free package with out effecting the paid packages...

A. Create a package then go back to edit it and select free when editing the package.  Leave it as paid under advanced features and leave all other packages as paid.

Ask For Clarification

Q. what is the difference between parent or original parent?

A. If a system is a passup system or a matrix the parent is the member that the person is currently assigned to and the original parent is the person that originally sponsored the person.

Ask For Clarification

Q. How can I setup so that paid members have access to the landing pages?

A. you can do that from advanced features
you can :
1) click edit the page you wont to be for the paid member
2) assign it to the affiliate package(group) you wont (Paid package)

Ask For Clarification

Q. What lead group should I put the Free Account Members? How do I assign the members to this group? How do I check what lead group a member is in?

A. You can put them into whichever lead group you want.  By default they are added to the converted lead group (the group with the id of 2).

Ask For Clarification

Q. How do I set a banner to a specific content group (Exa: MBA Invite)? Where do I go to see the banner inside the content group once it has been added?

A. To set a banner for a content group :

Go to manage banners ---> Click on edit banner icon





To see banners added for a specific group, login as any affiliate from this group membership and go to his banners page The added banner should be there

Ask For Clarification

Q. 1. Prospect opts in to one person\'s site.

2. Same prospect opts in to another person\'s site.

3. That signup shows as a signup under BOTH people\'s accounts.

can we prevent that from happining


A. The way you described it is correct and the way everyone so far has requested it (so each member has THEIR OWN contacts and not preventing 2 people from having the same contact).  Yes, we could do a setting for this for sure as an upgrade request, and I think that is the best route.  We could do a SR to force something like this, but it would be after the fact (like a cron to delete recent ones added OR code added to every capture page to see if lead already exists and then redirect them back to original sponsor), but this type of code at best would be an ugly solution, and much better do an upgrade request and we'll add on on/off button under advanced features.

Ask For Clarification

Q. How to make send affiliate email (which located in members.php) grabs member variable?

A. The send member email from users.php doesn't work with any ~~ codes.  Since the message is a 1x message custom sent to members I do not see the need for ~~ variables to be used, but if it is still needed (maybe to make copy/paste easy) then we can add the functionality as an upgrade request.

Ask For Clarification

Q. Where in an HTML document is the correct
place to refer to an external style sheet?

A.

In the <head> section



Ask For Clarification

Q. Which HTML tag is used to define an internal style sheet?

A.